Removing one person from ticket
Dec 28, 2021, 3:35 pm
#1
Original Poster
Join Date: Jan 2019
Programs: Skywards Gold
Posts: 239
Removing one person from ticket
I bought a ticket for myself and my nephew to fly from Zanzibar to the UK. The flight was 17 December.
Unfortunately my nephew tested positive for Covid in November and didn't travel.
We were both on one ticket so prior to the flight I went into Qatar Airways office in Dar Es Salam and asked the agent to remove my nephew from the ticket. She did this and said the credit would be available to use at a later date.
In a rush, I forgot to ask how we access the credit. I have looked under our Privilege accounts but nothing there.
Anyone know where the credit should appear?
Thanks.
Unfortunately my nephew tested positive for Covid in November and didn't travel.
We were both on one ticket so prior to the flight I went into Qatar Airways office in Dar Es Salam and asked the agent to remove my nephew from the ticket. She did this and said the credit would be available to use at a later date.
In a rush, I forgot to ask how we access the credit. I have looked under our Privilege accounts but nothing there.
Anyone know where the credit should appear?
Thanks.
Dec 29, 2021, 3:22 am
#2
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,519
I bought a ticket for myself and my nephew to fly from Zanzibar to the UK. The flight was 17 December.
Unfortunately my nephew tested positive for Covid in November and didn't travel.
We were both on one ticket so prior to the flight I went into Qatar Airways office in Dar Es Salam and asked the agent to remove my nephew from the ticket. She did this and said the credit would be available to use at a later date.
In a rush, I forgot to ask how we access the credit. I have looked under our Privilege accounts but nothing there.
Anyone know where the credit should appear?
Thanks.
Unfortunately my nephew tested positive for Covid in November and didn't travel.
We were both on one ticket so prior to the flight I went into Qatar Airways office in Dar Es Salam and asked the agent to remove my nephew from the ticket. She did this and said the credit would be available to use at a later date.
In a rush, I forgot to ask how we access the credit. I have looked under our Privilege accounts but nothing there.
Anyone know where the credit should appear?
Thanks.
Jan 16, 2022, 2:55 pm
#4
Original Poster
Join Date: Jan 2019
Programs: Skywards Gold
Posts: 239
It's now a month since I cancelled part of the ticket and I haven't received anything from Qatar.
I would like to book another ticket but really need the refund voucher before I book.
Any advice? Thanks.
I would like to book another ticket but really need the refund voucher before I book.
Any advice? Thanks.
Jan 17, 2022, 12:23 am
#5
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,519
Call in and ask whether the voucher has been issued yet. There's a possibility that they didn't send the email/send it correctly.
Oct 13, 2022, 12:45 pm
#6
Original Poster
Join Date: Jan 2019
Programs: Skywards Gold
Posts: 239
I bought a ticket for myself and my nephew to fly from Zanzibar to the UK. The flight was 17 December.
Unfortunately my nephew tested positive for Covid in November and didn't travel.
We were both on one ticket so prior to the flight I went into Qatar Airways office in Dar Es Salam and asked the agent to remove my nephew from the ticket. She did this and said the credit would be available to use at a later date.
In a rush, I forgot to ask how we access the credit. I have looked under our Privilege accounts but nothing there.
Anyone know where the credit should appear?
Thanks.
Unfortunately my nephew tested positive for Covid in November and didn't travel.
We were both on one ticket so prior to the flight I went into Qatar Airways office in Dar Es Salam and asked the agent to remove my nephew from the ticket. She did this and said the credit would be available to use at a later date.
In a rush, I forgot to ask how we access the credit. I have looked under our Privilege accounts but nothing there.
Anyone know where the credit should appear?
Thanks.
Someone from "Customer Care" contacted me months ago and asked to send a copy of the passport.
Then later they suggested I contact the Reservations or Ticketing Team in my city. I did and they cannot locate the Booking Reference or Ticket Number.
I emailed twice Qatar Airways in Dar As Salaam where I cancelled the ticket and no surprise, my emails have gone unanswered.
Should I proceed with a case in the UK small claims court? The amount I need refunded is USD$615.10.
Many thanks for any advice or suggestions.