Apparently, there is a known problem with the login process that is impacting many members. With the change to the new site only some of my reservations were visible on the web (yet were complete on my iPhone and iPad apps). I sent an email on Aug 12th inquiring and only received a response today (12 days later) that
Sometimes not all of the reservations will pull thru on the web site. But there should be a link that says can't find your reservation? click on that and put in the information it asks of you, I believe it is the name on the reservation and the confirmation number, then it should pull up for you to look at.
Of course, this doesn't address my concern. I wanted to know why my existing reservations were displaying correctly on iOS and not on web.
When I tried checking today I couldn't even log in (though I could a few days ago). I then tried resetting my password but it refused to accept the new password (several times). After speaking with the correct department (about 40 minutes later, after they called me back) immediately the rep asked if I was on Mac since apparently it's a known problem. I switched to Windows to reset the password, and even that doesn't work with the same error. He also told me that some were able to access without issues and then a day later couldn't get in at all. He suggested creating a new account (and I believe he would then transfer all my reservations to it), but I had no faith in that resolution and didn't want to spend any more time. After an hour trying to fix this issue nothing was done other than being upset.
Several of my reservations weren't displaying on the web site. Now I can't even log in.
I was told that they hope to fix this issue in a week.
Several failures with this incident are apparent:
1. This is a known problem but their front line reservation staff don't know about it.
2. This is a known problem but not mentioned on the website.
3. This is not a new issue yet they obviously aren't prioritizing the fix. No announcements (that I can find), no warnings, staff not informed. An additional week to fix? Absurd.
Radisson again does it's best to lower the bar in the hospitality industry.
Which incompetent IT group did they hire for the new site? I need to have my sales staff target their customers.