Cannot book on Radissonhotels.com after "upgraded" site.
Aug 13, 2019, 6:18 pm
#1
Original Poster
Join Date: Dec 2013
Posts: 256
Cannot book on Radissonhotels.com after "upgraded" site.
Ever since the website was "updated for better experience", the only thing that works on it is My Account. I cannot book or even look for a rate anymore. I tried Safari and Google Chrome. Any idea why it is not working?
I cannot even put destination and dates etc in search fields without first pressing on Search. Then it gives me bunch of errors like not valid destination, then freezes.
I cannot even put destination and dates etc in search fields without first pressing on Search. Then it gives me bunch of errors like not valid destination, then freezes.
Aug 16, 2019, 9:51 pm
#2
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
Yeah, I noticed that too. I don't know why pressing "search" brings up a box with the search parameters instead of having it right there on the page. The website looks pretty, but its functionality doesn't seem to have changed. If anything, as you've experienced, it's gotten worse. Now THAT'S mind-boggling. 
Why can't any of these big hotel chains have decent websites? 
It seems as though they have A LOT of kinks to work out.
Why can't any of these big hotel chains have decent websites? It seems as though they have A LOT of kinks to work out.
Aug 16, 2019, 10:00 pm
#3
Original Poster
Join Date: Dec 2013
Posts: 256
Radisson must had hired Hilton`s IT incompetent "geniuses", who made the site a disaster. It worked just fine before, now I have to book elsewhere, and Radisson has to pay to third party sites (although I prefer to pay Radisson directly and don`t wish them to lose on commissions) - I don`t have a choice.
Last edited by ACR2013; Aug 16, 2019 at 10:02 pm Reason: g
Aug 17, 2019, 10:14 am
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Using Firefox, I can book and I can cancel but I can't modify. So I had to cancel and rebook a couple stays just to modify them.
Meanwhile, they're giving bonus points for booking using their app. Maybe the app isn't as bad as the new website?
Meanwhile, they're giving bonus points for booking using their app. Maybe the app isn't as bad as the new website?
Aug 20, 2019, 3:13 pm
#5
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
Radisson must had hired Hilton`s IT incompetent "geniuses", who made the site a disaster. It worked just fine before, now I have to book elsewhere, and Radisson has to pay to third party sites (although I prefer to pay Radisson directly and don`t wish them to lose on commissions) - I don`t have a choice.
Radisson's old site was far from fine, IMHO, but I do admit that it at least functioned. It boggles the mind why you can't search for multiple rate types in one go. 
Aug 20, 2019, 9:57 pm
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Dec 1, 2019, 4:48 pm
#7
Join Date: Oct 2005
Location: SMF - Sacatomatoes
Programs: Marriott Titanium, UA Silver, Hertz Gold
Posts: 243
I am seeing very different pricing on the app vs the web. As much as $20 difference for identical / simultaneous searches. Better pricing on the web consistently.
Jan 5, 2020, 3:28 am
#9
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
Jan 19, 2020, 7:19 am
#10
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
Apparently there was an issue with my account (no telephone number or address registered). A call resolved that....eventually...., and I can now book online.
^^