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No points earn on Qatar trans-Tasman in Business?

No points earn on Qatar trans-Tasman in Business?

Old Jul 3, 2022, 9:20 pm
  #1  
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Unhappy No points earn on Qatar trans-Tasman in Business?

I recently flew AKL-ADL in Business on QR915 (cash fare), which was a really nice way to cross the Tasman and a massive upgrade on the Qantas 737-800 I usually fly from WLG.

The fare booked into I, which should earn as Business:

https://www.qantas.com/au/en/frequen...#qatar-airways

...but I didn't earn anything. Obviously Qantas are a bit hard to get hold of at the moment so it's hard to ask them. They declined my points claim.

Can anyone shed some light on this? Is it because it's trans-Tasman and competing with a Qantas service?
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Old Jul 3, 2022, 9:40 pm
  #2  
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Was this booked under a codeshare? Or directly with QR?
Did your BP show your QFF info/status?

Last edited by Thai-Kiwi; Jul 3, 2022 at 9:50 pm
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Old Jul 3, 2022, 9:46 pm
  #3  
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Originally Posted by Thai-Kiwi
Was this booked under a codeshare? Or directly with QR?
Booked direct with QR via their website.
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Old Jul 3, 2022, 9:53 pm
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Originally Posted by antennae
Booked direct with QR via their website.
Confirm the boarding pass shows your QFF# ? If so, then Ill leave it to others to fault find.

I have had very slow mileage credit into my QFF account from JQ, but you mention the claim has been declined?
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Old Jul 3, 2022, 9:59 pm
  #5  
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Originally Posted by Thai-Kiwi
Confirm the boarding pass shows your QFF# ? If so, then Ill leave it to others to fault find.

I have had very slow mileage credit into my QFF account from JQ, but you mention the claim has been declined?
The boarding pass doesn't show it, so perhaps you're on to something there. It was definitely added to the booking though.

And yes, it's not a slow posting in this case. Flight was in early May, raised a points claim a few weeks ago, and just came through as declined.
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Old Jul 3, 2022, 10:06 pm
  #6  
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Originally Posted by antennae
The boarding pass doesn't show it, so perhaps you're on to something there. It was definitely added to the booking though.

And yes, it's not a slow posting in this case. Flight was in early May, raised a points claim a few weeks ago, and just came through as declined.
I also note the points QFF calculator doesn’t offer QR as a carrier on route AKL-ADL, only JQ. Seems the QF system may not have been updated with data for this route.
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Old Jul 3, 2022, 10:08 pm
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Did they give a reason for declining it?
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Old Jul 3, 2022, 10:12 pm
  #8  
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AKL-(ADL)-DOH loaded
ADL-DOH loaded
AKL-ADL not loaded




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Old Jul 3, 2022, 10:50 pm
  #9  
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Try again by email to Qantas Frequent Flyer <[email protected]>
Include any documentation - boarding pass. Do not expect a prompt reply
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Old Jul 4, 2022, 1:25 am
  #10  
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Thanks all. Emailed [email protected] with boarding pass as [MENTION=6129]Mwenenzi[/MENTION] suggested. Was not expecting a response for a few weeks, but surprisingly heard back within a few hours and they've now credited the flight and I'm 80 status credits up 🙂
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Old Jul 4, 2022, 1:52 am
  #11  
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Originally Posted by antennae
Thanks all. Emailed [email protected] with boarding pass as [MENTION=6129]Mwenenzi[/MENTION] suggested. Was not expecting a response for a few weeks, but surprisingly heard back within a few hours and they've now credited the flight and I'm 80 status credits up 🙂
Good to hear. Seems to be a programming glitch for AKL-ADL in the QFF system per the screen shot I posted.
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Old Jul 4, 2022, 4:12 pm
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Thats a decent earn for the distance I think? How does it price? (Roughly)
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Old Jul 4, 2022, 6:39 pm
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Now if only I could get my BA SYD-SIN points to appear five weeks after flying and raising a missing points request.
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Old Jul 8, 2022, 1:38 am
  #14  
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Originally Posted by nancypants
Thats a decent earn for the distance I think? How does it price? (Roughly)
Around $1200 NZD single, so probably doesn't stack up that well as a good value mileage run. Really enjoyable travel experience though.

I always wanted to do the Emirates A380 first class CHC-SYD but the pandemic seems to have been the end of that route.
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Old Jul 8, 2022, 5:47 pm
  #15  
 
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well done. i found that email to be very responsive and pragmatically addressed. First "decline" was just system auto filter so glad you got it sorted
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