Uber is Testing Priority Support for "Top Riders"
Nov 7, 2017, 10:09 am
#1
Original Poster
Join Date: Feb 2009
Posts: 3,737
Uber is Testing Priority Support for "Top Riders"
Got this in an email today. I've only seen one report of this about a year ago. I'm not sure if there is a certain threshold you have to pass to get targeted or if they are just now rolling it out to more members.
Nov 8, 2017, 3:16 pm
#3
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
By priority, do they mean that their Manila based CS responds to me with a form letter before everyone else, or do they mean that someone actually reads my emails?
Nov 10, 2017, 4:52 am
#5
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Nov 10, 2017, 7:30 am
#6
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
1 out of 5 rides probably has an issue. Probably take 5 to 15 a day.
Ton of driver initiated cancelations happens about 1 out of 4 trips. We stopped answering the phone when driver calls and isn't even near because they are fishing.
And uber issues showing the trip was on a longer route than it actually was. Happens a lot. (I think it's a GPS glitch that happens almost always near or around the same spot.)
Drivers taking longer routes is also often an issue even when you tell them to take the shorter route.
We're on a first name basis with the chick that calls us.
BTW my rating is 4.89 and my wife is 4.97 I think because she's prettier.
Neither of us tip we're cheap [Moderator edit]
Last edited by Ocn Vw 1K; Nov 11, 2017 at 10:32 pm Reason: Per FT Rule 16, vulgar language.
Nov 10, 2017, 7:49 am
#7
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
1 out of 5 rides probably has an issue. Probably take 5 to 15 a day.
Ton of driver initiated cancelations happens about 1 out of 4 trips. We stopped answering the phone when driver calls and isn't even near because they are fishing.
And uber issues showing the trip was on a longer route than it actually was. Happens a lot. (I think it's a GPS glitch that happens almost always near or around the same spot.)
Drivers taking longer routes is also often an issue even when you tell them to take the shorter route.
We're on a first name basis with the chick that calls us.
BTW my rating is 4.89 and my wife is 4.97 I think because she's prettier.
Neither of us tip we're cheap [conforming moderator edit to original quote] .
Ton of driver initiated cancelations happens about 1 out of 4 trips. We stopped answering the phone when driver calls and isn't even near because they are fishing.
And uber issues showing the trip was on a longer route than it actually was. Happens a lot. (I think it's a GPS glitch that happens almost always near or around the same spot.)
Drivers taking longer routes is also often an issue even when you tell them to take the shorter route.
We're on a first name basis with the chick that calls us.
BTW my rating is 4.89 and my wife is 4.97 I think because she's prettier.
Neither of us tip we're cheap [conforming moderator edit to original quote] .
Last edited by Ocn Vw 1K; Nov 11, 2017 at 10:33 pm Reason: See note above.
Nov 10, 2017, 11:56 am
#9
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Nov 11, 2017, 3:08 pm
#10
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
But mostly I drive in NY
My ubering tends to happen in the Dominican Republic. Where you encounter more sketchy uber drivers than corrupt police, and there are a lot of corrupt police there.
Nov 13, 2017, 8:01 am
#11
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Nah Uber in NYC is a cheap livery service and more expensive than most other cheap livery services. if I am in NYC I use Atlantic Car Service (they have an App too).
But mostly I drive in NY
My ubering tends to happen in the Dominican Republic. Where you encounter more sketchy uber drivers than corrupt police, and there are a lot of corrupt police there.
But mostly I drive in NY
My ubering tends to happen in the Dominican Republic. Where you encounter more sketchy uber drivers than corrupt police, and there are a lot of corrupt police there.
