Login issues on Radisson Rewards website

Old Aug 12, 19, 8:16 am
  #1  
Original Poster
 
Join Date: Aug 2007
Location: CDG / EAP / ZRH
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Login issues on Radisson Rewards website

Hi,
Does anyone have technical issues with the Radisson Rewards website at the moment?
For the past few days I have tried several times to connect to my account – but the website keeps saying “wrong password”. Used the ‘’Forgot password” link to try a reset, but no success. And now I can’t login – neither with the old nor with the new password!
Q-STO is offline  
Old Aug 12, 19, 2:24 pm
  #2  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
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Posts: 4,167
No issues logging in here! Have you tried resetting your browser history or trying to go in via an incognito page to see if that works?
christianj is offline  
Old Aug 12, 19, 9:15 pm
  #3  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 2,710
I can login ok, but when I try to book (award stay), the website errors out at the final step.
Will have to call them tomorrow as not sure if its crap IT or something else
soy is offline  
Old Aug 16, 19, 2:12 pm
  #4  
 
Join Date: Jun 2019
Posts: 8
After entering your password, try pressing the little 'eye' icon to the right of the password field to make your password visible (!). Then click 'sign in'.

Don't know why, but since the site redesign, that's the only way I can log in. Not that the site works properly - it claims I have no upcoming stays, when actually I have one upcoming reward stay. Haven't tried booking on the new site yet so can't confirm whether it errors out for me as other people are reporting.

If it's an option for you, you may want to consider using the mobile app until they get their website fixed.
roybadami is offline  
Old Aug 17, 19, 10:13 am
  #5  
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If you do manage to log in, don't log out! I had a hard time logging in about a month ago (I couldn't get my browser to remember the login like it did for the old site and like it does for other hotel sites), and when I succeeded I forgot to log out. Well, voila, ever since then I'm still logged in whenever I return to the site using the same computer!
sdsearch is offline  
Old Aug 24, 19, 1:17 pm
  #6  
 
Join Date: Aug 2005
Posts: 45
Apparently, there is a known problem with the login process that is impacting many members. With the change to the new site only some of my reservations were visible on the web (yet were complete on my iPhone and iPad apps). I sent an email on Aug 12th inquiring and only received a response today (12 days later) that

Sometimes not all of the reservations will pull thru on the web site. But there should be a link that says can't find your reservation? click on that and put in the information it asks of you, I believe it is the name on the reservation and the confirmation number, then it should pull up for you to look at.

Of course, this doesn't address my concern. I wanted to know why my existing reservations were displaying correctly on iOS and not on web.

When I tried checking today I couldn't even log in (though I could a few days ago). I then tried resetting my password but it refused to accept the new password (several times). After speaking with the correct department (about 40 minutes later, after they called me back) immediately the rep asked if I was on Mac since apparently it's a known problem. I switched to Windows to reset the password, and even that doesn't work with the same error. He also told me that some were able to access without issues and then a day later couldn't get in at all. He suggested creating a new account (and I believe he would then transfer all my reservations to it), but I had no faith in that resolution and didn't want to spend any more time. After an hour trying to fix this issue nothing was done other than being upset.

Several of my reservations weren't displaying on the web site. Now I can't even log in.

I was told that they hope to fix this issue in a week.

Several failures with this incident are apparent:

1. This is a known problem but their front line reservation staff don't know about it.

2. This is a known problem but not mentioned on the website.

3. This is not a new issue yet they obviously aren't prioritizing the fix. No announcements (that I can find), no warnings, staff not informed. An additional week to fix? Absurd.

Radisson again does it's best to lower the bar in the hospitality industry.

Which incompetent IT group did they hire for the new site?
I need to have my sales staff target their customers.
ken555 is offline  
Old Aug 25, 19, 10:18 pm
  #7  
 
Join Date: Jan 2017
Posts: 135
it is the worst website of any hotel program. I have been doing password resets. Had to call and able to log in then a day later won't recognize the id and pass, again have to call to reset. terrible
Sherab Sherab is offline  
Old Aug 27, 19, 8:48 am
  #8  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 1,013
I've had only a problem once when booking a redemption 3 weeks ago, website said no, called in to get fixed. Made 5 bookings, 4 cash 1 redemption in the last 3 days and all worked online first time without issue.

iOS app doesn't like me and says the password needs to be updated to be more secure but my password meets the standard required

One good thing is the rewards number is not editable anymore so my browser doesn't try to substitute my credit card number
ROKNA is offline  
Old Aug 27, 19, 10:52 am
  #9  
 
Join Date: Apr 2005
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Posts: 642
Having same issues. Is there a phone number i can call? Last night i called reservations but they said they didnt have a phone number for me to call it.
retirementdreams is offline  
Old May 23, 20, 6:04 pm
  #10  
 
Join Date: Mar 2003
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i haven't been able to login to this site for 2 years, my wife either.
impossible
frank_10b is offline  
Old May 25, 20, 1:34 pm
  #11  
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Originally Posted by frank_10b View Post
i haven't been able to login to this site for 2 years, my wife either.
impossible
Huh? "This site" (Radisson Rewards) hasn't existed for 2 years. It used to be the Club Carlson site until mid-2019. They created a totally new site for Radisson Rewards about a year ago. So 2 years ago it was a totally different site.

So are you saying you've not been able to log in either at the old Club Carlson site or the new Radisson Rewards site for 2 years?
sdsearch is offline  
Old Jun 4, 20, 11:41 am
  #12  
 
Join Date: Jan 2008
Location: Wash, DC
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Posts: 161
Without a doubt the worst hotel website experience of any chain. For days I have been trying to book a room with points, only to be met with some notification of a server error on the last step.
DudeE is offline  

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