Delay in getting points credited
Jul 9, 2012 | 1:52 pm
#1
Original Poster
Join Date: Sep 2007
Location: London UK
Programs: MUCCI, Finnair Plus Platinum, LH Senator, Eurobonus Gold, Hilton Gold, Radisson Rewards VIP
Posts: 949
Delay in getting points credited
Is it just me or is there a noticeable delay in getting points credited after stays?
In the past year I would say almost half of my stays don't get credited automatically although I book via my account on clubcarlson.com
I have dutifully filled in the claim for missing stays email but even this seems to be taking ages to get a response.
Am I just incredibly unlucky or is it a wider problem? I'm a few stays off Concierge so am keen to make sure they are counted before a longer stay in Russia later this year.
In the past year I would say almost half of my stays don't get credited automatically although I book via my account on clubcarlson.com
I have dutifully filled in the claim for missing stays email but even this seems to be taking ages to get a response.
Am I just incredibly unlucky or is it a wider problem? I'm a few stays off Concierge so am keen to make sure they are counted before a longer stay in Russia later this year.
Jul 9, 2012 | 3:59 pm
#3
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Is it just me or is there a noticeable delay in getting points credited after stays?
In the past year I would say almost half of my stays don't get credited automatically although I book via my account on clubcarlson.com
I have dutifully filled in the claim for missing stays email but even this seems to be taking ages to get a response.
Am I just incredibly unlucky or is it a wider problem? I'm a few stays off Concierge so am keen to make sure they are counted before a longer stay in Russia later this year.
In the past year I would say almost half of my stays don't get credited automatically although I book via my account on clubcarlson.com
I have dutifully filled in the claim for missing stays email but even this seems to be taking ages to get a response.
Am I just incredibly unlucky or is it a wider problem? I'm a few stays off Concierge so am keen to make sure they are counted before a longer stay in Russia later this year.
Oh maaaan, some hotels post three days after check out some can take up to one month, it all depends on the hotel
Jul 10, 2012 | 6:47 am
#4
Join Date: Jan 2012
Programs: HH Diamond
Posts: 726
can confirm that it seems to take very different time lengths, may be chance, but particularly Park Inn stays never appear in my profile without email intervention at Carlson. Unfortuantely they take ages at the moment to action any emails, swamped by the interest in the promotions!