AA misconnect to QR
May 30, 2023, 2:50 pm
#31
Original Poster
Join Date: Jan 2023
Posts: 35
So basically AA said that their responsibility was to get me to ORD and they would have prior to 11:59p (or they would have to pay for hotel and incidentals apparently) had I not left the plane (which was changed two times! They said that they have no way (??) to see what I did on my QR flight so it is not something they would even be able to access. BUT I know they could have done something and they would have years ago - not anymore. Moral is get 1 booking and buy insurance!
May 30, 2023, 2:54 pm
#32
Original Poster
Join Date: Jan 2023
Posts: 35
The complete fare rules are notoriously difficult to find after the purchase is complete. I don't recall seeing a complete copy being sent with the e-ticket receipt from QR. You'll probably have to go through the call centre anyway, so you might want to think about exactly what you want before calling.
Given the steep no-show fee (and the potential for a change fee on top of that), consider refunding the ticket and find another option to get to BKK. If you want to salvage your ticket by changing it, you'd be captive to QR's pricing.
Given the steep no-show fee (and the potential for a change fee on top of that), consider refunding the ticket and find another option to get to BKK. If you want to salvage your ticket by changing it, you'd be captive to QR's pricing.
So N1Rotate's message said that the rules are the HIGHER of no show or change fee. No show is $4000 and change fee is $2700. So for my $9k ticket I will get back $5000 if I understand this correctly. Still working to figure this out and if I cannot in a day or two, perhaps this is the option I will take.
And N1 also suggested going to MMB, but I do not get an option to change/cancel etc. I know I had seen this on the QR MMB a month ago when I tried it to see what would happen. Just don't see it anymore.
May 30, 2023, 3:04 pm
#33
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,586
The only experience I had was a AA to HKG flight and a CX award on Avios. That was at least 5 years ago and AA got CX to open up inventory on a later flight and the return (to HKG) stayed intact. All my other flights were connections to some sort of partner award which were one ways. I assume they would work with the OW partner to preserve the return but have no actual experience. There are some threads on that policy in the AA forum where you might find out more.
A few years ago, AA's published protection policy changed: it is now silent as to whether tickets on separate PNRs are protected. (It doesn't say yes, and it doesn't say no.) One poster with good information about AA's inner workings posted that the silence in the new published policy did not reflect any change in the actual protection policy. But several posters have since reported that AA did not re-accommodate them when they missed their second flight booked in a separate PNR.
May 30, 2023, 3:16 pm
#34
Original Poster
Join Date: Jan 2023
Posts: 35
Five years ago, AA policy was to protect against AA/oneworld tickets on separate PNRs. Protection meant "taking over" the other carrier's ticket, and rebooking the distressed passenger, so it makes sense that the return flight would be undisturbed.
A few years ago, AA's published protection policy changed: it is now silent as to whether tickets on separate PNRs are protected. (It doesn't say yes, and it doesn't say no.) One poster with good information about AA's inner workings posted that the silence in the new published policy did not reflect any change in the actual protection policy. But several posters have since reported that AA did not re-accommodate them when they missed their second flight booked in a separate PNR.
A few years ago, AA's published protection policy changed: it is now silent as to whether tickets on separate PNRs are protected. (It doesn't say yes, and it doesn't say no.) One poster with good information about AA's inner workings posted that the silence in the new published policy did not reflect any change in the actual protection policy. But several posters have since reported that AA did not re-accommodate them when they missed their second flight booked in a separate PNR.
Jun 2, 2023, 7:16 am
#35
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,291
Sorry to hear, definitely it was not a good travel day for you.
If it happens again in the future:
1) I would look at other departure cities like SFO, LAX, DFW, or SFO and see if QR (if you want to fly on QR) had any availabilities on those flights, even the next day. That way you only miss one day at your final destination, and all is not lost
2) Once confirmed, book which ever airline in any class that can get you to your connecting QR flight.
3) If number one fails, then book new ticket west bound over the Pacific vs east bound, to get to BKK on time. in order to minimize loss of Thailand bookings, and use QR credit for future travel.
If it happens again in the future:
1) I would look at other departure cities like SFO, LAX, DFW, or SFO and see if QR (if you want to fly on QR) had any availabilities on those flights, even the next day. That way you only miss one day at your final destination, and all is not lost
2) Once confirmed, book which ever airline in any class that can get you to your connecting QR flight.
3) If number one fails, then book new ticket west bound over the Pacific vs east bound, to get to BKK on time. in order to minimize loss of Thailand bookings, and use QR credit for future travel.
Jun 2, 2023, 8:34 am
#36
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
commodities Did you finally get to BKK?
I was contemplating a similar 2-PNR for this summer but was too anxious. I ultimately found a different route that requires a two hour drive to airport, but I won’t be so stressed. I appreciated your story as it reminds me these crises do happen.
I was contemplating a similar 2-PNR for this summer but was too anxious. I ultimately found a different route that requires a two hour drive to airport, but I won’t be so stressed. I appreciated your story as it reminds me these crises do happen.
Aug 22, 2023, 9:29 pm
#37
Join Date: May 2013
Posts: 145
Five years ago, AA policy was to protect against AA/oneworld tickets on separate PNRs. Protection meant "taking over" the other carrier's ticket, and rebooking the distressed passenger, so it makes sense that the return flight would be undisturbed.
A few years ago, AA's published protection policy changed: it is now silent as to whether tickets on separate PNRs are protected. (It doesn't say yes, and it doesn't say no.) One poster with good information about AA's inner workings posted that the silence in the new published policy did not reflect any change in the actual protection policy. But several posters have since reported that AA did not re-accommodate them when they missed their second flight booked in a separate PNR.
A few years ago, AA's published protection policy changed: it is now silent as to whether tickets on separate PNRs are protected. (It doesn't say yes, and it doesn't say no.) One poster with good information about AA's inner workings posted that the silence in the new published policy did not reflect any change in the actual protection policy. But several posters have since reported that AA did not re-accommodate them when they missed their second flight booked in a separate PNR.
AA notified me of CLE-PHL delay 3 hours before departure, so I didn't check-in. capitalone said QR will handle reaccommodation. QR offered to book me for the same itinerary next day. they said there was nothing else available for that day.
if i'd asked AA, would they have been able to book me into a quicker alternative route, like CLE-JFK on AA and JFK-BKK on QR (both of which were available for cash purchase), since the missed flight was their fault after all?
can i expect any compensation from QR or AA for the significant delay?
Aug 22, 2023, 10:30 pm
#38
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,586
what's AA protection policy for tickets on same PNR? i booked CLE-BKK through capitalonetravel with CLE-PHL on AA, 2 hr layover, then QR to DOH and BKK.
AA notified me of CLE-PHL delay 3 hours before departure, so I didn't check-in. capitalone said QR will handle reaccommodation. QR offered to book me for the same itinerary next day. they said there was nothing else available for that day.
if i'd asked AA, would they have been able to book me into a quicker alternative route, like CLE-JFK on AA and JFK-BKK on QR (both of which were available for cash purchase), since the missed flight was their fault after all?
can i expect any compensation from QR or AA for the significant delay?
AA notified me of CLE-PHL delay 3 hours before departure, so I didn't check-in. capitalone said QR will handle reaccommodation. QR offered to book me for the same itinerary next day. they said there was nothing else available for that day.
if i'd asked AA, would they have been able to book me into a quicker alternative route, like CLE-JFK on AA and JFK-BKK on QR (both of which were available for cash purchase), since the missed flight was their fault after all?
can i expect any compensation from QR or AA for the significant delay?
You are not due any compensation, but AA might opt to give you some miles as a customer-service gesture for your inconvenience.
Aug 23, 2023, 9:36 am
#40
Join Date: May 2013
Posts: 145
Aug 23, 2023, 9:49 am
#41
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993