Call from LX re EZE fare
Oct 24, 2002, 7:11 am
#1
Original Poster
Join Date: Sep 2000
Location: Edinburgh, Scotland
Posts: 1,213
Call from LX re EZE fare
I have just had a call from the LX London Office telling me that my LHR-ZRH-EZE fare was a mistake but that they would honour it.
Strange I'm getting this now as I have had the e ticket for weeks.
They did say however that no changes would be permnitted to the booking and that if I didn't fly the first LHR-ZRH segment I'd have to pay the real price.
Stephen
Strange I'm getting this now as I have had the e ticket for weeks.
They did say however that no changes would be permnitted to the booking and that if I didn't fly the first LHR-ZRH segment I'd have to pay the real price.
Stephen
Oct 24, 2002, 7:24 am
#2
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
Well, I guess that gives us a precedent. We should be safe as far as the original booking is concerned. As to changes: some FTers have made successful attempts to make changes, other had no success. It looks like it depends on the office you call...
Oct 24, 2002, 7:29 am
#3
Original Poster
Join Date: Sep 2000
Location: Edinburgh, Scotland
Posts: 1,213
It's funny taht I never asked to change (and don't intend to). They took it upon themselves to call me and tell me I couldn't change.
Stephen
Stephen
Oct 24, 2002, 8:22 am
#5
Join Date: Aug 2001
Location: Belgium
Programs: QR platinum
Posts: 645
also received a call from swiss, swiss office
only to say that i could not change ticket, which i was not intending to do anyway
only to say that i could not change ticket, which i was not intending to do anyway
Oct 24, 2002, 8:38 am
#6
Join Date: Oct 2002
Location: CH
Posts: 5
As I said in a previous thread, I really can't travel on the dates I booked. Can Swiss really get away with this? When I booked, it was a C without restrictions. Nothing on my e-ticket either. I appreciate that this is rather cheap and that Swiss have been kind enough honouring without much whining, though this does put me in a rather bad position. Any ideas?
Oct 24, 2002, 8:58 am
#7
Join Date: Jul 2001
Posts: 675
Welcome to the board Expo.02
I think that as explained before, because of the price they wont let you change the tket.
What you can do is transfer the tket to someone else but this soulution wont be possible either I think. So the only way is to take the flight or lose the tket.
When are flying to EZE anaway?
kooks.
I think that as explained before, because of the price they wont let you change the tket.
What you can do is transfer the tket to someone else but this soulution wont be possible either I think. So the only way is to take the flight or lose the tket.
When are flying to EZE anaway?
kooks.
Oct 24, 2002, 9:51 am
#8
Join Date: Oct 2002
Location: CH
Posts: 5
kooks, flying on 04/2003 for about one week. I really doubt name changes are allowed.
I am just questioning if I have to accept this. It is almost like downgrading the ticket to Y or saying no FF miles can be earned. I wouldn't accept either or those so why should I accept this? I booked and accepted a C ticket without restrictions, nothing else! It seemed this was accepted by both parties, me paying and them issuing the e-ticket. Isn't it a bit late (20 days) to start restricting it?
I am just questioning if I have to accept this. It is almost like downgrading the ticket to Y or saying no FF miles can be earned. I wouldn't accept either or those so why should I accept this? I booked and accepted a C ticket without restrictions, nothing else! It seemed this was accepted by both parties, me paying and them issuing the e-ticket. Isn't it a bit late (20 days) to start restricting it?
Oct 24, 2002, 10:09 am
#9
Join Date: Jul 2001
Posts: 675
Expo.02,
I understand what you mean. But on a tket like this, paying less than 1000 CHF for a C-class tket to EZE is a very good price and you should stick to it if it s possible.
The other thing you could try is to call off Swisstimes hours, your call would be transfer to Australia or South Africa for example during the night and you could ask the rep to change it. Maybe you get lucky http://www.flyertalk.com/forum/wink.gif.
For this price, I think around 35'000 miles is quite a deal (including the 25'000 club miles) http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/wink.gif.
kooks
[This message has been edited by kooks (edited 10-24-2002).]
I understand what you mean. But on a tket like this, paying less than 1000 CHF for a C-class tket to EZE is a very good price and you should stick to it if it s possible.
The other thing you could try is to call off Swisstimes hours, your call would be transfer to Australia or South Africa for example during the night and you could ask the rep to change it. Maybe you get lucky http://www.flyertalk.com/forum/wink.gif.
For this price, I think around 35'000 miles is quite a deal (including the 25'000 club miles) http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/wink.gif.
kooks
[This message has been edited by kooks (edited 10-24-2002).]
Oct 24, 2002, 10:32 am
#10
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
They must have started a major offensive today, I got a call from SWISS, too today, telling me I can't change anything and that I have to fly all segments.
Legally speaking, a contract that has been concluded under Swiss law can be rescinded by one party if it committed a so-called "Erklärungsirrtum", which means that the party said something which it didn't mean and the other party knew or should have known about the mistake. The main example in law books is a juwelery business who writes $100 on a price tag for a diamond ring instead of $1000. If it was obvious for the customer to see that $100 must be a mistake, the juwelery store can rescind the contract. Similar situation here.
SWISS chose a middle solution: instead of not honoring the tickets, pissing off some of its better customers and getting lots of bad publicity, it honors the tickets but won't let you change them. Looks fair to me.
Legally speaking, a contract that has been concluded under Swiss law can be rescinded by one party if it committed a so-called "Erklärungsirrtum", which means that the party said something which it didn't mean and the other party knew or should have known about the mistake. The main example in law books is a juwelery business who writes $100 on a price tag for a diamond ring instead of $1000. If it was obvious for the customer to see that $100 must be a mistake, the juwelery store can rescind the contract. Similar situation here.
SWISS chose a middle solution: instead of not honoring the tickets, pissing off some of its better customers and getting lots of bad publicity, it honors the tickets but won't let you change them. Looks fair to me.
Oct 24, 2002, 10:41 am
#11
Original Member
Join Date: May 1998
Location: CH-3823 Wengen Switzerland
Programs: miles&more, MileagePlus
Posts: 27,041
that's (what huegli just explained above) is what I learned at the St.Gallen university.
I don't think you have successfull legal arguments before a swiss court.
Plese don't shoot the messangers.
I don't think you have successfull legal arguments before a swiss court.
Plese don't shoot the messangers.
Oct 24, 2002, 11:00 am
#13
Join Date: Feb 2000
Location: AA-Plat 7 Mil, UA-Plat 2 Mil, BA - Silv., KLM/AF- Plat, Bonvoy-Plat.
Posts: 821
I just got a call today regarding my upcoming trip in Dec. No mention about the other trips I have booked in Nov., Jan., and Feb. though.
Oct 24, 2002, 12:40 pm
#14
Join Date: May 2002
Posts: 404
Expo.02, please let us know if you succeeded in changing the ticket (as kooks said, try several LX offices). If not, maybe a name change would be possible. I'd be interested. Unfortunately I was offline exactly that day when the opportunity was posted here. Please add an email address to your profile so that you can be contacted. Thanks and good luck.
Oct 24, 2002, 12:52 pm
#15
Join Date: Jul 2001
Posts: 675
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Expo.02:
kooks, flying on 04/2003 for about one week. I really doubt name changes are allowed.
</font>
kooks, flying on 04/2003 for about one week. I really doubt name changes are allowed.
</font>
kooks.