May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
May 15, 2020, 5:24 pm
#571
Join Date: Feb 2012
Posts: 4,477
There's indeed a good chance for the pandemic Part Deux in the Fall/Winter '20. QR is not trying to be overly generous, just calculating their actual risks. If flights are all grounded again in the winter, ticket holders will likely get vouchers for the original payment (perhaps +10%). I don't think QR will make cash refunds for non-refundable fares.
May 15, 2020, 5:47 pm
#573
Join Date: Mar 2018
Location: New York City (LGA/JFK/EWR)
Programs: AA, AS
Posts: 72
No, the DOT only requires that airlines provide customers 24 hours to make other arrangements (i.e. hotels) without changing the price. The airline can has the discretion to choose whether to provide the 24 hours by having a 24 hour cancellation policy OR provide the option for a free 24 hour hold before payment. QR chooses to provide the hold option only, so once you pay the standard fare rules apply. Airlines are not required to provide the option the customer prefers.
May 15, 2020, 5:50 pm
#574
Join Date: Jun 2016
Location: Knoxville, TN
Programs: Delta (diamond), Hilton (diamond)
Posts: 76
I know you probably already had a ticket purchased, but I can’t stress enough to book directly with Qatar if you can. Having a third party travel agency will just be a pain in the rear.
Also after everything is said and done, who knows if these flights will even go in the fall-winter time? When they don’t, I don’t want to have to fight between Qatar and a travel agency to get what I want which I can assure you will be a sh**show.
Also after everything is said and done, who knows if these flights will even go in the fall-winter time? When they don’t, I don’t want to have to fight between Qatar and a travel agency to get what I want which I can assure you will be a sh**show.
May 15, 2020, 5:51 pm
#575
Join Date: Jun 2016
Location: Knoxville, TN
Programs: Delta (diamond), Hilton (diamond)
Posts: 76
There's indeed a good chance for the pandemic Part Deux in the Fall/Winter '20. QR is not trying to be overly generous, just calculating their actual risks. If flights are all grounded again in the winter, ticket holders will likely get vouchers for the original payment (perhaps +10%). I don't think QR will make cash refunds for non-refundable fares.
May 15, 2020, 5:56 pm
#576
Join Date: Feb 2012
Posts: 4,477
May 15, 2020, 6:10 pm
#577
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
No, the DOT only requires that airlines provide customers 24 hours to make other arrangements (i.e. hotels) without changing the price. The airline can has the discretion to choose whether to provide the 24 hours by having a 24 hour cancellation policy OR provide the option for a free 24 hour hold before payment. QR chooses to provide the hold option only, so once you pay the standard fare rules apply. Airlines are not required to provide the option the customer prefers.
May 15, 2020, 6:13 pm
#578
Join Date: Mar 2018
Location: New York City (LGA/JFK/EWR)
Programs: AA, AS
Posts: 72
thanks for the clarification! I’m somewhat limited in the dates I can travel (end of December) and so am a little concerned that the right fare buckets won’t be available on the dates Im able to travel. Was hoping I could call and try to make the switch but have an escape clause if the dates don’t work. Given that isn’t the case, I guess I’ll have to sit this one out.
May 15, 2020, 6:22 pm
#579
Join Date: Aug 2006
Location: LHR/ATL
Programs: EY Gold, AS MVPG, BAEC Gold, DL PM
Posts: 821
Hey guys, long time lurker here, I'm more active in the BA forum. Apologies if this has been discussed already but can someone advise if:
1. Does QR consider Wales and England as separate countries or part of the UK? I'm based in London but am seeing a couple of fantastic fares out of CWL so I'm wondering if I could book CWL-XXX and then change it to LHR-YYY at no cost, assuming XXX and YYY are well within 5k miles of each other.
2. Can I change dates for free? If I book a return trip in September, can I change it to the final week in December at no additional cost? I'm assuming QR will change it only if there's availability in the same fare class, not just travel class?
3. Finally, can I book say LHR-DOH and then add a leg at no cost - for example, LHR-DOH-XXX, assuming DOH and XXX are within 5k miles of each other?
1. Does QR consider Wales and England as separate countries or part of the UK? I'm based in London but am seeing a couple of fantastic fares out of CWL so I'm wondering if I could book CWL-XXX and then change it to LHR-YYY at no cost, assuming XXX and YYY are well within 5k miles of each other.
2. Can I change dates for free? If I book a return trip in September, can I change it to the final week in December at no additional cost? I'm assuming QR will change it only if there's availability in the same fare class, not just travel class?
3. Finally, can I book say LHR-DOH and then add a leg at no cost - for example, LHR-DOH-XXX, assuming DOH and XXX are within 5k miles of each other?
May 15, 2020, 6:55 pm
#581
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Hey guys, long time lurker here, I'm more active in the BA forum. Apologies if this has been discussed already but can someone advise if:
1. Does QR consider Wales and England as separate countries or part of the UK? I'm based in London but am seeing a couple of fantastic fares out of CWL so I'm wondering if I could book CWL-XXX and then change it to LHR-YYY at no cost, assuming XXX and YYY are well within 5k miles of each other.
2. Can I change dates for free? If I book a return trip in September, can I change it to the final week in December at no additional cost? I'm assuming QR will change it only if there's availability in the same fare class, not just travel class?
3. Finally, can I book say LHR-DOH and then add a leg at no cost - for example, LHR-DOH-XXX, assuming DOH and XXX are within 5k miles of each other?
1. Does QR consider Wales and England as separate countries or part of the UK? I'm based in London but am seeing a couple of fantastic fares out of CWL so I'm wondering if I could book CWL-XXX and then change it to LHR-YYY at no cost, assuming XXX and YYY are well within 5k miles of each other.
2. Can I change dates for free? If I book a return trip in September, can I change it to the final week in December at no additional cost? I'm assuming QR will change it only if there's availability in the same fare class, not just travel class?
3. Finally, can I book say LHR-DOH and then add a leg at no cost - for example, LHR-DOH-XXX, assuming DOH and XXX are within 5k miles of each other?
2. it’s suppose to be unlimited date and 5k destination changes for travel before December 31 2020. The agent read the rules to me after I asked if I could change again and she said yes I could.
3. This is an interesting question but the answer is probably yes. You can make your destination anywhere within 5,000 miles and you can change it as many times as you want as long as travel is before December 31.
May 15, 2020, 7:04 pm
#582
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
that’s what I thought when I read the policy, but a couple of posters up thread report that they were only allows to change to dates with R bucket availability. I don’t know if they tried to HUCA and had success later, but it seems like a possible issue.
May 15, 2020, 7:23 pm
#583
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I believe I was rebooked into R too. I think R has to be available. But frankly nobody should have problem with dates since who on earth is booking J tickets on QR unless you’re a FT nerd.
May 15, 2020, 7:25 pm
#584
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 644
I can no longer pull the $1600 KBP or $2000 TBS fares on QR's site, nor on AmEx IAH, nor on GoogleFlights->QR site. Best I can tell it's dead. Congrats to the early movers. Let's see if they honor the avalanche of bookings.