Contact centre wait times growing?
Feb 25, 2020, 4:13 am
#1
Original Poster
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Contact centre wait times growing?
Yesterday was on hold for 35 minutes as a Platinum One when dialing 131211 (and validating my number+pin).
Today 10 minutes and counting.
Is it better for anyone else?
Is this Coronavirus / Double Status Credit volumes or something else?
Today 10 minutes and counting.
Is it better for anyone else?
Is this Coronavirus / Double Status Credit volumes or something else?
Feb 25, 2020, 4:24 am
#2
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Can't do anything with their website ATM. I suppose humans are swamped with last minute DSC bookings since the Work Experience IT guy has gone to bed. All the money goes to the CEO but the computer is stuffed. Pathetic.