Points not posting?
Oct 21, 2018 | 7:18 am
#1
Original Poster
Join Date: Apr 2010
Location: VIE
Programs: AFKL Platinum, SAS EBG (STE+), TK Elite (*G), Hilton Diamond, IHG Diamond
Posts: 7,381
Points not posting?
I've had two stays at Radisson properties last week (it's now 6 days since the second check-out) and neither of those posted to my account - usually it takes 2-4 days. This doesn't look like a coincidence, did anyone had a similar problem recently (points not posting or posting very late)? I will of course request the points retroactively but I'm still waiting for end of 10 days period.
Oct 22, 2018 | 7:41 pm
#2
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
I had two stays in September (Radisson CLE and Radisson CLT) and the points for the latter didn't post. A day after I submitted the claim online they were in my account.
Oct 23, 2018 | 5:31 am
#3
Original Poster
Join Date: Apr 2010
Location: VIE
Programs: AFKL Platinum, SAS EBG (STE+), TK Elite (*G), Hilton Diamond, IHG Diamond
Posts: 7,381
This is interesting, I submitted first of my retroclaims and it was approved literally within 5 minutes. It looks like hotel actually submitted the data (otherwise it surely would take longer) but they were never processed by RR. Weird. I wonder if the second stay will go the same, that would suggest some IT glitch.
Oct 23, 2018 | 6:07 am
#4
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards VIP, BW Diamond, Hilton Gold, Bonvoy Gold
Posts: 2,858
Yup, seen this as well, 6 years flawless and then multiple stays didn't post.
All have posted next day once followed via the missing stay form
All have posted next day once followed via the missing stay form