Recently, I took what was an unusually long flight for me (Hong Kong - London) on Singapore Airlines. A few months earlier, I had registered with Qualiflyer. I checked with the information they had given me on registration, which stated that SQ was included in the scheme, and so I mailed my boarding pass off to them so that the miles could be credited to me.

At the end of the year, I received my Qualiflyer statement, and was disappointed to find that no credit had been given because SQ was no longer a Qualiflyer partner. Although their conditions clearly state that boarding passes can never be returned, I really feel that since they were unable to credit mine, and had not done anything about advising me of the change in the period since I had joined their scheme, they should at least have returned my boarding pass at the time so that I could have used it in a different FF program.

So, do I have any redress? Any suggestions from anyone please? Or should I just advise you all to do all your travel on Star Alliance instead?

Regards,

David_R at hotmail dot com
(my e-mail is anti-spam: make the obvious changes if you wish to reply personally)

If you do not want to give away your original boarding pass (I never do), just send them a copy. They have accepted it every time I did so.