Verbally attacked by GM because I booked online!
Jun 11, 2012, 10:04 am
#31
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Why should anyone have to book by phone if they don't want to. Booking online is far far more convenient for me, even if I didn't get the extra points.
Does this GM want people to stay in the dark ages just so he can make a bit more money? I would lose it if I had the kind of experience the OP had. It is completely inappropriate and unacceptable.
Does this GM want people to stay in the dark ages just so he can make a bit more money? I would lose it if I had the kind of experience the OP had. It is completely inappropriate and unacceptable.
Jun 20, 2012, 10:27 am
#32
Join Date: Jan 2010
Location: Ontario
Posts: 92
Calls can be virtually free these days. Nonoh.net is your friend @:-)
So you'll be checking out on the 10th?
No, 3 nights, 8th, 9th and 10th, checking out on the 11th.
And did you want smoking or non-smoking?
*sigh* non-smoking.
And do you want a King sized bed?
No, I said 2 double beds.
OK, the price will be $450 for the 3 nights.
I have $400 quoted on your website.
Oh...let me check that....(5 minutes later) yes...I can give you that. Your name?
FliesFromCanada.
FliesFromKanada?
No, Canada, with a C.
With a D?
No, C as in Charlie...
(repeat, painfully, for full address)
OK, FliesFromKanada, your credit card number?
*at which point I have to loudly read my credit card number in my open office cubicle*
Is it any wonder I'd rather pull my own teeth than book anything online? I even order my pizza online now.
Jun 27, 2012, 1:40 am
#34
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Jun 28, 2012, 1:28 am
#35
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Oct 19, 2012, 11:23 am
#36
Join Date: Aug 2012
Location: Toronto, Canada
Posts: 201
If it were me I wouldn't be annoyed. I'll gladly call the hotel directly next time and ask, since I'm saving your money by not booking from the chain website, what can you offer me? A discount? Free internet? Free parking? Free breakfast? more points?
In this business, there is nothing personal. It's all about business and opportunity.
In this business, there is nothing personal. It's all about business and opportunity.