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Old Aug 4, 2021, 2:51 pm
  #1  
Original Poster
 
Join Date: Nov 2014
Posts: 39
Qatar phone numbers disconnected
I've been calling Qatar Airways number the past week with hold over an hour each time. No one ever answers the call. Today all four numbers listed appear to have been disconnected.
1 (877) 777-2827 (call can not complete due to network error)
+1 312 392 3679
I tried the privilege club number but its the same.
800 988 6128
+1 3123923680
Anyone else able to reach Qatar customer service?
windonwaters is offline  
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Old Aug 4, 2021, 3:45 pm
  #2  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,995
Platinum line down?

Have been issues for weeks if not months....
Schwann is offline  
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Old Aug 4, 2021, 3:49 pm
  #3  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
Originally Posted by windonwaters
I've been calling Qatar Airways number the past week with hold over an hour each time. No one ever answers the call. Today all four numbers listed appear to have been disconnected.
1 (877) 777-2827 (call can not complete due to network error)
+1 312 392 3679
I tried the privilege club number but its the same.
800 988 6128
+1 3123923680
Anyone else able to reach Qatar customer service?
if you need to speak to someone, try calling a different country number you are not limited to calling the US. Doha is typically relatively expensive to call internationally, but will get answered. Countries with a relaxed telecoms regime and are hence usually lower cost to call include Hong Kong, Australia, Singapore, or maybe Japan. I don't suggest calling the UK cos getting an answer on that number is next to impossible from my experience.
plunet is offline  
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Old Aug 5, 2021, 6:07 am
  #4  
 
Join Date: Nov 2017
Location: Moscow
Programs: PC QR
Posts: 27
Has Qatar gone underground or is it going bankrupt?
Originally Posted by plunet
if you need to speak to someone, try calling a different country number you are not limited to calling the US.

As I could see, they do not have a single valid phone number from their contact list in different countries, including Qatar. Is this a global glitch or what?
boyruss is offline  
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Old Aug 5, 2021, 6:38 am
  #5  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by boyruss
As I could see, they do not have a single valid phone number from their contact list in different countries, including Qatar. Is this a global glitch or what?
It's probably your device or connection.
realgaga is offline  
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Old Aug 5, 2021, 6:59 am
  #6  
 
Join Date: Nov 2017
Location: Moscow
Programs: PC QR
Posts: 27
Originally Posted by realgaga
It's probably your device or connection.
"Subscriber is temporarily unavailable"

Many Russian clients on the Russian forum complain about the inability to contact any QR office. I checked personally - they are right.
boyruss is offline  
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Old Aug 5, 2021, 7:04 am
  #7  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by boyruss
"Subscriber is temporarily unavailable"

Many Russian clients on the Russian forum complain about the inability to contact any QR office. I checked personally - they are right.
Can you provide a screenshot? Qatarairways.com works perfectly fine.
realgaga is offline  
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Old Aug 5, 2021, 7:10 am
  #8  
 
Join Date: Nov 2017
Location: Moscow
Programs: PC QR
Posts: 27
Originally Posted by realgaga
Can you provide a screenshot? Qatarairways.com works perfectly fine.
Please explain how can I take a screenshot of a voice message?!
boyruss is offline  
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Old Aug 5, 2021, 7:11 am
  #9  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by boyruss
Please explain how can I take a screenshot of a voice message?!
I thought you were talking about the website. The call centres are working as usual and I know this because I made a call to them today.
realgaga is offline  
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Old Aug 5, 2021, 7:13 am
  #10  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,995
I can vouch for the above. Many of the contact lines have been either not connecting or throwing up errors for a while now.

Or if they do connect the hold is very long. Hence prefer to book via Amex because of the generallly bad "QR direct" contact centre experience.
Schwann is offline  
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Old Aug 7, 2021, 3:57 pm
  #11  
 
Join Date: May 2020
Programs: Qatar Plat OW*E, HH Diamond, Hyatt Exp, Marriott Titanium
Posts: 274
Just call the Qatar international number. It's 24/7.
GratefulSmile is offline  
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Old Aug 10, 2021, 4:08 am
  #12  
 
Join Date: Nov 2017
Location: Moscow
Programs: PC QR
Posts: 27
Originally Posted by GratefulSmile
Just call the Qatar international number. It's 24/7.
I did just that, I displayed the result above.
It turns out that the support phone number has changed in Moscow, I accidentally found out about this in their telegram channel (+74951083498). Even the representative of the airline at the airport does not know about this yet.
boyruss is offline  
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Old Aug 10, 2021, 9:06 am
  #13  
lmk
 
Join Date: Jul 2003
Location: RSW & HDS (Naples, Florida & Hoedspruit, South Africa); frequently flying via JNB, EWR, IAD, ORD
Programs: UA Platinum, Star Alliance Gold, Hilton Silver, AA
Posts: 396
I have been trying unsuccessfully for a week now to reach anyone by phone at Qatar Airways in Johannesburg or anywhere in South Africa. Numbers that previous worked were 011-390-2196 and 021-831-1039. Now these calls either fail, ring continuously with no answer, or I get a recorded error message saying please dial again. Does anyone have a good working number for Qatar Airways in South Africa?
lmk is offline  
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Old Aug 10, 2021, 9:18 am
  #14  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by lmk
I have been trying unsuccessfully for a week now to reach anyone by phone at Qatar Airways in Johannesburg or anywhere in South Africa. Numbers that previous worked were 011-390-2196 and 021-831-1039. Now these calls either fail, ring continuously with no answer, or I get a recorded error message saying please dial again. Does anyone have a good working number for Qatar Airways in South Africa?
Try these: +27 218311040, +2711 267 7700, +2711 267 7700, +272 18311040.
realgaga is offline  
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Old Aug 10, 2021, 11:22 am
  #15  
 
Join Date: Aug 2021
Posts: 11
Got ahold of the Chicago office this morning and was asking about transit PCR Tests (if required). Was told they don't answer any COVID related questions on the phone.
TonyP91 is offline  
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