Qantas Earn Store
Nov 24, 2021, 3:56 pm
#1
Original Poster
Join Date: Nov 2021
Posts: 2
Qantas Earn Store
Hi
Is anyone else having issues with the Qantas Shopping earn store? I have been using the platform for some months now and am awaiting about 12,000 QFF points, I know the mechanics of the program where I need to wait for the partner / merchant returns, refund policy time to expire before I awarded my points. Yes, I am using the correct process by shopping via the store and tracking my purchase, which all have been confirmed by Qantas website when proceeding to track, so it is not me trying to claim points by shopping with the retailer directly.
I am missing several transactions from my account as pending, I have escalated all of these missing transactions to the Manila call centre for the Qantas shopping platform, all transactions are confirmed by the call centre as tracked correctly, but they are not listed as "Pending" I have sent email after email, proof of purchase time and time again, proof of payment method time and time again and when I chased the team today on an update (QFF wont update me at all, so I have to do the chasing, as the customer) and I am told that there is still no update and that I need to wait more months for a resolution.
Surely this is not acceptable, I have seen pending transactions appear on my account the day after the purchase was made.
Anyone else having this issue? Anyone being shoved to the side by Qantas by receiving promise after promise of updates and then nothing but radio silence???
Cheers
RJH079
Is anyone else having issues with the Qantas Shopping earn store? I have been using the platform for some months now and am awaiting about 12,000 QFF points, I know the mechanics of the program where I need to wait for the partner / merchant returns, refund policy time to expire before I awarded my points. Yes, I am using the correct process by shopping via the store and tracking my purchase, which all have been confirmed by Qantas website when proceeding to track, so it is not me trying to claim points by shopping with the retailer directly.
I am missing several transactions from my account as pending, I have escalated all of these missing transactions to the Manila call centre for the Qantas shopping platform, all transactions are confirmed by the call centre as tracked correctly, but they are not listed as "Pending" I have sent email after email, proof of purchase time and time again, proof of payment method time and time again and when I chased the team today on an update (QFF wont update me at all, so I have to do the chasing, as the customer) and I am told that there is still no update and that I need to wait more months for a resolution.
Surely this is not acceptable, I have seen pending transactions appear on my account the day after the purchase was made.
Anyone else having this issue? Anyone being shoved to the side by Qantas by receiving promise after promise of updates and then nothing but radio silence???
Cheers
RJH079
Nov 24, 2021, 8:40 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,024
RJH079 Welcome to FT
As above phoning flight call centres will get no where. Not what they do
Who have you been emailing?
Could try Qantas Frequent Flyer <[email protected]>. Just do not expect much
Buying in this web site? https://shopping.qantas.com/
As above phoning flight call centres will get no where. Not what they do
Who have you been emailing?
Could try Qantas Frequent Flyer <[email protected]>. Just do not expect much
Buying in this web site? https://shopping.qantas.com/
Nov 25, 2021, 3:34 am
#4
Original Poster
Join Date: Nov 2021
Posts: 2
I have been taking to qantas loyalty cal centres, I’m not that stupid to try and get this resolved by the airline call centres.
I’ve been been email the said frequent flyer email address but it managed by a bunch of orangutans.
I’ve been been email the said frequent flyer email address but it managed by a bunch of orangutans.
Nov 25, 2021, 4:06 am
#5
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
We are simply responding to what you wrote.
I had this issue. I emailed a detailed spreadsheet to the Loyalty team.
They credited all purchases within the listed timeframe.
Status may impact the quality of the response you receive.
I had this issue. I emailed a detailed spreadsheet to the Loyalty team.
They credited all purchases within the listed timeframe.
Status may impact the quality of the response you receive.