Same hotel, same dates, two reservation, found rate of 180€ at teh CC website. At Olotels they were selling at 99€. Did two seperate BRG claims as I had one res booked in my name and one in a friend's. Two different responses:
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now 73.50 EUR per night plus tax. This email will
serve as your confirmation for the best online rate guarantee. Your
confirmation number of BJ9PTBY will remain the same. Please keep this
information for your records.
We appreciate your submission of a best online rate guarantee form. We have researched your claim and found our rate does not include
breakfast. The third party site, (Olotels.com) has the deluxe room with
breakfast. Please note, rates are subject to change. At this time, we
are unable to honor the lower rate since the rates are not the same.
Probably going to have to cancel the whole stay, as Im not going to pay 180€ a night there, be it for one room.