Advice on missed connection

Old Apr 15, 2024, 6:48 pm
  #1  
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Advice on missed connection

Hi all,

I have a revenue flight on QF127 from SYD - HKG (QF points) and an award flight (CX points) on AY100 from HKG - to HEL with c2.5hr early evening transit. I note that QF127 seems to run late regularly, including several 3+hr delays. Under QF policy they should interline bags and issue boarding pass. Appreciating that if the QF flight is delayed such that the connection is not possible, I will be on my own and need to book an alternative flight (relying on travel insurance), 2 questions I'm wrestling with:

1. How would I go about booking the alternative flight? eg, EK has a 00.30 departure. Could I book online with EK direct via Google Flights etc (seems cheaper) or at a Transfer desk or would I need to exit immigration and go to EK check in to do this? Other suggestions much appreciated


2. Assuming QF did interline bags, what would happen to them on arrival in HK with the AY connection no longer possible?

Many thanks for the insights
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Old Apr 19, 2024, 4:26 pm
  #2  
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I would check your travel insurance to see if it covers missed connections for a delayed inbound. Not many do, and those that do sometimes require you to have been scheduled to arrive at your connection point no later than the opening of check-in. Which in AYs case is likely to be 3+ hours, rather than the 2.5 you have.

You may also need to call your insurance company before purchasing a new flight, as it might be that they want you to exhaust any points options rather than forking out for a new ticket.

In the event the flight is late your bags wont make it, youd need to check at the transit desk (airside) whats going to happen with them. You may need to collect them and check in again. Both the QF and EK transit desks will be able to advise.
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Old Apr 20, 2024, 12:15 am
  #3  
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Thx LHR......I have written confirmation from the insurer that such an event would be covered.

Appreciate the advice re checking with the transfer desk. Fingers crossed its all moot!
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Old Apr 20, 2024, 2:23 am
  #4  
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Maybe after the trip you can share your insurer? It’s really rare to have such a benefit, which would be useful for many of us.
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Old Apr 25, 2024, 12:29 pm
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There is no connection.
You have two separate trips.

Does your insurance missed connections, or does it cover the case of you failing to take your second trip because an unrelated trip was delayed? Because that's the situation you'd be in.
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Old Apr 25, 2024, 2:35 pm
  #6  
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Originally Posted by AirborneLocksmith
There is no connection.
You have two separate trips.

Does your insurance missed connections, or does it cover the case of you failing to take your second trip because an unrelated trip was delayed? Because that's the situation you'd be in.
There are a few policies that cover the circumstances described by the OP, with the definition of connection including separate tickets. Those policies are rare, but not unheard of. They are essentially covering against a delayed inbound, whether thats by plane or another mode of transport.
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Old May 1, 2024, 7:09 am
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Over here in the UK I use Staysure which covers connecting flights in the definition of a trip. It's quite common to fly in to a country here on an airline and then connect to the local airline for a flight to your final destination that you may be bought individually.

Missed Connection:
If your air, sea, coach or rail carrier is delayed
as a result of disruption, cancellation, delay,
suspension, failure, or alteration of or breakdown,
or accident immobilising the vehicle in which you
are travelling and you miss your pre-booked travel
connection by scheduled public transport we will:
a) assist you to reach your:
i. next ticketed connection or destination on
your outward journey, or
ii. next ticketed connection or your home on
your return journey.
b) liaise with the onward transport provider to
advise of your late arrival and will, if necessary,
make alternative travel arrangements to enable
you to get home
While it's good, it also has a downside re frequent flyer miles, which aren't covered, so you're at risk of losing some taxes or cash you've paid along with the points:
[QUOTE]15. travel tickets paid for using any airline mileage
reward scheme, for example air miles[
/QUOTE]
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Old May 18, 2024, 11:44 pm
  #8  
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Thanks for all the responses. Fortunately, we made our connection so it was all academic. But in response to queries above, the insurer is a corporate travel insurer, and they responded in writing to my query setting out the exact details of our flight plans and confirmed that the policy would cover the situation. As it is a corporate policy, I cant refer you to a readily available retail policy sorry.
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