Missing Refund From Canceled Flight. Caught Between AMEX and QA
Jul 10, 2021, 8:18 pm
#1
Original Poster
Join Date: Sep 2017
Posts: 72
Missing Refund From Canceled Flight. Caught Between AMEX and QA
Hello. Had a flight canceled back in September 2020. Two tickets for a QSuite in the amount of $7000. Asked for a refund. Took a few weeks but received confirmation that the refund was on the way. The credit never appear on my Amex statement. I spoke to several Qatar support staff who assured that the refund was on its way and there were just delays, After 60 days I called Amex to dispute my charge as the refund never appeared.
Amex asked for proof the flight was canceled, asked for my e-mails wth QA customer service etc. Provided all materials and Amex denied the charge back. Interestingly enough, I then get notice of a voucher from Qatar (weird). Fine, I'll take it. Today I went to use the voucher and learned that the voucher was canceled because my card was refunded. Double checked with Amex and they show no record of that.
So now, I have no refund and no voucher. Anyone have any idea what to do here? Any help or insight would be greatly appreciated. Thank you !!!
Amex asked for proof the flight was canceled, asked for my e-mails wth QA customer service etc. Provided all materials and Amex denied the charge back. Interestingly enough, I then get notice of a voucher from Qatar (weird). Fine, I'll take it. Today I went to use the voucher and learned that the voucher was canceled because my card was refunded. Double checked with Amex and they show no record of that.
So now, I have no refund and no voucher. Anyone have any idea what to do here? Any help or insight would be greatly appreciated. Thank you !!!
Jul 10, 2021, 8:50 pm
#2
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Hello. Had a flight canceled back in September 2020. Two tickets for a QSuite in the amount of $7000. Asked for a refund. Took a few weeks but received confirmation that the refund was on the way. The credit never appear on my Amex statement. I spoke to several Qatar support staff who assured that the refund was on its way and there were just delays, After 60 days I called Amex to dispute my charge as the refund never appeared.
Amex asked for proof the flight was canceled, asked for my e-mails wth QA customer service etc. Provided all materials and Amex denied the charge back. Interestingly enough, I then get notice of a voucher from Qatar (weird). Fine, I'll take it. Today I went to use the voucher and learned that the voucher was canceled because my card was refunded. Double checked with Amex and they show no record of that.
So now, I have no refund and no voucher. Anyone have any idea what to do here? Any help or insight would be greatly appreciated. Thank you !!!
Amex asked for proof the flight was canceled, asked for my e-mails wth QA customer service etc. Provided all materials and Amex denied the charge back. Interestingly enough, I then get notice of a voucher from Qatar (weird). Fine, I'll take it. Today I went to use the voucher and learned that the voucher was canceled because my card was refunded. Double checked with Amex and they show no record of that.
So now, I have no refund and no voucher. Anyone have any idea what to do here? Any help or insight would be greatly appreciated. Thank you !!!
Jul 11, 2021, 3:57 am
#3
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
Depending on the country of issue of your Amex card and the consumer protection you might have in local law, calling Amex and saying the goods purchased were not delivered and you want a refund would usually work.