How to cancel and request travel voucher online
Mar 14, 2020, 9:15 pm
#16
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,702
That is something I have yet to figure out too. I think I read somewhere that to use it you have to call QR, but not sure
Mar 16, 2020, 3:53 am
#18
Join Date: May 2009
Location: Bath, UK
Programs: BAEC Silver
Posts: 1,002
The issue was not that I decided I did not want to travel any more but rather that Norway closed its borders so I could not enter the country to take my flight.....I have now received an acknowledgement from them that they have received the request and will come back to me within a few days.
Mar 16, 2020, 8:47 am
#19
Join Date: Apr 2008
Posts: 220
I sent in a voucher request last Friday. I still haven't received anything from them acknowledging that they received a request. It know they must be hammered trying to processes everything but I was hoping I would at least receive an acknowledgement.
Mar 16, 2020, 12:11 pm
#20
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
You're generally lucky to get an email from QR about more critical things like flight time changes; so hoping that a system they probably put together in a few hours has methods to validate data and acknowledge receipt is probably pushing things too far...
Mar 16, 2020, 12:36 pm
#21
Join Date: Oct 2017
Posts: 99
From my conversation with QR regarding the travel voucher:
- Travel voucher is issued to the individuals on a booking, ie if your booking is 3x people, flights are $1,000 each, each person will get a voucher of $1,000 each and a single passenger can't use it all for themselves.
- Passengers on a booking do not need to travel together when using the voucher, each is free to use whenever they want
- Travel voucher booking has to be made within a year of issuance, it doesn't matter when the flight is taken.
- It can be for any origin or destination, there is no requirement for it to be from/to the airport on your original ticket
- Can't be extended
- With your voucher, you can:
- Book multiple flights for less than the value of the voucher, ie 3x flights of $300, leaving $100 on your account which will be lost if it goes past the expiry date
- You can top up the value with cash, ie a flight of $1,500 ($1,000 voucher and $500 cash)
Mar 16, 2020, 12:45 pm
#22
Join Date: Jan 2020
Posts: 30
From my conversation with QR regarding the travel voucher:
- Travel voucher is issued to the individuals on a booking, ie if your booking is 3x people, flights are $1,000 each, each person will get a voucher of $1,000 each and a single passenger can't use it all for themselves.
- Passengers on a booking do not need to travel together when using the voucher, each is free to use whenever they want
- Travel voucher booking has to be made within a year of issuance, it doesn't matter when the flight is taken.
- It can be for any origin or destination, there is no requirement for it to be from/to the airport on your original ticket
- Can't be extended
- With your voucher, you can:
- Book multiple flights for less than the value of the voucher, ie 3x flights of $300, leaving $100 on your account which will be lost if it goes past the expiry date
- You can top up the value with cash, ie a flight of $1,500 ($1,000 voucher and $500 cash)
What if the flight is less than the voucher value. Can you seek a cash refund of the difference?
Update: just read your post again. So basically you'll want to use up the full value otherwise it'll expire.
Mar 16, 2020, 1:19 pm
#23
Join Date: Oct 2013
Location: RTM, AMS
Posts: 38
I just applied for the voucher, it was actually quiet simple. Directly afterwards it took me to an environment wre you can track the status. Bit similar like a IT request at work. They do not give a timeframe though, but you do have to enter the travel date, so I suppose they prioritise by traveldate.
Mar 19, 2020, 1:34 pm
#24
Join Date: Nov 2014
Location: Christchurch, NZ.
Programs: NZ*E, MPO, QR
Posts: 20
Applied online for voucher replacement of flights departing on the 18th April, immediate acknowledgement received via e-mail. EMD "Transportation Credit Voucher" received by e-mail 5 days later. Easy compared to waiting on the phone.
"Voucher Issued Under Covid-19 Policy 1052" and valid for 1 year. The policy terms wasn't included in the e-mail or searchable on the QR website, so have to reply on Arghmeinaugen's conversation above in the thread.
"Voucher Issued Under Covid-19 Policy 1052" and valid for 1 year. The policy terms wasn't included in the e-mail or searchable on the QR website, so have to reply on Arghmeinaugen's conversation above in the thread.
Mar 20, 2020, 9:07 am
#25
Join Date: Aug 2013
Programs: BAEC GGL, KLM Flying Blue Gold, IHG Platinum, HIlton Diamond, Shangri-La Diamond, Marriot Gold
Posts: 24
Ive completed the form, got confirmation email but now been waiting to hear more, anyone have a view on how long it takes to receive voucher ?
Mar 20, 2020, 9:39 am
#26
Join Date: Dec 2013
Location: Denderleeuw, Belgium
Programs: Garuda GFF Gold + Miles and More + QR Gold
Posts: 42
Last Sunday I did request voucher for 2 different bookings, still waiting for the vouchers.
For one of my bookings the outbound flight was last Wednesday 18th April !
For one of my bookings the outbound flight was last Wednesday 18th April !
Mar 20, 2020, 10:46 am
#27
Original Poster
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Mar 20, 2020, 4:15 pm
#28
Join Date: Jan 2010
Location: Dublin
Programs: Aer Lingus, United, Virgin Atlantic, Qatar
Posts: 292
We registered your request for a refund. You will receive confirmation when our support team processed your refund, this may take a few days.
I got this on Tuesday, flight is on Sunday. Not heard anything back yet.
I got this on Tuesday, flight is on Sunday. Not heard anything back yet.
