Uber Double-Charge Nightmare

Old Jun 23, 17, 8:39 am
  #1  
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Uber Double-Charge Nightmare

So... I asked Uber to change the card for a trip, which they dutifully did and which has ended up in a bit of a customer service nightmare. Basically their system double-charged the new card, and it seems it is now trying to charge me a "negative" amount, which will not go through to any card, rendering my account unusable.

Customer "service" has meant 6 emails with 5 (going on 6) agents who, despite copious documentation, each seem to believe I have an outstanding balance on my account. (It shows up as a negative amount of my double charge when I log in to uber.com.)

Has anyone else experienced something similar? Any hints for how to deal with them? At this point I've just disputed the charge.
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Old Jun 23, 17, 2:15 pm
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Originally Posted by whicuz View Post
So... I asked Uber to change the card for a trip, which they dutifully did and which has ended up in a bit of a customer service nightmare. Basically their system double-charged the new card, and it seems it is now trying to charge me a "negative" amount, which will not go through to any card, rendering my account unusable.

Customer "service" has meant 6 emails with 5 (going on 6) agents who, despite copious documentation, each seem to believe I have an outstanding balance on my account. (It shows up as a negative amount of my double charge when I log in to uber.com.)

Has anyone else experienced something similar? Any hints for how to deal with them? At this point I've just disputed the charge.
Keep trying. Copy and paste emails. You may eventually get someone competent.
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Old Jun 25, 17, 4:43 pm
  #3  
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This may help:

https://www.quora.com/How-can-I-reac...a-phone-number
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