Website / App unusable
Dec 20, 2020, 4:56 am
#1
Original Poster
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Website / App unusable
Recently the website and app have been unusable, timing out, impossible to book or cancel rooms. Anybody having the same problems and any solutions to that?
Apr 9, 2021, 1:35 pm
#2
Join Date: Sep 2010
Location: Warsaw
Programs: LH Silver, Sixt Hertz Gold, SPG Gold, Carlsoon Gold
Posts: 49
May 9, 2021, 8:11 pm
#4
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
Cannot book via website or app
I've been trying for a few days from different browsers, different locations and using different credit cards. I complete all the fields and the system says there's a problem and to try again later. Fairly wild that they wouldn't have a protocol to spot and fix this.
May 10, 2021, 5:33 am
#5
Join Date: Oct 2013
Posts: 483
I had lots of trouble before with e-certs but it finally worked a week ago on the new website https://www.radissonhotelsamericas.com/en-us/ and new app. They might help if you call.
May 16, 2021, 12:52 pm
#6
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Website and app acting up again, what's wrong with the IT here? This is simply a basic function of any reward program.
p.s. I'm able to book it via the phone and everything shows up on the app, what a pain.
p.s. I'm able to book it via the phone and everything shows up on the app, what a pain.
Last edited by vincewy; May 16, 2021 at 1:15 pm
May 16, 2021, 9:09 pm
#7
Join Date: Aug 2004
Location: NJ
Posts: 99
I am able to login to www.radissonhotels.com and want to redeem points for USA location. However, I am directed to https://www.radissonhotelsamericas.com/en-us/ and I cannot sign up for membership or access my account and points there. Do I need to get on the phone to redeem my points now or is there a workaround/something I am missing?
May 17, 2021, 9:39 am
#8
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Yes I had to call CS to book due to the last day of "LOOK AHEAD BOOK AHEAD" sales and it showed up on my booking afterward.
I uninstalled the app and re-installed and can't log with my memberID and password anymore. This is regarding the American version, not the regular Radisson site/app.
update: website and app back and running again.
I uninstalled the app and re-installed and can't log with my memberID and password anymore. This is regarding the American version, not the regular Radisson site/app.
update: website and app back and running again.
Last edited by vincewy; May 17, 2021 at 8:31 pm