Turo Car Rental
Dec 13, 2015, 3:28 pm
#1
Original Poster
Join Date: Jan 2012
Posts: 88
Turo Car Rental
Does anyone here have any experience with Turo car rentals (it's peer to peer rentals like airbnb)?
Namely, I was using it to rent out my car and the latest renter returned it smelling of smoke. It's against their policy and the renter will probably be fined and banned.
I was wondering if anyone has experience reporting this through Turo?
On the one hand I will feel bad that they'll get banned/fined but on the other they did disrespect the policy and my car.
Namely, I was using it to rent out my car and the latest renter returned it smelling of smoke. It's against their policy and the renter will probably be fined and banned.
I was wondering if anyone has experience reporting this through Turo?
On the one hand I will feel bad that they'll get banned/fined but on the other they did disrespect the policy and my car.
Dec 13, 2015, 7:51 pm
#2
Join Date: Apr 2007
Location: Charlotte, NC
Posts: 1,086
I'd never rent out my car to someone I didn't know, the risk is far too high and considering how most people treat rental cars in general, yeah, I'd like not to need a new transmission after a few rentals or bald tires.
Sorry you're going through this but I think you learned a valuable lesson, I'd be much more apt to drive for Uber a few days a week to make some extra money then take the risk of someone beating on my ride.
Sorry you're going through this but I think you learned a valuable lesson, I'd be much more apt to drive for Uber a few days a week to make some extra money then take the risk of someone beating on my ride.
Dec 15, 2015, 10:11 am
#3
Join Date: May 2013
Location: Irvine, CA
Programs: National EE, Avis CC
Posts: 50
I rent out my car on Turo for the last few months and have had several positive rental experiences, except for my last one.
My renter admitted that she was hit by another driver while she was stationary in a parking lot. The damage is a small dent in the bumper with a large scratch.
Even though my renter admitted and confirmed everything, Turo failed to compensate me to fix the bumper to its original condition before the accident. They claim it falls under their "wear and tear" policy because the scratch is not large enough.
I am still in the process of fighting it with them, but it's requiring me to go back and forth so many times when the renter admitted she has been in an accident. My car is a popular in the area, but after this incident I am being much more selective in renting my car out (if ever) after this incident.
If you decide to report it to Turo, be sure to have concrete evidence to back your claim.
My renter admitted that she was hit by another driver while she was stationary in a parking lot. The damage is a small dent in the bumper with a large scratch.
Even though my renter admitted and confirmed everything, Turo failed to compensate me to fix the bumper to its original condition before the accident. They claim it falls under their "wear and tear" policy because the scratch is not large enough.
I am still in the process of fighting it with them, but it's requiring me to go back and forth so many times when the renter admitted she has been in an accident. My car is a popular in the area, but after this incident I am being much more selective in renting my car out (if ever) after this incident.
If you decide to report it to Turo, be sure to have concrete evidence to back your claim.
Apr 26, 2016, 1:54 pm
#4
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
I'm considering using this service as a renter. We're arriving into a train station (5 people) and love the idea of a minivan meeting us curbside.
Anyone else used it as a renter?
I haven't even begun to dig into questions like insurance, etc.
Anyone else used it as a renter?
I haven't even begun to dig into questions like insurance, etc.
Jun 4, 2016, 2:34 pm
#6
Join Date: Jun 2016
Posts: 1
Caution should be given to car-sharing service, especially to long term rental because Turo's policy is basically a renter must provide documents to substantiate mechanical issues at the time of return or early termination. It sounds reasonable, but many issues are not necessarily visible and chronic, and renters should risk spending their time in proving such mechanical issues. I love the idea of peer-to-peer sharing service, but carsharing service needs clear ideas of how to cope with lots of potential issues in vehicles as well as between owners and renters. If you want to try different kinds of vehicles for a short term, just go for it.
Jun 24, 2016, 9:54 pm
#7
Join Date: Jul 2012
Location: Flushing, NY
Posts: 13
first time booking as a renter
I just booked TWO cars for the first time (One thru mine and one thru my sister's) I heard of Turo thru a friend who is renting it for a trip for 4 at the end of July. Prices were insanely cheap compared to renting a regular car... plus the convenience of delivery.
The sign up process is pretty easy, although they did require that I submit a picture of my license and another picture of me holding my license next to my face for verification. (This was only required for my account and not my sisters) They basically ask 3-4 question and I'm assuming if you get one wrong then they will ask for photo.
Anyways, I am heading to LA for a 7 day trip at the end of August (3 nights on a cruise and coming back to 4-5 days in LA)... renting a mini-van (Total is about $280 for 4 days vs $500+ for a reg car rental company) and a rav4 ($172 incl insurance vs $400)- 8 adults and 3 kids total so we had to split into two cars.
First minivan we tried to book said they couldn't deliver on those days since she had 2 kids so we had to cancel this booking. We did include insurance on this but after discussing with my sister, our next try we decided to forgo the insurance since it was an extra $40 minimum for basic. (Still waiting to hear back about renting both the rav4 and the minivan)
I should note that I just applied for the United MileagePlus card and in the book I received, it says Primary coverage for car rentals is included. I have not asked UA/Chase yet but I am hoping it covers Turo... I read that they're pretty lenient on that but no guarantees.
I'll try to write again after my friend's end of july rental and again after my end of august trip =)
The sign up process is pretty easy, although they did require that I submit a picture of my license and another picture of me holding my license next to my face for verification. (This was only required for my account and not my sisters) They basically ask 3-4 question and I'm assuming if you get one wrong then they will ask for photo.
Anyways, I am heading to LA for a 7 day trip at the end of August (3 nights on a cruise and coming back to 4-5 days in LA)... renting a mini-van (Total is about $280 for 4 days vs $500+ for a reg car rental company) and a rav4 ($172 incl insurance vs $400)- 8 adults and 3 kids total so we had to split into two cars.
First minivan we tried to book said they couldn't deliver on those days since she had 2 kids so we had to cancel this booking. We did include insurance on this but after discussing with my sister, our next try we decided to forgo the insurance since it was an extra $40 minimum for basic. (Still waiting to hear back about renting both the rav4 and the minivan)
I should note that I just applied for the United MileagePlus card and in the book I received, it says Primary coverage for car rentals is included. I have not asked UA/Chase yet but I am hoping it covers Turo... I read that they're pretty lenient on that but no guarantees.
I'll try to write again after my friend's end of july rental and again after my end of august trip =)
Jun 25, 2016, 12:58 pm
#8
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 766
I just booked TWO cars for the first time (One thru mine and one thru my sister's) I heard of Turo thru a friend who is renting it for a trip for 4 at the end of July. Prices were insanely cheap compared to renting a regular car... plus the convenience of delivery.
The sign up process is pretty easy, although they did require that I submit a picture of my license and another picture of me holding my license next to my face for verification. (This was only required for my account and not my sisters) They basically ask 3-4 question and I'm assuming if you get one wrong then they will ask for photo.
Anyways, I am heading to LA for a 7 day trip at the end of August (3 nights on a cruise and coming back to 4-5 days in LA)... renting a mini-van (Total is about $280 for 4 days vs $500+ for a reg car rental company) and a rav4 ($172 incl insurance vs $400)- 8 adults and 3 kids total so we had to split into two cars.
First minivan we tried to book said they couldn't deliver on those days since she had 2 kids so we had to cancel this booking. We did include insurance on this but after discussing with my sister, our next try we decided to forgo the insurance since it was an extra $40 minimum for basic. (Still waiting to hear back about renting both the rav4 and the minivan)
I should note that I just applied for the United MileagePlus card and in the book I received, it says Primary coverage for car rentals is included. I have not asked UA/Chase yet but I am hoping it covers Turo... I read that they're pretty lenient on that but no guarantees.
I'll try to write again after my friend's end of july rental and again after my end of august trip =)
The sign up process is pretty easy, although they did require that I submit a picture of my license and another picture of me holding my license next to my face for verification. (This was only required for my account and not my sisters) They basically ask 3-4 question and I'm assuming if you get one wrong then they will ask for photo.
Anyways, I am heading to LA for a 7 day trip at the end of August (3 nights on a cruise and coming back to 4-5 days in LA)... renting a mini-van (Total is about $280 for 4 days vs $500+ for a reg car rental company) and a rav4 ($172 incl insurance vs $400)- 8 adults and 3 kids total so we had to split into two cars.
First minivan we tried to book said they couldn't deliver on those days since she had 2 kids so we had to cancel this booking. We did include insurance on this but after discussing with my sister, our next try we decided to forgo the insurance since it was an extra $40 minimum for basic. (Still waiting to hear back about renting both the rav4 and the minivan)
I should note that I just applied for the United MileagePlus card and in the book I received, it says Primary coverage for car rentals is included. I have not asked UA/Chase yet but I am hoping it covers Turo... I read that they're pretty lenient on that but no guarantees.
I'll try to write again after my friend's end of july rental and again after my end of august trip =)
Aug 1, 2016, 3:14 pm
#10
Join Date: May 2013
Posts: 13
good for renting but not for renting out
I rent out my car on Turo for the last few months and have had several positive rental experiences, except for my last one.
My renter admitted that she was hit by another driver while she was stationary in a parking lot. The damage is a small dent in the bumper with a large scratch.
Even though my renter admitted and confirmed everything, Turo failed to compensate me to fix the bumper to its original condition before the accident. They claim it falls under their "wear and tear" policy because the scratch is not large enough.
My renter admitted that she was hit by another driver while she was stationary in a parking lot. The damage is a small dent in the bumper with a large scratch.
Even though my renter admitted and confirmed everything, Turo failed to compensate me to fix the bumper to its original condition before the accident. They claim it falls under their "wear and tear" policy because the scratch is not large enough.
"I am so sorry to inform you that your claim is ineligible for coverage.
The damage noted falls under our classification of wear and tear https://support.turo.com/hc/en-us/articles/203990650
Turo does not offer coverage for exterior wear and tear for owner vehicles on the Standard or Basic plans. Interior wear and tear is not covered under any protection plan.
General Definitions:
Covered Peril: A covered collision or comprehensive event that takes place during the rental period, excluding:
3. exterior wear and tear for vehicles on the Standard or Basic plans
We define exterior wear and tear as follows:
Any dings, dents, or scratches to the exterior body of the vehicle that is 3 inches in diameter or less. This includes, but is not limited to, rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.
More information about our policies can also be found here:
Detailed explanation of owner protection plans
Aug 3, 2016, 10:19 am
#11
Join Date: Apr 2007
Location: Charlotte, NC
Posts: 1,086
I highly recommend Turo if you're renting a car ($25 off for first-time renters: https://turo.com/referral?code=751293rZJXZo). Not sure if I'd recommend it to rent out your car. I had a similar experience to surfshadow. Over 20 positive trips renting out my car except for the last one. Front right bumper spot was clearly scratched. Here was Turo's response:
"I am so sorry to inform you that your claim is ineligible for coverage.
The damage noted falls under our classification of wear and tear https://support.turo.com/hc/en-us/articles/203990650
Turo does not offer coverage for exterior wear and tear for owner vehicles on the Standard or Basic plans. Interior wear and tear is not covered under any protection plan.
General Definitions:
Covered Peril: A covered collision or comprehensive event that takes place during the rental period, excluding:
3. exterior wear and tear for vehicles on the Standard or Basic plans
We define exterior wear and tear as follows:
Any dings, dents, or scratches to the exterior body of the vehicle that is 3 inches in diameter or less. This includes, but is not limited to, rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.
More information about our policies can also be found here:
Detailed explanation of owner protection plans
"I am so sorry to inform you that your claim is ineligible for coverage.
The damage noted falls under our classification of wear and tear https://support.turo.com/hc/en-us/articles/203990650
Turo does not offer coverage for exterior wear and tear for owner vehicles on the Standard or Basic plans. Interior wear and tear is not covered under any protection plan.
General Definitions:
Covered Peril: A covered collision or comprehensive event that takes place during the rental period, excluding:
3. exterior wear and tear for vehicles on the Standard or Basic plans
We define exterior wear and tear as follows:
Any dings, dents, or scratches to the exterior body of the vehicle that is 3 inches in diameter or less. This includes, but is not limited to, rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.
More information about our policies can also be found here:
Detailed explanation of owner protection plans
Aug 16, 2017, 1:34 am
#12
Join Date: Aug 2017
Posts: 1
damage
I rent out my car on Turo for the last few months and have had several positive rental experiences, except for my last one.
My renter admitted that she was hit by another driver while she was stationary in a parking lot. The damage is a small dent in the bumper with a large scratch.
Even though my renter admitted and confirmed everything, Turo failed to compensate me to fix the bumper to its original condition before the accident. They claim it falls under their "wear and tear" policy because the scratch is not large enough.
I am still in the process of fighting it with them, but it's requiring me to go back and forth so many times when the renter admitted she has been in an accident. My car is a popular in the area, but after this incident I am being much more selective in renting my car out (if ever) after this incident.
If you decide to report it to Turo, be sure to have concrete evidence to back your claim.
My renter admitted that she was hit by another driver while she was stationary in a parking lot. The damage is a small dent in the bumper with a large scratch.
Even though my renter admitted and confirmed everything, Turo failed to compensate me to fix the bumper to its original condition before the accident. They claim it falls under their "wear and tear" policy because the scratch is not large enough.
I am still in the process of fighting it with them, but it's requiring me to go back and forth so many times when the renter admitted she has been in an accident. My car is a popular in the area, but after this incident I am being much more selective in renting my car out (if ever) after this incident.
If you decide to report it to Turo, be sure to have concrete evidence to back your claim.
Aug 23, 2017, 12:35 am
#13
Join Date: Aug 2017
Posts: 1
to avoid
Excuse my English, I'm French.
My experience with turo is simple, at first, no worries.
2 months later, I receive an email telling me that they will collect $ 736 CAD for a problem on the car. 2 months later!
It was a very small impact on the windscreen of the car. They do not want to provide me with an invoice to justify that.
In short, flee, it is clearly to avoid.
My experience with turo is simple, at first, no worries.
2 months later, I receive an email telling me that they will collect $ 736 CAD for a problem on the car. 2 months later!
It was a very small impact on the windscreen of the car. They do not want to provide me with an invoice to justify that.
In short, flee, it is clearly to avoid.
Aug 23, 2017, 3:10 am
#14
Join Date: Feb 2003
Location: CT USA
Posts: 2,577
Excuse my English, I'm French.
My experience with turo is simple, at first, no worries.
2 months later, I receive an email telling me that they will collect $ 736 CAD for a problem on the car. 2 months later!
It was a very small impact on the windscreen of the car. They do not want to provide me with an invoice to justify that.
In short, flee, it is clearly to avoid.
My experience with turo is simple, at first, no worries.
2 months later, I receive an email telling me that they will collect $ 736 CAD for a problem on the car. 2 months later!
It was a very small impact on the windscreen of the car. They do not want to provide me with an invoice to justify that.
In short, flee, it is clearly to avoid.
Aug 24, 2017, 10:52 am
#15
Join Date: Nov 2014
Location: MCI
Posts: 698
I should note that I just applied for the United MileagePlus card and in the book I received, it says Primary coverage for car rentals is included. I have not asked UA/Chase yet but I am hoping it covers Turo... I read that they're pretty lenient on that but no guarantees.
I'll try to write again after my friend's end of july rental and again after my end of august trip =)
I'll try to write again after my friend's end of july rental and again after my end of august trip =)
I have Chase Sapphire Reserve and I called Chase to specifically ask if their rental coverage covers Turo and the rep flat out said Chase has a policy that specifically EXCLUDES Turo on their rental coverage.