Website / App unusable

Old Dec 20, 20, 4:56 am
  #1  
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Join Date: Oct 2010
Location: Switzerland
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Website / App unusable

Recently the website and app have been unusable, timing out, impossible to book or cancel rooms. Anybody having the same problems and any solutions to that?
florens is offline  
Old Apr 9, 21, 1:35 pm
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Join Date: Sep 2010
Location: Warsaw
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Originally Posted by florens View Post
Recently the website and app have been unusable, timing out, impossible to book or cancel rooms. Anybody having the same problems and any solutions to that?
The same here, I am not able to cancel any room from the list. Mobile app has the same problems.
Marek_Limanowa is offline  
Old Apr 25, 21, 8:44 pm
  #3  
 
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Do you guys have problem logging in?
eethan is offline  
Old May 9, 21, 8:11 pm
  #4  
 
Join Date: Oct 2001
Location: San Francisco
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Cannot book via website or app

I've been trying for a few days from different browsers, different locations and using different credit cards. I complete all the fields and the system says there's a problem and to try again later. Fairly wild that they wouldn't have a protocol to spot and fix this.
aussieinsf is offline  
Old May 10, 21, 5:33 am
  #5  
 
Join Date: Oct 2013
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I had lots of trouble before with e-certs but it finally worked a week ago on the new website https://www.radissonhotelsamericas.com/en-us/ and new app. They might help if you call.
Travelz is offline  
Old May 16, 21, 12:52 pm
  #6  
 
Join Date: Dec 2011
Location: DTW
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Website and app acting up again, what's wrong with the IT here? This is simply a basic function of any reward program.

p.s. I'm able to book it via the phone and everything shows up on the app, what a pain.

Last edited by vincewy; May 16, 21 at 1:15 pm
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Old May 16, 21, 9:09 pm
  #7  
 
Join Date: Aug 2004
Location: NJ
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I am able to login to www.radissonhotels.com and want to redeem points for USA location. However, I am directed to https://www.radissonhotelsamericas.com/en-us/ and I cannot sign up for membership or access my account and points there. Do I need to get on the phone to redeem my points now or is there a workaround/something I am missing?
alexiou is offline  
Old May 17, 21, 9:39 am
  #8  
 
Join Date: Dec 2011
Location: DTW
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Yes I had to call CS to book due to the last day of "LOOK AHEAD BOOK AHEAD" sales and it showed up on my booking afterward.

I uninstalled the app and re-installed and can't log with my memberID and password anymore. This is regarding the American version, not the regular Radisson site/app.

update: website and app back and running again.
blitzen likes this.

Last edited by vincewy; May 17, 21 at 8:31 pm
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Old May 21, 21, 1:28 am
  #9  
 
Join Date: Feb 2021
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Down again for me..Need to make an award booking and it's impossible today.
Dutchmanaz01 is offline  
Old May 21, 21, 8:24 pm
  #10  
 
Join Date: May 2021
Posts: 10
It's now working. Just used it this morning.
peteryu is offline  

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