Is it worth complaining?
May 2, 2008 | 6:16 pm
#1
Original Poster
Join Date: May 2008
Posts: 3
Is it worth complaining?
Hi, newbie here, not really a frequent flyer, but this forum seemed to have a lot of answers!
Flew back from EWR to LHR on Wednesday morning 30/4 and passed through the "security" check in Terminal B for gate 54. The 3 women on the scanner machine may as well not have been there, no interaction with the passenger and certainly not paying attention to what was passing through the scanner. All the time I was there they were just talking amongst themselves about what they did last night and who said what to who, you know the type of thing.....
Decided to play dumb and ask if I needed to take my laptop out of my bag, and got snarled at and then asked if I needed to take my shoes off and got double snarled at!!!!!
Obviously interrupting their conversation was not the done thing.......
So, is it worth complaining (to whom?) about their lack of professionalism, or is it just not worth the bother?
Flew back from EWR to LHR on Wednesday morning 30/4 and passed through the "security" check in Terminal B for gate 54. The 3 women on the scanner machine may as well not have been there, no interaction with the passenger and certainly not paying attention to what was passing through the scanner. All the time I was there they were just talking amongst themselves about what they did last night and who said what to who, you know the type of thing.....
Decided to play dumb and ask if I needed to take my laptop out of my bag, and got snarled at and then asked if I needed to take my shoes off and got double snarled at!!!!!
Obviously interrupting their conversation was not the done thing.......
So, is it worth complaining (to whom?) about their lack of professionalism, or is it just not worth the bother?
May 2, 2008 | 8:00 pm
#3
In Memoriam, FlyerTalk Evangelist
Join Date: Nov 2002
Location: Southern California
Programs: DL: 3.8 MM, Marriott: Lifetime Titanium
Posts: 24,575
NeilM, welcome to FlyerTalk and the TS/S Forum!
Please take some time to look through all this website has to offer. I think you'll agree that FlyerTalk is a virtual goldmine for those of us who travel.
We hope to see much more of you around here in the future.
Please take some time to look through all this website has to offer. I think you'll agree that FlyerTalk is a virtual goldmine for those of us who travel.
We hope to see much more of you around here in the future.
May 3, 2008 | 1:44 am
#4
Join Date: Nov 2006
Location: (insert city name here) hotel
Programs: AA - ExPlat 1MM Marriott - Platinum, Hertz - Presidents Circle
Posts: 483
Complaining to the TSA gets your complaint filed in the round file cabinet. Copy your congressman/woman and your representative. While I doubt you'll get much of a form letter from each, keep writing.