Celebrate taking off into the Spirit of Australia's centenary year with 100 Golden Ti
Mar 22, 2020, 6:42 pm
#1
Original Poster
Join Date: Apr 2018
Posts: 12
Celebrate taking off into the Spirit of Australia's centenary year with 100 Golden Ti
Anyone here get one of the £205 tickets last November. I was due to fly 11th April but obviously that is going to be cancelled now. Qantas pushing me to take credit voucher. Wondering if we just get £205 credit and then have to pay the difference on a new flight if I booked say for November 2020, or do we get credit for what a flight would have cost if I booked normally last November 2019
Also as flight will probably be cancelled, would I be entitled to full refund of the £205 if I asked for cash refund and would there be fees for claiming cash refund. I also booked seat reservation. Would I get that back too?
They suppose to be contacting me in the week, but thought I would ask here first to see if anyone knows the answers. Thanks in advance.
Also as flight will probably be cancelled, would I be entitled to full refund of the £205 if I asked for cash refund and would there be fees for claiming cash refund. I also booked seat reservation. Would I get that back too?
They suppose to be contacting me in the week, but thought I would ask here first to see if anyone knows the answers. Thanks in advance.
Mar 22, 2020, 7:26 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,029
Anyone here get one of the £205 tickets last November. I was due to fly 11th April but obviously that is going to be cancelled now. Qantas pushing me to take credit voucher. Wondering if we just get £205 credit and then have to pay the difference on a new flight if I booked say for November 2020, or do we get credit for what a flight would have cost if I booked normally last November 2019
Also as flight will probably be cancelled, would I be entitled to full refund of the £205 if I asked for cash refund and would there be fees for claiming cash refund. I also booked seat reservation. Would I get that back too?
They suppose to be contacting me in the week, but thought I would ask here first to see if anyone knows the answers. Thanks in advance.
Also as flight will probably be cancelled, would I be entitled to full refund of the £205 if I asked for cash refund and would there be fees for claiming cash refund. I also booked seat reservation. Would I get that back too?
They suppose to be contacting me in the week, but thought I would ask here first to see if anyone knows the answers. Thanks in advance.
Will only be the cash value. Not a ticket for the same trip at a later date.
As you had paid cash will be entitled to a cash refund. But QF, like most airlines, now needs to be pushed for the cash refund
Mar 24, 2020, 6:56 am
#4
Original Poster
Join Date: Apr 2018
Posts: 12
Got email today that they have transferred my booking into a voucher
So will have to phone them. So would like to know if I have right to refund of seat reservation too, before they try to fob me off.
Thanks in advance.
Mar 25, 2020, 1:27 am
#6
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,029
Credit card chargeback may be a option if all else fails
https://www.qantas.com/au/en/book-a-...r-the-acl.html
https://www.qantas.com/au/en/book-a-...ds-policy.html
Refunds for delays, cancellations and overbooking
Customers are entitled to a refund in the following situations:
Customers are entitled to a refund in the following situations:
- If we cancel your flight and we cannot offer you suitable alternative arrangements.
- If we delay your flight to the extent that you have to cancel your travel.
- If we make a significant change# to the scheduled flight time and we are unable to book you on an alternative flight that is acceptable to you.
- If we cause you to miss a connecting Qantas flight on which you have a confirmed reservation.
- If we are unable to carry you and you have a confirmed reservation.
You can request a refund for seats via the link below.
https://www.qantas.com/travel/airlin...form/global/en
https://www.qantas.com/travel/airlin...form/global/en