"Qatar Airways" Charged me twice for the same ticket
Nov 2, 2021, 2:14 pm
#1
Original Poster
Join Date: Nov 2021
Posts: 1
"Qatar Airways" Charged me twice for the same ticket
24 September, I’ve purchased a ticket from Japan to Dhaka. My credit card was charged twice for the same ticket.
I have searched for email or live-chat options to get help. Such kind of customer service (email, live chat) is like non-existed. Then I knocked them to their verified Facebook page. They asked for some info and I provided them accordingly within 15mins. But, I am still waiting for the reply!!
Did anyone have faced the same problem ever? How did you solve it?
I have searched for email or live-chat options to get help. Such kind of customer service (email, live chat) is like non-existed. Then I knocked them to their verified Facebook page. They asked for some info and I provided them accordingly within 15mins. But, I am still waiting for the reply!!
Did anyone have faced the same problem ever? How did you solve it?
Nov 4, 2021, 1:51 am
#3
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
Would still be worth giving Qatar another chance to resolve this. Try emailing [email protected] and keep to the detail of what has apparently happened brief and without any emotion.
Enclose a copy of your e-ticket and some evidence from your bank etc of how you have been double charged. Make sure that the person receiving the email can understand what has happened and what needs to be resolved. State that you are going to give them 14 days to resolve this before you go to your bank for redress.
It's not unheard of for transactions to be repeated, and it's not just airlines although their poor IT systems can contribute to such issues.
Good luck and please report back how you get on.
Enclose a copy of your e-ticket and some evidence from your bank etc of how you have been double charged. Make sure that the person receiving the email can understand what has happened and what needs to be resolved. State that you are going to give them 14 days to resolve this before you go to your bank for redress.
It's not unheard of for transactions to be repeated, and it's not just airlines although their poor IT systems can contribute to such issues.
Good luck and please report back how you get on.
