Radisson Best Price guarantee
Jan 20, 2012, 4:06 pm
#19
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
The T&C explicitly say must be more than $1.00
I am having a battle right now which I don't quite understand. Night 1 = price difference of $1. Night 2 = price difference of $4. I am told "For our Best Online Rate Guarantee it is based on the nightly rate not the average of both nights comined."
Not only does this contradict the terms and conditions, it is also irrelevant, since the nights are each independently less.
I am having a battle right now which I don't quite understand. Night 1 = price difference of $1. Night 2 = price difference of $4. I am told "For our Best Online Rate Guarantee it is based on the nightly rate not the average of both nights comined."
Not only does this contradict the terms and conditions, it is also irrelevant, since the nights are each independently less.
Jan 22, 2012, 11:23 am
#20
Join Date: Nov 2009
Posts: 827
The T&C explicitly say must be more than $1.00
I am having a battle right now which I don't quite understand. Night 1 = price difference of $1. Night 2 = price difference of $4. I am told "For our Best Online Rate Guarantee it is based on the nightly rate not the average of both nights comined."
Not only does this contradict the terms and conditions, it is also irrelevant, since the nights are each independently less.
I am having a battle right now which I don't quite understand. Night 1 = price difference of $1. Night 2 = price difference of $4. I am told "For our Best Online Rate Guarantee it is based on the nightly rate not the average of both nights comined."
Not only does this contradict the terms and conditions, it is also irrelevant, since the nights are each independently less.
Jan 22, 2012, 12:20 pm
#21
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
I did that 4 times.
They then quoted me the rate from Otel.com for 2 persons, even though the rez was for 1. I pointed that out, and then they said the rate was no longer available on Otels.com. Which is a different website.
I then just resubmitted the claim as the rate had dropped on DHR.com for both nights, and I must have gotten to a more capable agent, who confirmed the BRG within 2 hours. So now have the Radisson Santiago for $125.
They then quoted me the rate from Otel.com for 2 persons, even though the rez was for 1. I pointed that out, and then they said the rate was no longer available on Otels.com. Which is a different website.
I then just resubmitted the claim as the rate had dropped on DHR.com for both nights, and I must have gotten to a more capable agent, who confirmed the BRG within 2 hours. So now have the Radisson Santiago for $125.
Jan 23, 2012, 5:07 pm
#22
Join Date: May 2011
Location: Illinois.
Programs: Switched from UA 1K to AA so I could earn EQD's on partners. Mid-tier on most major hotel programs.
Posts: 542
I previously found a marginally lower rate (about $10 lower) on Expedia for a Park Plaza hotel vs. the web site. I emailed about the price match and 25% discount. They emailed back and said they would match the rate and upgrade my room (this was before I had any status, so I wouldn't have gotten an upgrade). I thought it was a bit strange that they didn't just follow their policy and offer the 25% discount, but I was happy with the upgrade and accepted their offer.
Jan 23, 2012, 5:24 pm
#23
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
I got a BRG approved today for the Radisson Warwick in Philadelphia, PA. The dates were Feb 18-20, 2012. On clubcarlson.com, the flexible rate was $179.00/nite - On skoosh.com, the rate was $104.00/nite including all taxes. I received the email below a couple of hours after submitting the claim.
We appreciate your submission of a best online rate guarantee form.
We have researched your claim and found you are correct in finding a
lower rate on another website. We have confirmed the lower rate less
25% for you. Your rate is now $69 per night plus tax, we have removed
the tax from the lower rate you found on skoosh.com. Without taxes the
lower rate on skoosh is $92 per night plus tax, we have calculated your
current rate from this. This email will serve as your confirmation for
the best online rate guarantee. Your confirmation number of XXXXXX will
remain the same. Please keep this information for your records.
We appreciate your submission of a best online rate guarantee form.
We have researched your claim and found you are correct in finding a
lower rate on another website. We have confirmed the lower rate less
25% for you. Your rate is now $69 per night plus tax, we have removed
the tax from the lower rate you found on skoosh.com. Without taxes the
lower rate on skoosh is $92 per night plus tax, we have calculated your
current rate from this. This email will serve as your confirmation for
the best online rate guarantee. Your confirmation number of XXXXXX will
remain the same. Please keep this information for your records.
Jan 27, 2012, 1:26 am
#24
Join Date: Dec 2007
Posts: 77
What is the usual response time? Is it really 48 hours?
How long does it actually take for a claim to be processed? Is it really 48 hours? I submitted one claim yesterday, but did not receive any response yet. The difference between the other site and radisson.com is 20%. I booked only one night instead of 15 nights I need to see if it will be approved since it is non refundable rate. If it really takes 48 hours I prefer to make booking on another web site instead of taking the chances of loosing better rate or not being approved at all.
Thanks,
yus
Thanks,
yus
Jan 27, 2012, 6:45 am
#25
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
For me, it has been processed in less than 18-24 hours. I have sunbmitted a claim in the evening and receive a response usually by noon the next day. I have also submitted in the morning and received a response by noon of that same day. It seems that they process the claims late morning...
Mar 4, 2012, 12:45 pm
#26
Join Date: Nov 2009
Posts: 827
Has anybody had any success with finding a BRG for a hotel in Europe (specifically Germany or France?). Going there soon, and would like to get an even better deal on a Carlson hotel if they are out there....I've been checking some of the third party booking sites, but havent come across one yet (and I'm sure there has to be something out there, but I just havent found the site).
Mar 28, 2012, 7:48 am
#27
Join Date: Feb 2012
Location: SLC
Programs: Delta Diamond Medallion and 1MM, Marriott Ambassador Elite and Lifetime Platinum
Posts: 70
Has anybody had any success with finding a BRG for a hotel in Europe (specifically Germany or France?). Going there soon, and would like to get an even better deal on a Carlson hotel if they are out there....I've been checking some of the third party booking sites, but havent come across one yet (and I'm sure there has to be something out there, but I just havent found the site).
Mar 28, 2012, 7:58 pm
#28
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Apr 13, 2012, 10:44 am
#29
Suspended
Join Date: Jan 2003
Posts: 8,720
WARNING
I believe the below are new terms that may have been added to the Best Rate Guarantee:
I do not know of any other company that has such terms/pernalties.
Moreover, please be aware that Radisson puts no time limit on when they are to contact you about your claim.
Previously I had found them fast, but another claim I had just submitted had passed the 56 hour mark without an affirmative response, just 2 replies that they will get back to me soon, after I had contacted them twice -- I canceled the claim and reservation without penalty as they never got back to me with a definitive response.
I believe the below are new terms that may have been added to the Best Rate Guarantee:
Q: Is there a time window that I need to submit a claim within to activate the Best Online Rate Guarantee?
A: You must submit a claim within 24 hours of the original booking, and at least 48 hours prior to your arrival. If the Best On-Line Rate Guarantee claim is approved, full prepayment will be billed to the credit card you provided on your reservation. Advance payment of $25.00 USD is non-refundable. Cancellations made within 3 days of arrival will be charged 1 night plus tax.
A: You must submit a claim within 24 hours of the original booking, and at least 48 hours prior to your arrival. If the Best On-Line Rate Guarantee claim is approved, full prepayment will be billed to the credit card you provided on your reservation. Advance payment of $25.00 USD is non-refundable. Cancellations made within 3 days of arrival will be charged 1 night plus tax.
Moreover, please be aware that Radisson puts no time limit on when they are to contact you about your claim.
Previously I had found them fast, but another claim I had just submitted had passed the 56 hour mark without an affirmative response, just 2 replies that they will get back to me soon, after I had contacted them twice -- I canceled the claim and reservation without penalty as they never got back to me with a definitive response.
Apr 21, 2012, 4:54 am
#30
Join Date: Nov 2008
Location: Utrecht, the Netherlands
Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC
Posts: 3,151
Same hotel, same dates, two reservation, found rate of 180€ at teh CC website. At Olotels they were selling at 99€. Did two seperate BRG claims as I had one res booked in my name and one in a friend's. Two different responses:
Probably going to have to cancel the whole stay, as Im not going to pay 180€ a night there, be it for one room.
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now 73.50 EUR per night plus tax. This email will
serve as your confirmation for the best online rate guarantee. Your
confirmation number of BJ9PTBY will remain the same. Please keep this
information for your records.
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now 73.50 EUR per night plus tax. This email will
serve as your confirmation for the best online rate guarantee. Your
confirmation number of BJ9PTBY will remain the same. Please keep this
information for your records.
We appreciate your submission of a best online rate guarantee form. We have researched your claim and found our rate does not include
breakfast. The third party site, (Olotels.com) has the deluxe room with
breakfast. Please note, rates are subject to change. At this time, we
are unable to honor the lower rate since the rates are not the same.
breakfast. The third party site, (Olotels.com) has the deluxe room with
breakfast. Please note, rates are subject to change. At this time, we
are unable to honor the lower rate since the rates are not the same.