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Searching for Award availability for SGN-HKG doesn't work.

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Searching for Award availability for SGN-HKG doesn't work.

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Old Jul 11, 2018, 10:33 am
  #1  
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Join Date: Apr 2012
Posts: 147
Searching for Award availability for SGN-HKG doesn't work.

Hi,

I tried searching for award availability for SGN-HKG, and it keeps giving me the following error.
!We need the following information to continue. Press tab to navigate to the formThese cities are not available on the Classic Flight Rewards. Unselect Use points - Classic Flight Rewards only to continue
  • These cities are not available on the Classic Flight Rewards. Unselect Use points - Classic Flight Rewards only to continue
However, when I try the reverse route, I have no problem finding the award.

I tried other destinations like Tokyo, Kuala Lumpur, or Incheon, and they all give the same error.
Is there some sort of a bug that prevents me from searching with SGN as starting airport?
If there is, is there a workaround?

Thank you for reading.
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Old Jul 11, 2018, 1:23 pm
  #2  
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Does QF have the right to sell tickets on its on stock ex SGN?
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Old Jul 11, 2018, 2:18 pm
  #3  
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Originally Posted by markis10
Does QF have the right to sell tickets on its on stock ex SGN?
Not sure. They do have an office in Saigon for booking.
Either way, I thought since it's an award search it might not matter.

I even tried going into the Qanta's Vietnamese website, and searched for SGN-HKG, HAN-HKG for both revenue and miles,
none of them yield result.

Very interesting....
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Old Jul 11, 2018, 2:50 pm
  #4  
og
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Originally Posted by parioneti
Not sure. They do have an office in Saigon for booking.
Either way, I thought since it's an award search it might not matter.
....
I think award and cash tickets would be treated the same. You still pay for the award ticket via a carrier surcharge and points that you bought - indirectly.

And ad for the QF website not giving you the desired answer, there’s always the phone option.
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Old Jul 11, 2018, 11:26 pm
  #5  
KVS
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Originally Posted by parioneti
I tried searching for award availability for SGN-HKG, and it keeps giving me the following error.
It's a limitation of QF.com -- you would need to book by phone:

[KVS Tool 8.9.6/Diamond - Awards/QF-OneWorld/AU-Auto]
Code:
SGN  Ho Chi Minh City/Saigon Tan Son Nhat Intl VN [VVTS]
HKG  Hong Kong Chek Lap Kok Intl HK [VHHH]
THU  01 Nov 2018 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         772     SGN   06:35     HKG   10:20          0   CS+  WS-  YS+
CX         766     SGN   11:25     HKG   15:15          0   CS+  WS-  YS-
CX         764     SGN   19:45     HKG   23:25          0   CS+  WS-  YS+
BL         131     SGN   13:10     BKK   14:40          0   CS-  WS/  YS+
 -> CX     712     BKK   16:40     HKG   20:15          0   CS+  WS+  YS-
BL         131     SGN   13:10     BKK   14:40          0   CS-  WS/  YS+
 -> CX     708     BKK   17:40     HKG   21:25          0   CS+  WS-  YS+
BL         131     SGN   13:10     BKK   14:40          0   CS-  WS/  YS+
 -> CX     702     BKK   19:10     HKG   22:50          0   CS+  WS+  YS-
BL         154     SGN   22:45     CAN   02:35 +1       0   CS-  WS/  YS+
 -> KA     781     CAN   09:55 +1  HKG   11:25 +1       0   CS+  WS/  YS+
MH         751     SGN   11:00     KUL   14:00          0   CS+  WS/  YS-
 -> MH     78      KUL   19:50     HKG   23:35          0   CS+  WS/  YS-
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> MU     501     PVG   09:30     HKG   11:50          0   CS+  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> MU     701     PVG   10:20     HKG   12:45          0   CS+  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> MU     507     PVG   11:35     HKG   14:00          0   CS+  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> MU     503     PVG   12:30     HKG   14:55          0   CS+  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> CX     365     PVG   09:35     HKG   12:30          0   CS+  WS-  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> CX     367     PVG   12:30     HKG   15:30          0   CS+  WS-  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> KA     803     PVG   11:30     HKG   14:40          0   CS+  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> KA     877     PVG   13:45     HKG   16:45          0   CS+  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> KA     865     PVG   12:55     HKG   15:45          0   CS-  WS/  YS+
MU         282     SGN   02:25     PVG   07:05          0   CS+  WS/  YS+
 -> KA     813     SHA   13:35     HKG   16:15          0   CS-  WS/  YS+
BL         111     SGN   07:10     SIN   10:10          0   CS-  WS/  YS+
 -> CX     734     SIN   16:30     HKG   20:25          0   CS+  WS-  YS+
BL         111     SGN   07:10     SIN   10:10          0   CS-  WS/  YS+
 -> CX     712     SIN   14:00     HKG   20:15          1   CS-  WS+  YS-
3K         556     SGN   08:55     SIN   12:00          0   CS-  WS/  YS+
 -> CX     734     SIN   16:30     HKG   20:25          0   CS+  WS-  YS+
3K         556     SGN   08:55     SIN   12:00          0   CS-  WS/  YS+
 -> CX     712     SIN   14:00     HKG   20:15          1   CS-  WS+  YS-
3K         558     SGN   15:50     SIN   18:50          0   CS-  WS/  YS+
 -> CX     714     SIN   01:15 +1  HKG   05:05 +1       0   CS+  WS-  YS-
3K         552     SGN   21:10     SIN   00:10 +1       0   CS-  WS/  YS+
 -> 3K     697     SIN   09:35 +1  HKG   13:40 +1       0   CS-  WS/  YS+
3K         552     SGN   21:10     SIN   00:10 +1       0   CS-  WS/  YS+
 -> CX     650     SIN   06:50 +1  HKG   10:45 +1       0   CS+  WS-  YS-
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