TSA Focus Groups
Jun 25, 2007 | 8:59 am
#1
Original Poster
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TSA Focus Groups
Since TSA wants to be more "customer friendly," does anyone know if they use the concept of Focus Groups (using real passengers)? Airlines and hotels use them. OK, I probably already know the answer, but just wanted to see if anyone from TSA who reads this has an answer. And thank you for not snickering as you read this!
Jun 25, 2007 | 9:14 am
#2
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Location: 60137
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The three greatest lies are:
1) Check is in the mail;
2) I'm from the "government" and i'm here to help you;
3) Unprintable on FT.
BTW if hotels and airlines ran customer focus groups, they sure aren't behaving like they're paying attention to the data.
I'll snicker whenever I feel the urge.
1) Check is in the mail;
2) I'm from the "government" and i'm here to help you;
3) Unprintable on FT.
BTW if hotels and airlines ran customer focus groups, they sure aren't behaving like they're paying attention to the data.
I'll snicker whenever I feel the urge.
Jun 25, 2007 | 9:31 am
#3
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The TSA already thinks it's customer friendly - even perfect. In TSA management's eyes, all is well in that regard. I doubt they feel the need to use focus groups - they only listen to like-minded groups anyway, they certainly won't be responding to anyone who wants to change or challenge them.
Jun 25, 2007 | 9:48 am
#4
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The only time the TSA cares about anything is when Congress explicitly tells them to do something.
Other than that, the TSA doesn't give a damn about any passengers' opinions.
Other than that, the TSA doesn't give a damn about any passengers' opinions.
Jun 25, 2007 | 11:15 am
#5
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i tihnk if you combine Spiff's comments along with mine you can pretty much sum it up but please, n.b. this is geared towards the "corporate mindset" of the tsa and those in the trenches who should be washing dishes vs keeping our nation safe and does not apply to those who think outside the box such as Bart.