No Transit hotel due to a later flight added??
Jul 29, 2018, 2:45 am
#16
Original Poster
Join Date: Oct 2017
Location: UK/TZ
Programs: QRPC Plat; Marriott Plat; Hilton Gold
Posts: 354
The main reason I didn't contact for STPC when I booked straight away was because previously I have just gone straight to the transfers desk at Doha and sorted out the hotel there.
I never expected oslo to get a second flight therefore that was my only concern when I called customer services.
I spoke to the manager and did try point out different options such as flying out on the second flight but apparently all biz class seats are gone which I fail to believe.
finally he told me that this is a peculiar situation and that he will speak to HQ and get back to me with alternatives or a possible hotel booking.
I never expected oslo to get a second flight therefore that was my only concern when I called customer services.
I spoke to the manager and did try point out different options such as flying out on the second flight but apparently all biz class seats are gone which I fail to believe.
finally he told me that this is a peculiar situation and that he will speak to HQ and get back to me with alternatives or a possible hotel booking.
Jul 29, 2018, 8:36 am
#17
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,376
I booked a QR flight recently to Ho Chi Minh City, and when I asked about the free hotel for my 14 hour stopover in Doha, I was told that because the stopover programme ends Dec 31, 2018 and my flight is in 2019 I was not eligible.
Jul 29, 2018, 1:57 pm
#18
Join Date: Apr 2015
Posts: 191
Flew AKL-DOH-ARN last March with 8hr10m transfer time. We got a hotel confirmation (stpc) pretty soon. However, at date of travel, a second ARN flight was added apparently, but this didn't affect our reservation and thus we enjoyed the airport hotel!
Jul 30, 2018, 6:26 am
#19
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,610
Technically, that certainly is not the case. Unfortunately, however unfair, the QR rules are very clear and if timetable changes mean that the itinerary would not be eligible to STPC at time of flying, then STPC will be cancelled. It is of course possible that some will go through the net, but remember that even if you had booked before the timetable change, STPC means stopping at the stopover desk where the credentials should normally be checked and unfortunately, given QR's rigid ways, I'd personally fully expect an itinerary that is no longer eligible to see the booking cancelled then.
Jul 30, 2018, 9:43 am
#20
Join Date: Jan 2017
Posts: 20
Technically, that certainly is not the case. Unfortunately, however unfair, the QR rules are very clear and if timetable changes mean that the itinerary would not be eligible to STPC at time of flying, then STPC will be cancelled. It is of course possible that some will go through the net, but remember that even if you had booked before the timetable change, STPC means stopping at the stopover desk where the credentials should normally be checked and unfortunately, given QR's rigid ways, I'd personally fully expect an itinerary that is no longer eligible to see the booking cancelled then.
Should I verify with them now if the STPC is still valid? Or should I just book +Qatar as a backup? Do they enforce 50 USD no show fee for +Qatar?
Thanks for advice.
Last edited by Dazeq; Jul 30, 2018 at 9:46 am Reason: Wrong qoute
Jul 30, 2018, 11:59 am
#21
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,610
That seems sounds pretty bad. I have STPC confirmation with layover +- 20 hours (OSL-DOH-MEL). Now with the second flight added from OSL the layover would be less than 5 hours. I didn't receive any cancelation note. As we arrive after midnight it would be bummer (and I would be completely mad) if they tell us at the counter that the STPC is canceled.
Should I verify with them now if the STPC is still valid? Or should I just book +Qatar as a backup? Do they enforce 50 USD no show fee for +Qatar?
Thanks for advice.
Should I verify with them now if the STPC is still valid? Or should I just book +Qatar as a backup? Do they enforce 50 USD no show fee for +Qatar?
Thanks for advice.
No clue about the no show fee though I'll admit that I would be surprised.