Uber Double-Charge Nightmare
Jun 23, 2017, 8:39 am
#1
Original Poster
Join Date: Jul 2009
Location: New York, NY
Programs: Independent
Posts: 470
Uber Double-Charge Nightmare
So... I asked Uber to change the card for a trip, which they dutifully did and which has ended up in a bit of a customer service nightmare. Basically their system double-charged the new card, and it seems it is now trying to charge me a "negative" amount, which will not go through to any card, rendering my account unusable.
Customer "service" has meant 6 emails with 5 (going on 6) agents who, despite copious documentation, each seem to believe I have an outstanding balance on my account. (It shows up as a negative amount of my double charge when I log in to uber.com.)
Has anyone else experienced something similar? Any hints for how to deal with them? At this point I've just disputed the charge.
Customer "service" has meant 6 emails with 5 (going on 6) agents who, despite copious documentation, each seem to believe I have an outstanding balance on my account. (It shows up as a negative amount of my double charge when I log in to uber.com.)
Has anyone else experienced something similar? Any hints for how to deal with them? At this point I've just disputed the charge.
Jun 23, 2017, 2:15 pm
#2
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
So... I asked Uber to change the card for a trip, which they dutifully did and which has ended up in a bit of a customer service nightmare. Basically their system double-charged the new card, and it seems it is now trying to charge me a "negative" amount, which will not go through to any card, rendering my account unusable.
Customer "service" has meant 6 emails with 5 (going on 6) agents who, despite copious documentation, each seem to believe I have an outstanding balance on my account. (It shows up as a negative amount of my double charge when I log in to uber.com.)
Has anyone else experienced something similar? Any hints for how to deal with them? At this point I've just disputed the charge.
Customer "service" has meant 6 emails with 5 (going on 6) agents who, despite copious documentation, each seem to believe I have an outstanding balance on my account. (It shows up as a negative amount of my double charge when I log in to uber.com.)
Has anyone else experienced something similar? Any hints for how to deal with them? At this point I've just disputed the charge.
Jun 25, 2017, 4:43 pm
#3
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666