No penalty for mistake bookings
Jun 2, 2019, 6:32 pm
#1
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No penalty for mistake bookings
I just made an award booking and it came back for a totally wrong date to what I “thought” I booked. Probably my mistake - although I’d like to blame the computer. Rang QF and explained the issue that I’d like to cancel. I was pleasantly surprised when told of the 24 hour “no penalty” policy for altering / cancelling mistake bookings. This seems new. If so, its an enhancement that I like.
Jun 2, 2019, 8:00 pm
#2
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Qantas has a documented policy that mistakes can be fixed on same calendar day of making the booking without penalty. It is not a 24 hour rule
See https://www.qantas.com/au/en/manage-...o-mistake.html
See https://www.qantas.com/au/en/manage-...o-mistake.html
Originally Posted by Qantas
Everyone makes the odd mistake. That's why at qantas.com we give you until midnight on the same day you make your booking to let us know and we will correct your flight details with no change fees*.
Jun 2, 2019, 8:42 pm
#3
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Qantas has a documented policy that mistakes can be fixed on same calendar day of making the booking without penalty. It is not a 24 hour rule
See https://www.qantas.com/au/en/manage-...o-mistake.html
See https://www.qantas.com/au/en/manage-...o-mistake.html
Jun 2, 2019, 11:09 pm
#5
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Jun 3, 2019, 2:42 pm
#6
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Jun 3, 2019, 4:06 pm
#7
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i once booked an economy award... afterwards on same day business opened up... called up and said "i wrongly booked economy and i wanted business" no question asked and they reissued on business without any penalty.
and that was an award on Japan airlines so policy applies to partners too
and that was an award on Japan airlines so policy applies to partners too
Jun 3, 2019, 9:10 pm
#8
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Jun 4, 2019, 2:55 am
#10
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Jun 4, 2019, 4:16 am
#12
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If purchased on the US site for a flight from US, indeed the DOT rule applies - for originations outside the US, my recollection is that it does not apply for online purchases