Please can anyone help - contacting Qantas?
Mar 10, 2022, 11:20 am
#31
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,598
OneWorld prrovides a listed set of benefits for passengers and I have never not received them
There is no ripoff in treating customers 2 unrelated bookings as 2 unrelated bookings
There is no ripoff in treating customers 2 unrelated bookings as 2 unrelated bookings
Last edited by Dave Noble; Mar 10, 2022 at 11:26 am
Apr 13, 2022, 4:49 pm
#32
Join Date: Feb 2017
Programs: MM, Krisflyer, QFF, VFF
Posts: 441
Need to change flight departing today and spent the past few days on hold, maybe 7 or 8 hours so far but no cigar. Cannot make changes online.
Will Qantas waive any no show or penalties later, and reinstate another flight, given I couldn’t get through on their call centre? Assuming I can get hold of them or try them at the airport.
Will Qantas waive any no show or penalties later, and reinstate another flight, given I couldn’t get through on their call centre? Assuming I can get hold of them or try them at the airport.
Apr 13, 2022, 4:57 pm
#33
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Need to change flight departing today and spent the past few days on hold, maybe 7 or 8 hours so far but no cigar. Cannot make changes online.
Will Qantas waive any no show or penalties later, and reinstate another flight, given I couldn’t get through on their call centre? Assuming I can get hold of them or try them at the airport.
Will Qantas waive any no show or penalties later, and reinstate another flight, given I couldn’t get through on their call centre? Assuming I can get hold of them or try them at the airport.
Apr 13, 2022, 4:58 pm
#34
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,022
Need to change flight departing today and spent the past few days on hold, maybe 7 or 8 hours so far but no cigar. Cannot make changes online.
Will Qantas waive any no show or penalties later, and reinstate another flight, given I couldn’t get through on their call centre? Assuming I can get hold of them or try them at the airport.
Will Qantas waive any no show or penalties later, and reinstate another flight, given I couldn’t get through on their call centre? Assuming I can get hold of them or try them at the airport.
QF have removed service desks from AU airports. At the airport people are told to phone QF
Don't like your chances of QF being sympathetic.
AFF thread-->https://www.australianfrequentflyer....-times.100543/
Edit
QF provides a chair at the airport while waiting on the phone for QF to answer
Qantas “Enhances” Call Centre Experience at the Airport
Last edited by Mwenenzi; Apr 13, 2022 at 5:14 pm
Apr 14, 2022, 1:01 am
#35
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
Apr 14, 2022, 1:06 am
#36
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
The numbers above, however, should go to the front of the queue, even without status.
Apr 14, 2022, 2:44 am
#37
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Thanks all,
Just tried both those numbers from UK:
+61 300 024 715
+61 300 659 115
All I get is "You've dialled an incorrect number. Please check and try again"
Is there a new number?
I've been trying to change the ABZ-LHR connecting flight to QF10 from Monday morning to Sunday night, to give me a more secure connection, what with storms forecast up here and all else going on in the world.
Can't change it on Qantas site, they say I have to contact BA. Can't get through to anyone by any means at BA.
Just tried both those numbers from UK:
+61 300 024 715
+61 300 659 115
All I get is "You've dialled an incorrect number. Please check and try again"
Is there a new number?
I've been trying to change the ABZ-LHR connecting flight to QF10 from Monday morning to Sunday night, to give me a more secure connection, what with storms forecast up here and all else going on in the world.
Can't change it on Qantas site, they say I have to contact BA. Can't get through to anyone by any means at BA.
Apr 14, 2022, 4:18 pm
#38
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Apr 14, 2022, 5:00 pm
#39
Join Date: Feb 2017
Programs: MM, Krisflyer, QFF, VFF
Posts: 441
Yes the old 1300 numbers in this thread were not working yesterday.
Made one last attempt yesterday and got through to an SA rep using the SG number after 40 mins. Managed to get the changes made 6 hours before the flight.
Good luck to those trying to get through. I'll be making a booking next time based on the non-existant customer service (ie. QFA will probably be a last option).
The actual flight experience I must say was much better, however.
Made one last attempt yesterday and got through to an SA rep using the SG number after 40 mins. Managed to get the changes made 6 hours before the flight.
Good luck to those trying to get through. I'll be making a booking next time based on the non-existant customer service (ie. QFA will probably be a last option).
The actual flight experience I must say was much better, however.
Apr 14, 2022, 6:45 pm
#41
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Rather continually repost, the updated numbers can be found at the top of this thread:
https://www.australianfrequentflyer....-times.100543/
https://www.australianfrequentflyer....-times.100543/
Jun 30, 2022, 6:40 am
#42
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
It is ball-achingly ridiculous that I have to find numbers on a FF website in order to get through. They don’t even answer DMs on twitter despite their “24/7 availability”.
Jun 30, 2022, 7:23 am
#43
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Jul 1, 2022, 5:44 am
#44
Join Date: Aug 2010
Location: MUC
Programs: LT Marriott Gold, Velocity Gold, Accor Gold
Posts: 335
I'd agree with call centre times improving. I have zero status, in March took hours of being on hold. Called yesterday and call was answered with and issue dealt with, including liaising with another division within 7 minutes. So things are definitely getting better.
Jul 4, 2022, 9:02 am
#45
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
Improved? Nonsense, I spent 2+ hours on hold on the numbers shown on my ticketing, emails, and the FF website, across 4 or 5 attempts last week, using UK and Australian contact numbers. Nobody answered. I then plucked a number off here , and got thru to what I think was the Sth African call centre in about 5 mins. I shouldn’t have to do that.
DMs on twitter remained unanswered for 6 days now.
DMs on twitter remained unanswered for 6 days now.