QR becoming more difficult with seat selection?
#46
Join Date: Nov 2003
Location: VA
Programs: AA EXP, DL Gold, Hilton Lifetime Diamond, Wyndham Diamond, Marriott Platinum
Posts: 293
I just purchased a QR biz ticket (cheapest biz class) and entered my AS number. My husband and I both have top tier status on AS. This should allow us to pick seats for free. However, the site wants to charge me $140 per seat. Neither RJ or Malaysian Airlines pull up the QR PNR. What is my next step?
#47
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
#48
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
I just spent half an hour on the phone with a Qatar agent. He went to the escalation team. They told him that being able to get a seat assignment for free was a matter of the fare and not OneWorld status. The fare does not permit free seat assignments. I was given an email address to which I can write to challenge this. [email protected]
#49
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Knowing QR will block middle seats for pairs, I contacted their Twitter support to give them our PNRs and see if they could book the seats, however they replied back that all the middle seats are occupied and they could only assign us window seats. I figured we were out of luck, but out of curiosity tried creating a dummy booking for those flights to see if I could get to the seat selection, and sure enough, I could view the seat map and it confirmed that there are multiple rows of middle seats available on each flight.
The middle quads are reserved for parties over 3 people. If you are traveling with 3 or more people in the same reservation, you should be able to reserve them.
If not, you could ask QR but most likely you would get a negative answer unless you are a QRPC Gold or Platinum member.
If not, you could ask QR but most likely you would get a negative answer unless you are a QRPC Gold or Platinum member.
I currently have a similar issue with an AA-issued award ticket on QR. The Malaysia site worked well for the QR-operated flights and those seats show as confirmed on the QR site, however there is now a mismatch for the final AA-operated domestic sector. The AA app shows I have selected seats on that final segment where QR does not.
Can anyone speak from similar experience - will I have problems checking in with QR and receiving a boarding pass with the correct seats for that final AA leg?
Can anyone speak from similar experience - will I have problems checking in with QR and receiving a boarding pass with the correct seats for that final AA leg?
I just spent half an hour on the phone with a Qatar agent. He went to the escalation team. They told him that being able to get a seat assignment for free was a matter of the fare and not OneWorld status. The fare does not permit free seat assignments. I was given an email address to which I can write to challenge this. [email protected]
Last edited by anabolism; Sep 30, 2021 at 12:28 pm
#50
Join Date: May 2020
Location: LHR
Programs: OWE, *G
Posts: 219
Having booked two tickets through BA.co.uk with QR operating (BA Codeshare) all flights in the itinerary, neither BA nor QR can help me select seats as an R-class ticketed Oneworld Emerald. Could not do it online on either airline’s website. On both phone and WhatsApp they insisted that seats can only be selected 48h before the flights and the phone agent claimed seat selection was paid only - despite being OWE... So ended up emailing, but no reply at all for a week. Have managed to select seats (albeit no middle seats on QSuites) for 3 of the 4 flights through RJ. Deeply unimpressed with QRs response.
#51
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Having booked two tickets through BA.co.uk with QR operating (BA Codeshare) all flights in the itinerary, neither BA nor QR can help me select seats as an R-class ticketed Oneworld Emerald. Could not do it online on either airline’s website. On both phone and WhatsApp they insisted that seats can only be selected 48h before the flights and the phone agent claimed seat selection was paid only - despite being OWE... So ended up emailing, but no reply at all for a week. Have managed to select seats (albeit no middle seats on QSuites) for 3 of the 4 flights through RJ. Deeply unimpressed with QRs response.
#52
Join Date: May 2020
Location: LHR
Programs: OWE, *G
Posts: 219
In my experience, QR-operated codeshares are very difficult to get seats assigned. I have had success calling, but it has taken me multiple tries. I've had QR agents tell me they can't assign seats because the flight is sold as a codeshare, but other agents can do it. As I mentioned above, there are reports of the ticketing airline being able to assign blocked center seats. That's never been my experience, but others have reported success.
#53
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I've had success calling QR for this, but it has taken multiple tries.
#55
Join Date: Jul 2016
Location: DC
Programs: AA PPRO, HH Diamond, National EE
Posts: 603
I got them to assign middle seats for my wife and I, who have two separate PNRs, using Twitter DM. It took a day or two to convey what I wanted and get results but they got it done.
#56
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
I booked yesterday a reward flight with BA avios from OTP-DOH-SEZ in J for 2 of us. Initially we were assigned random seats not next to each other for each leg. Selecting seats through the BA link didn't work. QR site didn't have the option for seat selection. Tried RJ and it looked liked it worked, but it didn't in the end. Tried Qantas and it gave me an error at the end after selecting the seats. As a final attempt, I tried Malaysian airlines and low and behold, it worked and the seats now show on my booking.
So, my advice, try Malaysian airlines!
So, my advice, try Malaysian airlines!
#57
Join Date: Mar 2005
Location: London
Programs: EY Gold, BA Gold, EK Gold, CX Gold
Posts: 125
I booked yesterday a reward flight with BA avios from OTP-DOH-SEZ in J for 2 of us. Initially we were assigned random seats not next to each other for each leg. Selecting seats through the BA link didn't work. QR site didn't have the option for seat selection. Tried RJ and it looked liked it worked, but it didn't in the end. Tried Qantas and it gave me an error at the end after selecting the seats. As a final attempt, I tried Malaysian airlines and low and behold, it worked and the seats now show on my booking.
So, my advice, try Malaysian airlines!
So, my advice, try Malaysian airlines!
#58
Join Date: Oct 2014
Location: SNA
Posts: 928
I just spent half an hour on the phone with a Qatar agent. He went to the escalation team. They told him that being able to get a seat assignment for free was a matter of the fare and not OneWorld status. The fare does not permit free seat assignments. I was given an email address to which I can write to challenge this. [email protected]
We are in same boat. Revenue J, I fare on the outbound (no issue with seat selection), R fare on return (seat selection for a fee only). We are both OWE through AS G75K.
Thanks!
#59
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
I will. I've already failed with the twitter team. They completely ignored the issue of my OneWorld status. "You are traveling in Business (Classic) There is a charge for seat selection. Otherwise, you can wait until online check-in opens 48 hours before departure and select a regular seat free of charge."