The Auckland Cancellations Thread
May 31, 2016, 4:13 am
#166
Join Date: May 2016
Programs: IBPLUS GOLLD
Posts: 4
Yesterday I was rebooked free of charge to Syd, which is ok for us.
I got new E-tickets where the DOH-AKL segment no longer appears
I got new E-tickets where the DOH-AKL segment no longer appears
May 31, 2016, 4:35 am
#167
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
May 31, 2016, 4:43 am
#168
Join Date: May 2009
Location: C2
Posts: 41
Do you know on which airlines? CX, QF? NZ as well?
May 31, 2016, 4:43 am
#169
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
If only the QR Ambassador had advised people to wait and be a tad patient...
Oh wait, I did!
There is certain info which I am now provided with, from people within QR; but which I am not permitted to detail it specifically. However, I can give hints and tips...not that anyone listens!
I'm glad the info has now trickled down to the Customer Relations Phone Support Team.
I would advise FTers to call QR asap to make the necessary amendments you desire.
M
Oh wait, I did!
There is certain info which I am now provided with, from people within QR; but which I am not permitted to detail it specifically. However, I can give hints and tips...not that anyone listens!
I'm glad the info has now trickled down to the Customer Relations Phone Support Team.
I would advise FTers to call QR asap to make the necessary amendments you desire.
M
May 31, 2016, 4:46 am
#170
Join Date: Apr 2012
Posts: 3,944
If you look at the IATA website there is a comment on http://www.iata.org/policy/Documents...principles.pdf "The industry recognizes the right to re-routing, refunds or compensation in cases of denied boarding and cancellations, where circumstances are within the carrier’s control; " which makes the DOH-SYD solution appear to be possibly a breach of IATA regulations. But we need someone with sufficient IATA knowledge to comment.
May 31, 2016, 5:31 am
#172
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
So it was only a matter of time before they were bounced into an equitable solution.
Whether or not the threat of action to recover replacement tickets was neffective in inducing the bounce, I know not.
But I note this is the 3rd or 4th attempt at service recovery: indeed we are now back to version one. Let's hope the shambles is not about to recycle.
May 31, 2016, 9:02 am
#173
Join Date: Jan 2004
Location: old Europe
Posts: 350
Thank you all for the update, policy change was just confirmed by QR hotline. It was well worth waiting. All solved to my satisfaction:
Any routing through HKG, SYD or MEL is now acceptable acc. to QR, airlines can be CX, QF LA and even NZ. Unfortunately the routing via PER is no longer allowed, so well.
Any routing through HKG, SYD or MEL is now acceptable acc. to QR, airlines can be CX, QF LA and even NZ. Unfortunately the routing via PER is no longer allowed, so well.
May 31, 2016, 11:05 am
#174
Join Date: Jun 2002
Location: Kent, UK
Programs: BA Gold; Turkish Miles&SmilesElite;; Freccia Alata Plus; Amex Platinum; SPG Gold; Marriott Gold Elit
Posts: 276
Good to see sense prevailing in sunny Doha - and thanks to those who have kept this thread updated with accurate intelligence.
Now I shall just have to watch the AKL launch date closely. If it slips to beyond Easter 2017, then I will need to re-route Mrs Map and me while hoping of course, that QR's reinstated pragmatism continues into next year.
Now I shall just have to watch the AKL launch date closely. If it slips to beyond Easter 2017, then I will need to re-route Mrs Map and me while hoping of course, that QR's reinstated pragmatism continues into next year.
May 31, 2016, 11:21 am
#175
Join Date: Aug 2014
Posts: 3,723
Why does it say "unconfirmed"?
May 31, 2016, 12:14 pm
#176
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
Good to see sense prevailing in sunny Doha - and thanks to those who have kept this thread updated with accurate intelligence.
Now I shall just have to watch the AKL launch date closely. If it slips to beyond Easter 2017, then I will need to re-route Mrs Map and me while hoping of course, that QR's reinstated pragmatism continues into next year.
Now I shall just have to watch the AKL launch date closely. If it slips to beyond Easter 2017, then I will need to re-route Mrs Map and me while hoping of course, that QR's reinstated pragmatism continues into next year.
May 31, 2016, 2:29 pm
#178
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
That being said, you can of course give the UK team a call in the morning when they open.
May 31, 2016, 3:22 pm
#179
Join Date: Oct 2015
Posts: 140
Ok that wasn't very successful. The Customer service rep in Qatar didn't know anything about it and after being put on hold for 15 mins so she could talk with her supervisor I was cut off. Think I will wait for the UK to open tomorrow
May 31, 2016, 3:28 pm
#180
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
Give the UK team a ring tomorrow, but have a read through today's posts to ensure you ask, specifically, for your preferred routing.
M