Great service from Qantas
Apr 30, 2018, 8:47 pm
#1
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Great service from Qantas
Brought a one way ticket (Q) Melbourne to Hong Kong at the airport
With the boarding pass in hand on the way to the gate Virgin phoned and said they had arranged a same day flight on Cathay (initially said they would put me on the following day flight)
Qantas gave me a full refund
GREAT SERVICE QANTAS :-)
ps I am only silver too
With the boarding pass in hand on the way to the gate Virgin phoned and said they had arranged a same day flight on Cathay (initially said they would put me on the following day flight)
Qantas gave me a full refund
GREAT SERVICE QANTAS :-)
ps I am only silver too
Apr 30, 2018, 9:10 pm
#2
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Brought a one way ticket (Q) Melbourne to Hong Kong at the airport
With the boarding pass in hand on the way to the gate Virgin phoned and said they had arranged a same day flight on Cathay (initially said they would put me on the following day flight)
Qantas gave me a full refund
GREAT SERVICE QANTAS :-)
ps I am only silver too
With the boarding pass in hand on the way to the gate Virgin phoned and said they had arranged a same day flight on Cathay (initially said they would put me on the following day flight)
Qantas gave me a full refund
GREAT SERVICE QANTAS :-)
ps I am only silver too
Apr 30, 2018, 9:30 pm
#3
Join Date: Jan 2014
Posts: 985
Without having reference to this Great service from Virgin Australia thread of yours, the above is unfortunately clear as mud...
Apr 30, 2018, 9:34 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Without having reference to this Great service from Virgin Australia thread of yours, the above is unfortunately clear as mud...
May 1, 2018, 1:47 am
#5
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Yes the point is getting a full refund on a walk up ticket after boarding pass has been issued on a ticket that was a discounted economy (that did not appear to be refundable)