Radisson's definition of a "Business Center"
Dec 21, 2002, 11:09 pm
#1
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Original Poster
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
Radisson's definition of a "Business Center"
Recently stayed at the Radisson in Rochester, MN (very convenient to the Mayo Clinic). An incentive was the fact that they promoted a "business center." Be forewarned...this "business center" consisted of one dial-up computer next to the reservation desk where I could eavesdrop on the front desk people quoting and negotiating every imaginable rate. Moreover, if one is counting on internet access, just pray that someone is not hanging on to that lone computer. On the other hand, the 11th floor lounge was outstanding. Lovely personnel and fine appetizers, particularly the night they offered pepper-crusted baked salmon along with the usual cheese and crackers and cocktails.
Jan 8, 2003, 12:17 pm
#2
Join Date: Jul 2000
Posts: 52
obscure2k,
We are sorry to hear that your accommodations at the Radisson in Rochester,Minnesota were disappointing.
We apologize that you have encountered problems with this property. Radisson values customer feedback.
Please give our Customer Service Specialists an opportunity to research and respond to your concerns.
You may contact Radisson Corporate Customer Service either through the website at www.radisson.com or toll-free (in US and Canada) at (800) 967-9182.
Thank you for giving Radisson an opportunity to restore your faith in our brand.
Curtis
Radisson Corporate Customer Service
[This message has been edited by Radisson Customer Service (edited 01-08-2003).]
We are sorry to hear that your accommodations at the Radisson in Rochester,Minnesota were disappointing.
We apologize that you have encountered problems with this property. Radisson values customer feedback.
Please give our Customer Service Specialists an opportunity to research and respond to your concerns.
You may contact Radisson Corporate Customer Service either through the website at www.radisson.com or toll-free (in US and Canada) at (800) 967-9182.
Thank you for giving Radisson an opportunity to restore your faith in our brand.
Curtis
Radisson Corporate Customer Service
[This message has been edited by Radisson Customer Service (edited 01-08-2003).]
Jan 8, 2003, 4:45 pm
#3
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Original Poster
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
I never said that my accomodations were disappointing In fact, I went out of my way to praise your service in the 11th floor lounge. My complaint was about the misleading description of what Radisson characterizes as a "business center." It has been my experience that "business centers" normally consist of more than one computer in a public space. For the sake of accuracy (re: this particular property), you might just say that we have a computer available for our guests who wish to have complimentary internet access.
I was very pleased with my accomodations.
I was very pleased with my accomodations.