Luca Suomi

so do you think they will contact me before the 31? If the status remains not confirmed should I go to the airport on 31?

Luca Suomi

too late, Aeroflot was the only other option and they cancelled April flights but they are rebooking all customers to march free of charge, they are behaving very well, QR not sure yet, impossible to speak with them, when you write they write non sense, last answer was we are processing your refund when I am waiting for a rebooking. But perhaps the award flight messed things more but is had 90k miles expiring in June this was the last chance to use them. Traveling will be impossible for long time maybe 12-18 months.

pstation

I would probably try getting out of there ASAP by whatever airline and at whatever cost unless you are willing to stay in vietnam under lockdown for an extended amount of time. They've already banned foreigners from entering and I would imagine that they'll eventually halt flights

Luca Suomi

QR is the only option now, if I didn’t have booked this flight I would have flown with Aeroflot and I would have been already safe at home, but now it’s too late, I have to pray that QR will honor my booking and reply to my messages.

brunos

On 19 or 20 March you booked a QR award to go back to Italy. Since then, you were given multiple advice to fly back immediately if you wished to be back home, whatever the cost. This has been the situation of hundreds of thousands, maybe million, pax.
I can understand that you wish to save money and are frustrated with QR.Everyone is frustrated by the fact that airlines plans keep changing and their call centers are saturated.
Given the current situation in Italy, there are very few flights to Italy and they are uncertain. Asking questions like "do you think they will contact me" is unhelpful. This is war time.
The FT community will join you in prayers. But it would be better to keep calling QR even if you have to spend many hours to get through.
In many cases (not QR), the situation was only resolved at the airport. As of this morning, 31 March still looks OK. But that is 3 days from now ...

Luca Suomi

I was trying to get some technical advice on what was happening since on my booking I had now several non confirmed flights on different days, unfortunately I got no replies from privilege club, but I thought maybe they put me in list on the next 3 available flights and I have to accept it, so I called to SGN office, I told them I have several unconfirmed dates on my booking and that I accept any change I just want to be confirmed on the first available flight, then they immediately confirmed me on the 31st flight SGN DOH FCO.
Few days ago they told me they could not make changes on my booking because it’s an award booking but since now it was already rescheduled on several alternatives they had just to change the state to confirmed.
I don’t know why privilege club customer service didn’t reply me and ask me to accept one of the new dates but the important is that they silently updated my ticket and through SGN office I accept the change and now I am due to leave in few days.
In the last 6 years I flew long haul only with QR and I am glad now they are bringing me back home, unless my flights are cancelled in the next 3 days.

brunos

Great to hear.
QR has been doing good in this crisis.
Buona Fortuna

MSPeconomist

Do you mean ticket or reservation (PNR)?

In fact, did you ever get a ticket receipt with a ticket number? Your OP just said that the flights were initially all "confirmed" but that's not the same as having a ticket issued.

A ticket and a reservation are entirely different things. You need both to travel and all of the details must match. This almost always requires that the ticket be reissued whenever there are any changes.

Luca Suomi

The ticket was issued but then the flights got cancelled and the status became not confirmed , after many messages to PC under the same PNR showed up several alternative flights to go back home, all non confirmed and not ticketed. After I contacted the SGN office and chose the 31st March option the ticket was reissued and the alternative non confirmed flights disappeared.
But nothing would have happened without contacting the local office, from Doha no replies, but at least, finger crossed, now it’s fixed, and QR will bring me back home

brunos

I believe that this is true of every single airline. And lucky that QR offered you many options.

Luca Suomi

I just landed in FCO, thank you QR for bringing me back home when other airlines left passengers stranded. It was not easy to change my ticket, PC customer care needs lot of improvements but the important thing is that I managed in the end and with the great service QR offers onboard.

brunos

Happy ending. Good luck at home.

You mention great service. Was food/wine as usual?