Who has provided QF feedback on the changes?
Nov 24, 2004, 7:44 pm
#6
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Is there any real reason to send them feedback. It is not as if they don't know that the changes to redemptions are going to be unpopular and it is hardly likely that they are going to be all surprised and cancel out the changes.
Dave
Dave
Nov 24, 2004, 8:53 pm
#7
Join Date: Oct 2003
Location: Home of the 2001 & 2004 Rugby Super 12 Champions - the Brumbies (Canberra, ACT) and Australia's best ski resort (Thredbo, NSW)
Programs: QF SG (LT PS, 54% LT SG), Priority Club Gold
Posts: 339
Originally Posted by Dave Noble
Is there any real reason to send them feedback. It is not as if they don't know that the changes to redemptions are going to be unpopular and it is hardly likely that they are going to be all surprised and cancel out the changes.
Dave
Dave
Nov 25, 2004, 11:08 am
#10
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,727
If I remember correctly BMI DC changed their FF programme when it was pointed out repeatedly that people earnt less miles flying BMI (25% mileage) than other *A airlines for the same route.
This and other changes were rescinded. So there is some hope
Mark
This and other changes were rescinded. So there is some hope
Mark
Nov 25, 2004, 12:10 pm
#12
Join Date: Feb 2003
Location: 1A
Programs: Elite Diamond Purple Dot Gold Silver Titanium for life
Posts: 1,822
I didn't criticise the changes in any way in my email.
I highlighted the new benefits from a platinum perspective.
Very short list...
Now that I can transfer points to "family members", who wants to buy my points? only $30 per thousand, $10 cheaper than QF
I highlighted the new benefits from a platinum perspective.
Very short list...
Now that I can transfer points to "family members", who wants to buy my points? only $30 per thousand, $10 cheaper than QF
Nov 25, 2004, 1:47 pm
#13
Join Date: Jul 2003
Location: Los Angeles, CA USA
Programs: SPG PLT, AA EXP
Posts: 3,732
It is DEFINITELY worth everyone's time to write. UA tried to something similar to this a couple years ago by reducing the economy fare classes their systemwide upgrade certs could be used on - requiring passengers to purchase more expensive tickets in order to upgrade. "Better chances of confirming an upgrade... " blah blah blah.
Given SWU's are only issued to their 1K 100,000 mile annual fliers - you can imagine people were extremely upset. They got so much flak they issued "sweet spot" systemwide certificates to compensate - which allowed upgrades from ANY fare class. The following year, the eligible fare classes were changed back to the way they were originally
. They learned their lesson. Do a search for "sweet spot" in the UA forum and go back a couple years - you'll see UA got an earful - and deservedly so.
When changes affect the most loyal customers in a sharply negaive way, it's definitely worth your time. Doing nothing just implies acceptance.
- T
Given SWU's are only issued to their 1K 100,000 mile annual fliers - you can imagine people were extremely upset. They got so much flak they issued "sweet spot" systemwide certificates to compensate - which allowed upgrades from ANY fare class. The following year, the eligible fare classes were changed back to the way they were originally
. They learned their lesson. Do a search for "sweet spot" in the UA forum and go back a couple years - you'll see UA got an earful - and deservedly so. When changes affect the most loyal customers in a sharply negaive way, it's definitely worth your time. Doing nothing just implies acceptance.
- T
Nov 28, 2004, 12:47 am
#14
Join Date: Jun 2004
Location: Adelaide
Programs: QF WP+Partner Gold, Skywards Gold, AA, NWA
Posts: 38
As far as I can work out the new changes disadvantage most the highest tier frequent flyers, and those redeeming long haul international flights.
I am currently writing a letter to Geoff Dixon (short note, questioning sanity of business decision to annoy most loyal customers, suggesting he scrutinise Ms Chaimberlain and her team etc), and Jenny Chaimberlain (General Manager Loyalty Programs, giving details of what I don't like).
I hope lots of others do the same! I think it is better to target senior QF staff individually rather than just send notes to Customer Relations (who must be inundated by now).
Jon
I am currently writing a letter to Geoff Dixon (short note, questioning sanity of business decision to annoy most loyal customers, suggesting he scrutinise Ms Chaimberlain and her team etc), and Jenny Chaimberlain (General Manager Loyalty Programs, giving details of what I don't like).
I hope lots of others do the same! I think it is better to target senior QF staff individually rather than just send notes to Customer Relations (who must be inundated by now).
Jon
Nov 28, 2004, 4:52 pm
#15
Join Date: Dec 2003
Location: Hong Kong
Programs: QF LTG, TG *P, IHG P
Posts: 290
Originally Posted by emeraldo
I am currently writing a letter to Geoff Dixon (...) and Jenny Chaimberlain (...).
I hope lots of others do the same! I think it is better to target senior QF staff individually rather than just send notes to Customer Relations (...).
Jon
I hope lots of others do the same! I think it is better to target senior QF staff individually rather than just send notes to Customer Relations (...).
Jon
Write to the people who make the decisions, not to the staff who have to enforce them.
I have written to James Strong (in the past) and Geoff Dixon (more recently) and have always received a response.