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Qatar cancelled my flight - do they have to rearrange?

Qatar cancelled my flight - do they have to rearrange?

Old May 7, 20, 5:40 am
  #1  
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Qatar cancelled my flight - do they have to rearrange?

Hi all,

Qatar cancelled my return flight BKK to Cardiff.

They offer a refund or voucher.

Does anyone know if they are legally obligated to book me on an alternative carrier BKK to Cardiff? I found one the same day with KLM.

Thanks

Applebum32
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Old May 7, 20, 6:02 am
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You can call them to rebook but I'm not sure if they have an agreement with KLM.
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Old May 7, 20, 7:04 am
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I thought they had to book alternatives even if they did not?
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Old May 7, 20, 7:07 am
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No, QR is not legally obligated to rebook you onto another carrier.

Last edited by msm2000uk; May 8, 20 at 1:46 am Reason: Change QF to QR
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Old May 7, 20, 8:36 am
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Originally Posted by applebum32 View Post
I thought they had to book alternatives even if they did not?
Yes. Quote them article 5 of EC261 which they are legally bound to:

"In the case of a flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among: a) reimbursement (refund); b) re-routing at the earliest opportunity, or c) re-routing at a later date at the passenger's convenience"
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Old May 7, 20, 8:52 am
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Originally Posted by Hate_Fokker50s View Post
Yes. Quote them article 5 of EC261 which they are legally bound to:

"In the case of a flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among: a) reimbursement (refund); b) re-routing at the earliest opportunity, or c) re-routing at a later date at the passenger's convenience"
Nope - EC 261 ONLY applies to EU airlines OR flights starting the the EU, NOT ending in the EU with a NON EU carrier

for example: EU airline ( like KLM ) BKK to Europe is covered, QR would only be covered Europe to wherever but not BKK to Europe
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Old May 7, 20, 9:32 am
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If you need to get back, I suggest you contact your travel agent regarding your options and deal with QR when you are back (voucher, chargeback, etc).
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Old May 7, 20, 10:57 am
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What if OP had a round-trip ticket on QR departing from EU and only the return was cancelled? Does QR then have an obligation to return him to the EU under EC 261?
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Old May 7, 20, 11:40 am
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Originally Posted by skimthetrees View Post
What if OP had a round-trip ticket on QR departing from EU and only the return was cancelled? Does QR then have an obligation to return him to the EU under EC 261?
That's my question?
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Old May 7, 20, 12:14 pm
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Originally Posted by skimthetrees View Post
What if OP had a round-trip ticket on QR departing from EU and only the return was cancelled? Does QR then have an obligation to return him to the EU under EC 261?
Originally Posted by applebum32 View Post
That's my question?
No. EC261 does not apply on this operating segment.
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Old May 7, 20, 3:42 pm
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When is the flight? Could they do BKK-DOH-AMS-CWL with the last leg on KL or something? Is it the BKK or CWL flights that are cancelled? Or both?
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Old May 7, 20, 9:23 pm
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When is this flight?
With all due respect, I doubt that KL will operate a nonstop AMS-CWL in the coming months.

You might be better off asking QR to reroute you to LHR and then prey that you could find your own way to Cardiff.
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Old May 7, 20, 11:02 pm
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Originally Posted by Hate_Fokker50s View Post
Yes. Quote them article 5 of EC261 which they are legally bound to:

"In the case of a flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among: a) reimbursement (refund); b) re-routing at the earliest opportunity, or c) re-routing at a later date at the passenger's convenience"


OK...but where does it say that such rerouting must be on ANY carrier?
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Old May 7, 20, 11:32 pm
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Originally Posted by trooper View Post

OK...but where does it say that such rerouting must be on ANY carrier?
The use of any carrier as a remedy in irrops is implied in the wording of "at the earliest opportunity"

I'm the current circumstances the OP will probably have an easier time of things focussing on getting back to LHR and then using land transport to Cardiff. Qatar have capability to provide bus and train tickets as part of their air tickets.
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Old May 8, 20, 12:03 am
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It would be helpful if OP could share his conversation with QR with us. I think we all agree BKK-DOH-LHR would be most sensible, followed by a train/car journey to Cardiff. Did QR offer this? If not, it should probably be requested. When is all of this meant to be taking place?
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