Passenger insisted on taking my seat
May 27, 2008, 3:49 am
#1
Original Poster
Join Date: Dec 2003
Location: Hong Kong
Programs: QF LTG, TG *P, IHG P
Posts: 290
Passenger insisted on taking my seat
Recently on a flight from NZ to OZ in J the purser told me that my aisle seat had been taken by a passenger who wouldn't move and I'd have to sit in the window seat.
When I got to my assigned seat I said to the passenger in it that I understood that he was insisting on taking my seat and he replied yes.
He didn't appear to have any status and kept insisting that he asked for an aisle seat and that as he wasn't given one he was taking mine.
Considering the enormous amount of flying I do in Qantas in J & F this was very shabby treatment from the purser.
When I got to my assigned seat I said to the passenger in it that I understood that he was insisting on taking my seat and he replied yes.
He didn't appear to have any status and kept insisting that he asked for an aisle seat and that as he wasn't given one he was taking mine.
Considering the enormous amount of flying I do in Qantas in J & F this was very shabby treatment from the purser.
May 27, 2008, 4:15 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
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I would start by making an official complaint with Qantas; If you do not they will never know.
It's not good enough for the purser to present you with a fait accompli - it may help them in getting the flight off in time but to simply tell you makes it seems to me there's a bit more to it; you'll probably never know.
I have a feeling the PAX boarded before you and complained about not getting the aisle seat; the CSM decided to not fight it. They probably did not check the manifest to see your WP status.
It's not good enough for the purser to present you with a fait accompli - it may help them in getting the flight off in time but to simply tell you makes it seems to me there's a bit more to it; you'll probably never know.
I have a feeling the PAX boarded before you and complained about not getting the aisle seat; the CSM decided to not fight it. They probably did not check the manifest to see your WP status.
Last edited by serfty; May 27, 2008 at 5:39 am
May 27, 2008, 4:24 am
#3
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
I would have sat quietly steaming in my non-aisle seat, and then complained to the CSD in private (in the galley) to make it very clear that I was very dissatisfied. And then written a letter to Qantas explaining the situation and see how they respond.
May 27, 2008, 6:57 am
#8
Join Date: Feb 2007
Programs: SG, PR, Avis Preferred and so on
Posts: 192
Yep. No dice for me i would have refused to take my seat unless I was sitting in MY seat! I dont care if I have been allocated 1C or 26C it is my seat! I dont care if the dude is a senile old prick or mother teresa, NB or below, a CL or Kevin Rudd
You are a kinder man than I, that would be like sport to me! I would have had the CSM announce that we could shut the front door and push back as soon as Mr whoever shifted his fat ... to the seat he had been booked in
Still, the response from Qantas should be good, let us know the outcome!
You are a kinder man than I, that would be like sport to me! I would have had the CSM announce that we could shut the front door and push back as soon as Mr whoever shifted his fat ... to the seat he had been booked in
Still, the response from Qantas should be good, let us know the outcome!
May 27, 2008, 9:00 am
#10
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
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Posts: 57,953
"Guess where you're NOT sitting?" "My seat!"
May 27, 2008, 9:07 am
#11
Join Date: Aug 2007
Location: UK
Programs: BA Gold, QF LTG+LTQP
Posts: 495
Sitting in my seat *AND* had BP with my name on it...
I guess it was time someone reminded him that he wasn't Goldilocks...
What should I have done the once when I boarded a BD flight to AMS and a guy was there who already had my BP?
It suddenly dawned on my why I had so much trouble getting to the plane - kiosk wouldn't check me in, BP scanner "beeped" when I was boarding saying I was already on board etc. But still nobody cared, because I was the real me...
What should I have done the once when I boarded a BD flight to AMS and a guy was there who already had my BP?
It suddenly dawned on my why I had so much trouble getting to the plane - kiosk wouldn't check me in, BP scanner "beeped" when I was boarding saying I was already on board etc. But still nobody cared, because I was the real me...
May 27, 2008, 1:59 pm
#12
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
The same thing happened to little_flyer on our party aehm work flight from SYD-BNE for the AGM in February.
May 27, 2008, 2:08 pm
#13
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
I'd a similar flight. While the passenger didn't plant his as* and refuse to move, the staff did seem overly helpful and allowed people to move wherever they wanted. The staff also had no idea about the load of the flight, let alone passengers with status. In my flight, the staff encouraged people to move, but the flight was actually full, so no real benefit in moving anywhere.
I thought it's a safety thing that people had to stay in their assigned seats during take-off and landing?
I thought it's a safety thing that people had to stay in their assigned seats during take-off and landing?
May 27, 2008, 2:25 pm
#14
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
I would have complained afterwards.
A recent flight I had someone in my aisle seat. They complained they always got an aisle seat and thought the BP just got mixed up
That trick might work on a first time flyer but certainly won't with me. Thankfully they quickly accepted my right to the aisle seat and moved over to their window seat.
A recent flight I had someone in my aisle seat. They complained they always got an aisle seat and thought the BP just got mixed up
That trick might work on a first time flyer but certainly won't with me. Thankfully they quickly accepted my right to the aisle seat and moved over to their window seat.
May 27, 2008, 2:27 pm
#15
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
I guess it was time someone reminded him that he wasn't Goldilocks...
What should I have done the once when I boarded a BD flight to AMS and a guy was there who already had my BP?
It suddenly dawned on my why I had so much trouble getting to the plane - kiosk wouldn't check me in, BP scanner "beeped" when I was boarding saying I was already on board etc. But still nobody cared, because I was the real me...
What should I have done the once when I boarded a BD flight to AMS and a guy was there who already had my BP?
It suddenly dawned on my why I had so much trouble getting to the plane - kiosk wouldn't check me in, BP scanner "beeped" when I was boarding saying I was already on board etc. But still nobody cared, because I was the real me...