Letter to the Editor -- TSA rant
#16
FlyerTalk Evangelist




Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
"super"guy,
Yes I do understand that many airports don't have status lines and people do spread the business around. The lady makes it sound as if she is on the road every week, but I've yet to meet a coworker who has the difficulties that she has had. Were she really a frequent flier who "regularly (flies) through dozens of airports in the United States and overseas" then she would have status even if she spread it around. Of course, she could be exaggerating as she is seemlingly doing with much the rest of her editorial.
Yes I do understand that many airports don't have status lines and people do spread the business around. The lady makes it sound as if she is on the road every week, but I've yet to meet a coworker who has the difficulties that she has had. Were she really a frequent flier who "regularly (flies) through dozens of airports in the United States and overseas" then she would have status even if she spread it around. Of course, she could be exaggerating as she is seemlingly doing with much the rest of her editorial.
You're getting only her side of the story here, but given that it's the security forum on Flyertalk, that's enough for the anti-TSA people to break out the hate. She's the one who has repeatedly has this problem, yet she does nothing about it. She's the one who expects the other passengers to get out of her way. This is HER problem, not those running security or checking her luggage.
Ever think that maybe, just maybe, TSA should do something to fix itself? It's possible that this lady brings a lot of it on herself. It's also quite possible that she could be complying with the airline's recommendations, showing up at the recommended window and still misses the flight.
You've already seen people in here state that they've either missed or nearly missed flights at PWM because they don't have their acts together. I've flown there and I couldn't believe the lines there for such a small airport that has mostly RJ's flying into it. It was totally unacceptable.
The problem there might be the think part. It must be frustrating seeing that someone like me who you dislike so much is so commonly correct.
See above.
Mudslinging against me just weakens your argument and shows that you can't materially attack the post I've made here.
I take it you didn't read the part about how the bottleneck and rate taking step was the single x-ray scanner that the TSA people were using here. Please tell me, if everyone at the airport were waiting for the one machine, how is it that checking an ID slowly, quickly or at all is going to have any implication on the line through security. It's not on the critical path in terms of the things that need to happen to get through security. It sure does give people with nothing good to say something to whine about though.
ID is still a bottleneck though. However, at other places where the line isn't the bottleneck, is it really necessary?
As others have posted (which you may have missed or just ignored it) is that the long ID checks HAVE caused delays and even increased lines while the lines were short to nonexistent once past the ID checkers. If like at BWI's D gates they have 2 ID checkers yet they have 4 lanes open, I hope you can see that this IS a critical path issue and CAN and DOES cause delays.
TSA incompetence or not, she travels enough through dozens of airports in the United States and has had this happen several times. Assuming she was a business traveler, do you think it is acceptable to a customer to miss a meeting because you didn't get to the airport in time?
Travel doesn't have to be a hassle, nor should anyone have to get to the airport 3-4 hours early simply because TSA doesn't have its act together.
I don't always get to travel with status. Sometimes I have to fly AA or UA and end up in the regular lineup both coming and going. I do this magical thing before I figure out when I need to wake up in the morning. I go to the front desk and ask them when I should go to the airport for my flight. I have to say, I don't recall any colleague ever missing a flight for not being at the airport on time.
Odds are that the person at the front desk doesn't fly very much.
She could have easily been prepared for this, has dodged bullets this way in the past and it was her own fault for this happening. Were this the first time something like this had happened, then she might have an argument.
Must really suck to be one of those people who share a name with someone on the No Fly or SSSS list when they get hassled all the time. Must be their fault that they have a common name and they had better change it.
Super
#17
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist



Join Date: Nov 2000
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Posts: 24,162
It is truly rare in my experience that someone is late due to circumstances beyond their control.
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#18
Original Poster




Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
Wow. I'm stunned to come back to this thread and read your comments. I thought I'd laid out a reasonable and competent explanation of how I, too, as a VFF flying out of PWM with great frequency also have the same experiences here. Why were you so quick to become aggressive and disregard what I'd presented?
I'll say again that PWM has some serious TSA operational issues with the early morning outbound bank of flights which causes the pax TSA line to become occasionally longer than ONE FULL HOUR (!!!) after about 4:30am.
If you consider that exaggeration, then I don't know what else to say. I have better ways to spend my time than to come to this thread and generate false tales. I'm pointing out a serious deficiency that is well known by those using PWM as a departure point with any frequency.
To suggest that there might be elite TSA lanes here in PWM is absurd. Can you name three other air facilities the size of PWM that can boast elite TSA lanes???
I'll say again that PWM has some serious TSA operational issues with the early morning outbound bank of flights which causes the pax TSA line to become occasionally longer than ONE FULL HOUR (!!!) after about 4:30am.
If you consider that exaggeration, then I don't know what else to say. I have better ways to spend my time than to come to this thread and generate false tales. I'm pointing out a serious deficiency that is well known by those using PWM as a departure point with any frequency.
To suggest that there might be elite TSA lanes here in PWM is absurd. Can you name three other air facilities the size of PWM that can boast elite TSA lanes???
#19


Join Date: Jun 2007
Posts: 4,651
Equipment failure is not an excuse. The TSOs should show up a half an hour earlier than the earliest flyers, inspect the equipment, and when there is a failure, which inevitably happens, should formulate a plan so that the flow of passengers is not hindered. Now THAT'S professionalism.
Passengers should not have to be inconvenienced because of what is primarily and purely TSA's problem.
Short-staffed? Hire more staff. Equipment failure? Fix it. Too many passengers? open up more lines. There is NO EXCUSE, absolutely NONE, that I should have to get to the airport a 1PM to board a 4PM flight because TSA can't get its act together.
Passengers should not have to be inconvenienced because of what is primarily and purely TSA's problem.
Short-staffed? Hire more staff. Equipment failure? Fix it. Too many passengers? open up more lines. There is NO EXCUSE, absolutely NONE, that I should have to get to the airport a 1PM to board a 4PM flight because TSA can't get its act together.

