Enterprise...you would think... [long return wait time @ Vegas Westin]
Mar 26, 2023, 7:53 pm
#1
Original Poster
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,174
Enterprise...you would think... [long return wait time @ Vegas Westin]
I rarely rent from Enterprise. Couple times a year I still wake up in a cold sweat, seeing images from years ago, when Enterprise employees all wore white shirts, walked around with clipboards, and took "forever" to check out and check in rental cars. But, then, I'm dating myself, so moving on...
On Saturday I needed a quick 1 day rental in Vegas around the Westin Hotel, where Enterprise has a location onsite (next to the Westin Hotel check-in desk, down a hallway). There were no white shirts or clipboards, and it was not a seamless experience to pick up the car (they were sooo slow), but tolerable. I returned the car this morning in their designated spaces, walked in to get my receipt, etc. There was a long line, going outside the office down a hallway, and it did not move. As folks walked out, they were muttering about no cars available despite a reservation, no ETA when a car would be available. All I wanted to do is drop off my keys, get a receipt and continue with my life. I was told if I wanted an actual receipt (not the promise of an emailed receipt), I'd have to wait in line. It was at least 30m and probably closer to 45m when I finally got my turn...I remarked, "with you having no cars at all, why on earth would you make me stand in your line when my rented car could be used by one of your clearly frustrated customers?"
All I got was a shrug.
On Saturday I needed a quick 1 day rental in Vegas around the Westin Hotel, where Enterprise has a location onsite (next to the Westin Hotel check-in desk, down a hallway). There were no white shirts or clipboards, and it was not a seamless experience to pick up the car (they were sooo slow), but tolerable. I returned the car this morning in their designated spaces, walked in to get my receipt, etc. There was a long line, going outside the office down a hallway, and it did not move. As folks walked out, they were muttering about no cars available despite a reservation, no ETA when a car would be available. All I wanted to do is drop off my keys, get a receipt and continue with my life. I was told if I wanted an actual receipt (not the promise of an emailed receipt), I'd have to wait in line. It was at least 30m and probably closer to 45m when I finally got my turn...I remarked, "with you having no cars at all, why on earth would you make me stand in your line when my rented car could be used by one of your clearly frustrated customers?"
All I got was a shrug.
Mar 27, 2023, 6:42 pm
#3
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,670
True, but the counter agents can easily adjust that. That said, I'm sure some folks don't pay attention though, and end up paying more than they should because they don't ask.
Apr 12, 2023, 8:57 am
#4
Join Date: Apr 2004
Location: DCA/IAD
Programs: AA Gold, Amex Plat
Posts: 4,007
I always get a printed receipt nowadays, especially from National/Alamo/Enterprise, as I don't want to be dinged for a refueling charge again. Happened to me in 2022 even though I filled the vehicle to full less than a mile from the airport (SEA). It's worth the extra couple of minutes but I don't know if I would have been as patient as OP if this had happened to me at the Las Vegas Westin. 