AbuCordoba

Hello if anyone travels regularly on Qatar Airways and is gold card or above and wants to meet with some senior management at Qatar Airways Privledge Club next week (will probably be during office hours) to an informal focus group about the programme please let me know as I have mentioned previously in a thread here of this

Dr. HFH

I would love to, but I fear that it's going to be in Doha. I'm willing to make the time in my schedule, -- would they throw in a roundtrip ticket to from Bangkok to Doha? Not looking for a free vacation, I'm willing to fly in and return the same day to convince them of my sincerity, if necessary (although one night would be restful, -- I'll pay for the hotel). If they're interested, I'm QRPC PLT and letting it expire, now crediting everything to AA; although I fly QR a lot in paid J (I'm letting a double qualification, qualified for two more years in one, run out).

Perhaps they're sufficiently interested in why I have abandoned QRPC that they'd be willing to give me an otherwise empty seat to go there and explain.

lost_in_translation

Ditto, unfortunately I won't be in DOH but more than happy to give you some feedback to share with them as to why I have zero interest in crediting to QRPC any longer and will be letting my Platinum status lapse.

Traveller999

Yes, that would be a good opportunity - I�ll be in DOHA (but just transit at the airport) on Saturday...too early and too short (3hrs)...

AbuCordoba

Thanks for the comments...unfortunately I doubt they will be willing to fly people in for the focus group (at least for this occurrence but will float the idea as I mentioned there is an active contributors on FT with regards to QR).

They appear to be quite out of touch with our grievances on QR and more specifically the loyalty programme and hence why the need for the focus group. If people have comments and questions to be addressed I will do my best to collate and gather some sort of response.

SullyofDoha

ph-ndr

Nothing screams "we are interested in our premium customers" more than "show up at our office, during business hours".

-A

AbuCordoba

hahah ok perhaps I am being unfair on them, they suggested after 3.30 they are happy to do, however I do not finish work usually until 7ish so for me makes no difference at 3.30 or anytime during the day, but it is easier for me if its at 12ish so I can have a lunch at the same time (or they may provide it! who knows) its their first ever foray as I understand it attempting to connect with their passengers in such a format.

SullyofDoha

Dr. HFH

Or, depending on whether the glass is half empty or half full, "We would like to hear your opinions. We invite you to our offices in the late afternoon of [date] to chat with us about what you like and don't like about the Privilege Club. We hope that you'll be able to join us." Some people will be able to make it, others won't. IMO QR isn't being insensitive or deaf about this.

Traveller999

Hahaha, I like that comment!!

Traveller999

They were "deaf" in the past for sure, but maybe they recently got some "treatment" in that concern ;-)
At least it is a sign that maybe they start to listen and hopefully will start to TAKE ACTION accordingly!

msm2000uk

It would be helpful for this thread to be constructive opposed to whinging and complaining.

The OP is trying to make changes for the better, so either get on board and help, or stay silent and dont complain. You cannot have both.

FT is a tiny group of QR passengers, and one must not assume we are important - but again, either back the OP and help make the focus group useful, or stop typing.

Well done to the OP for making this happen, and for taking action opposed to being a keyboard warrior.

M

Dr. HFH

Sure, would be great if you float the idea past them. If they decline, no problem, of course. Seems to me that I'm exactly the customer they want. I earned >1,200 QPoints in a single year, thus qualifying me for two additional PLT years. I credited everything, on all OW carriers, to QR. Now I credit everything to AA, where I am EXP with crazy high EQDs. Anyway, up to them. And kudos to you for helping to make this happen. I don't see any way that this won't benefit us.

Kwanger

Unfortunately I'm not resident in Doha and couldn't make such a meeting within a week, but appreciate the effort. I'm in very much the same boat as Dr HFH, having effectively 'double qualified' as QR Plat in a year....but due to changing flight patterns for me (and additionally in no small part the now grossly devalued and increasingly harder to redeem QRPC) have followed his and others suggestions are am now crediting everything to AA. I didn't time the switch ideally with it being the latter part of the year but will still make Platinum Pro by year end through long distance paid J travel.

Ironically have just received my first 'thud factor' QR Platinum membership card.....my 13 year old daughter thought it was very impressive! Unfortunately, for me I'd quite happily go back to the old black plastic if some unraveling of the QRPC 'enhancements' was undertaken.

Edit to Add: But.....by making the switch to the AA program, I guess QR will benefit as my flight patterns necessitate I keep flying QR for the bulk of my travel and I'll not now be tapping them up for free flights here and there.