Hold Times?????
Jan 10, 2017, 7:05 pm
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 954
Hold Times?????
I am calling the SIN office and have been on hold 30 mins now....how bad are the hold times and what should I expect????
Jan 11, 2017, 2:28 am
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Quote:
Originally Posted by
yyz-kin
I am calling the SIN office and have been on hold 30 mins now....how bad are the hold times and what should I expect????
I was on hold for 40 the other day and still didn't get through, that was the UK office though
Jan 11, 2017, 2:39 am
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
To add - I just called and got a 'line engaged' tone five or six times. Didn't even ring!
Jan 11, 2017, 10:59 am
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
A wild guess, but I would wager they are busy this week with queries resulting from the global promotional fares? Do you need to call this week?
Jan 11, 2017, 6:21 pm
Join Date: Mar 2011
Programs: BAEC Silver
Posts: 211
Try other QR offices around the world. I'm based in the U.K. but use Skype to phone the US cust serv line. Was on hold for less that 4 mins tonight.
Jan 12, 2017, 2:05 am
Join Date: Feb 2015
Programs: AA EXP
Posts: 65
I tried various European offices yesterday and waited 20+ min for each one. Rang one of the UAE offices instead early this morning European time and got through within 2 minutes. Try calling a foreign office (the Gulf ones are 24h) during a non-peak time.
Jan 12, 2017, 8:48 am
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Good advice, will try that. Thanks all
Jan 13, 2017, 6:18 am
Join Date: Nov 2013
Location: Doha
Programs: QR Platinum
Posts: 169
2 minute wait to the Priority call center in Doha, pretty good stuff compared to when I call to the Spanish call center (around 12min avg)
Jan 13, 2017, 6:37 am
Join Date: Aug 2014
Location: London
Programs: BA Gold, Subcard
Posts: 435
15 minute hold to the UK number this morning at 10am.
Jan 11, 2017, 2:28 am