Qatar pricing cockup-will they honour the booking
Apr 22, 2013, 3:47 pm
#1
Original Poster
Join Date: Dec 2007
Location: Warks.England
Programs: Thai Silver,Skywards Silver,Gulf Silver, Interconti Prority Platinum, FR Priority Q!
Posts: 697
Qatar pricing cockup-will they honour the booking
Loads of comments and threads around with posters booking flights over the weekend (before web site closed down) and paying only charges and zero air fares. A few panicking and wonder whether QR will cancel the bookings, as TG did some years ago with a similar problem, but also wishing they had booked F!
One example here
http://www.tripadvisor.co.uk/ShowTop...ir_Travel.html
See update and new link in post 17
SS
One example here
http://www.tripadvisor.co.uk/ShowTop...ir_Travel.html
See update and new link in post 17
SS
Last edited by Silverswimmer; Apr 25, 2013 at 3:38 pm
Apr 23, 2013, 1:31 am
#2
Join Date: Apr 2013
Location: Doha, Qatar
Programs: QR Burgundy, AA Platinum, United Gold, Hilton Gold, Marriott Silver
Posts: 2
They're canceling the bookings...
Got this e-mail this morning:
Dear Customer,
We regret having to confirm that due to a recent technical error in our system, we are unable to confirm your reservation with reference code XXXXXX
If you did not realize the error prior to this email we would like to apologize and we assure you that any amount that has been deducted from your Credit Card has been returned and should reflect on your account shortly.
While we would like to apologize for any inconvenience this may have caused you, in order to demonstrate our appreciation of your loyalty and understanding in this matter, we would like to hereby offer you a 50% discount on any base fare on your intended journey.
Should you want to take us up on the offer above, please reply to this email in 24 hours , and one of our customer service agents will contact you (please indicate preferred contact details) shortly to finalize your booking. Alternatively you may also contact your nearest Qatar Airways office. Please refer to this email to receive your exclusive discount.
Yours sincerely
Qatar Airways Support
Got this e-mail this morning:
Dear Customer,
We regret having to confirm that due to a recent technical error in our system, we are unable to confirm your reservation with reference code XXXXXX
If you did not realize the error prior to this email we would like to apologize and we assure you that any amount that has been deducted from your Credit Card has been returned and should reflect on your account shortly.
While we would like to apologize for any inconvenience this may have caused you, in order to demonstrate our appreciation of your loyalty and understanding in this matter, we would like to hereby offer you a 50% discount on any base fare on your intended journey.
Should you want to take us up on the offer above, please reply to this email in 24 hours , and one of our customer service agents will contact you (please indicate preferred contact details) shortly to finalize your booking. Alternatively you may also contact your nearest Qatar Airways office. Please refer to this email to receive your exclusive discount.
Yours sincerely
Qatar Airways Support
Apr 23, 2013, 1:51 am
#5
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
Loads of comments and threads around with posters booking flights over the weekend (before web site closed down) and paying only charges and zero air fares. A few panicking and wonder whether QR will cancel the bookings, as TG did some years ago with a similar problem, but also wishing they had booked F!
One example here
http://www.tripadvisor.co.uk/ShowTop...ir_Travel.html
One example here
http://www.tripadvisor.co.uk/ShowTop...ir_Travel.html
+1
I'm surprised how they handled this, I would have expected them to offer nothing.
Apr 23, 2013, 7:25 am
#7
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
A 50% discount is generous. Well done to QR for handling this well! ^
Apr 23, 2013, 7:48 am
#8
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
I wanted to book some that touched the US to get DOT help. But was too late.
Can't imagine the pain people will have to go through to get the 50%. Getting the smallest issue to be fixed from the ground staff takes sweat and blood.
Can't imagine the pain people will have to go through to get the 50%. Getting the smallest issue to be fixed from the ground staff takes sweat and blood.
Last edited by lsed; Apr 23, 2013 at 7:55 am
Apr 23, 2013, 7:50 am
#9
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Apr 23, 2013, 8:27 am
#10
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,529
Has anyone made use of this offer? In particular, has anyone who booked tried to use the offer to book different dates or destinations from what was originally purchased?
Apr 24, 2013, 2:44 am
#11
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
In this context I do believe that base fare means the fare component as opposed to the YQ, rather than the lowest filed fare as opposed to the fare valid for ticketing under the inventory class purchased in the first instance.
Apr 24, 2013, 9:08 am
#12
Join Date: Nov 2012
Location: London
Programs: SPG Gold, QR Silver, CX Gold, AMEX Plat, AMEX Gold
Posts: 143
I have replied to their email within the 24hour time limit they gave and am yet awaiting a reply. My Privileged Club account still shows the flights as confirmed.
Apr 24, 2013, 11:41 am
#13
Join Date: Apr 2013
Posts: 2
i am dealing with this ....ing situation right now. trying to get as much out of them as i can. got round trip tickets to thailand 278euros... what a steal. we shall see what they plan on doing. just waiting for a response. anyone else dealing with this??
Apr 24, 2013, 12:04 pm
#14
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
love your handle!