Fraud
Sep 30, 2019, 10:10 pm
#1
Original Poster
Join Date: Sep 2019
Posts: 3
Fraud
Dear all,
I hope someone can help me.
I have been a gold customer with QR.
Before expiration I bought additional qpoints to keep my status. On purpose I contacted customer service before I bought the points because I wanted to be on the safe side. They confirmed that I will keep my status if I buy the points. When expiration came, I fell to silver because the points where added after expiration although I bought them before. They confirmed and asked me to write if this happens.
So I did and now they are rejecting my request... I wrote them many messages but nobody seems to understand or is willing to help. Now it has been nearly two months that they have not answered at all.
I also have screenshots of all of the messages....
This is my first step now to complain online, possibly I will also involve an attorney and consumer protection in Germany.
Meanwhile I don't care about the status anymore...I rather want my money back. I payed for literally nothing!
Thank you for all responses!
Timmy
I hope someone can help me.
I have been a gold customer with QR.
Before expiration I bought additional qpoints to keep my status. On purpose I contacted customer service before I bought the points because I wanted to be on the safe side. They confirmed that I will keep my status if I buy the points. When expiration came, I fell to silver because the points where added after expiration although I bought them before. They confirmed and asked me to write if this happens.
So I did and now they are rejecting my request... I wrote them many messages but nobody seems to understand or is willing to help. Now it has been nearly two months that they have not answered at all.
I also have screenshots of all of the messages....
This is my first step now to complain online, possibly I will also involve an attorney and consumer protection in Germany.
Meanwhile I don't care about the status anymore...I rather want my money back. I payed for literally nothing!
Thank you for all responses!
Timmy
Sep 30, 2019, 10:59 pm
#2
Join Date: Jan 2016
Location: South Africa
Programs: QR PC Platinum
Posts: 412
Dear all,
I hope someone can help me.
I have been a gold customer with QR.
Before expiration I bought additional qpoints to keep my status. On purpose I contacted customer service before I bought the points because I wanted to be on the safe side. They confirmed that I will keep my status if I buy the points. When expiration came, I fell to silver because the points where added after expiration although I bought them before. They confirmed and asked me to write if this happens.
So I did and now they are rejecting my request... I wrote them many messages but nobody seems to understand or is willing to help. Now it has been nearly two months that they have not answered at all.
I also have screenshots of all of the messages....
This is my first step now to complain online, possibly I will also involve an attorney and consumer protection in Germany.
Meanwhile I don't care about the status anymore...I rather want my money back. I payed for literally nothing!
Thank you for all responses!
Timmy
I hope someone can help me.
I have been a gold customer with QR.
Before expiration I bought additional qpoints to keep my status. On purpose I contacted customer service before I bought the points because I wanted to be on the safe side. They confirmed that I will keep my status if I buy the points. When expiration came, I fell to silver because the points where added after expiration although I bought them before. They confirmed and asked me to write if this happens.
So I did and now they are rejecting my request... I wrote them many messages but nobody seems to understand or is willing to help. Now it has been nearly two months that they have not answered at all.
I also have screenshots of all of the messages....
This is my first step now to complain online, possibly I will also involve an attorney and consumer protection in Germany.
Meanwhile I don't care about the status anymore...I rather want my money back. I payed for literally nothing!
Thank you for all responses!
Timmy
Try contacting qrsupport on Twitter. They have always been much more helpful than the contact centre the times I have contacted them. They also tend to understand a query and resolve quickly.
Hope you get it sorted.
Oct 1, 2019, 4:14 am
#5
Join Date: Apr 2015
Programs: Some
Posts: 5,252
Oct 1, 2019, 4:44 am
#6
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
That's very easily done.
You could try try Twitter: the team there at least seem capable of understanding the problems presented to them.
If you have a QR office close by, they might take up your case.
Oct 2, 2019, 6:58 am
#8
Join Date: Oct 2017
Location: UK/TZ
Programs: QRPC Plat; Marriott Plat; Hilton Gold
Posts: 353
On the same note I had a flight that was within the 12 months to push me to Platinum but was credited a month after the flight had taken place. This led to me not hitting platinum because on a rolling 12 month basis I fell short on some tier miles. I messaged QRPC and they upgraded me to Platinum as they understood that if there had been no delay on flights being credited I would've made the platinum tier.
In my case they were helpful so just wanted to let you know to maybe reopen a new case and push harder. I did tell them that if they did not upgrade my tier status to plat i would be cancelling future flights ( I have 2 booked in J with them) and move to a different airline
In my case they were helpful so just wanted to let you know to maybe reopen a new case and push harder. I did tell them that if they did not upgrade my tier status to plat i would be cancelling future flights ( I have 2 booked in J with them) and move to a different airline
Oct 3, 2019, 1:46 am
#10
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Hello.
My Privilege Club number is xxxx.
So basically my tier expired on the 2nd of August.
Before that, one flight was not counted, so I must have been short by 7 qpoints. On purpose I asked before if this would result in a problem. And it was promised that it would be solved easily.
Therefore I purchased 14 points before expiration, because even with the flight this would have been necessary.
But then I fell to silver and since then I have not been assisted.
Thank you in advance for all assistance.
My Privilege Club number is xxxx.
So basically my tier expired on the 2nd of August.
Before that, one flight was not counted, so I must have been short by 7 qpoints. On purpose I asked before if this would result in a problem. And it was promised that it would be solved easily.
Therefore I purchased 14 points before expiration, because even with the flight this would have been necessary.
But then I fell to silver and since then I have not been assisted.
Thank you in advance for all assistance.
Oct 8, 2019, 11:03 am
#11
Original Poster
Join Date: Sep 2019
Posts: 3
The qr responsible solved my issue!
Thank you all for your help.
At the end, posting the issue here was the best solution. The personel resolved it without a lot of talking.
On Twitter they diverted me back to the contact centre.
Main point is, there is no more issue.
Thank you
Thank you all for your help.
At the end, posting the issue here was the best solution. The personel resolved it without a lot of talking.
On Twitter they diverted me back to the contact centre.
Main point is, there is no more issue.
Thank you