Aloha all, went to hnl airport yesterday to meet someone in the w/c. called 2 days before and got on the list. went thru security after the tsa employe went to get my pass from the w/c. took of all metal, showes and note pad, put in basket,went through metal detector[did not beep]and went to retrive my things. got to the last person before entering terminal and she had me wait for a supervisor to look at my pass.the supervisor told me that i would have to go thru a secondery screening as it had it on my pass. when i got my pass, i did not see it on there, but my pass was taken from me and stamped with something at a desk. i went thru the secendary and again ,shoes and cell phone rechecked thru x-ray. i beeped when wanded as i have metal in my leg.after finding nothing wrong, i gathered up my belongings again and asked for a complaint form. the supervisor was not happy about it, and wanted me to discuss it with her. i said that i prefered not to and this upset her. my question, if i did all the things right the first time, why waste time on a secenday screening at all?

Next time just buy a fully refundable ticket.

And to lessen your chances of haraSSSSment, be sure your refundable ticket is roundtrip and has your frequent flyer number added.

Now we'll get the invevitable responses from TSAers claiming that buying a fully refundable ticket to access the secure area is illegal and you'll be arrested and fined by the TSA.

The TSA would have to prove that, and since I'm not going to confess, they have no case.

Fully-refundable tickets, folks! The airlines can use a 2-3 day loan from your credit card company.

Not to stray off-topic, but I noticed a trend in some of the reports FTers have made when requesting complaint forms.

Why do the TSA supervisors suddenly get so defensive and hostile when you request a complaint form? Is this a big hot button within that organization?

It was recently at CLT. I made sure I reported the screening manager who was in violation of SOP for not having the form available.

OK, fine. If it is really so highly anticipated, here we go:

"Buying a fully refundable ticket is, like, illegal and you'll be, like, arrested and fined and stuff."

I don't give a rat's behind how you get through. If you purchase the ticket and it works for you, then more power to you. You made it past the hand wand. Whoop dee freaking doo!

In all seriousness, if that's what you have to do, then do it. As far as the screeners are concerned, you're not a selectee. Grab your items at the end of the belt and have a nice flight. I have yet to hear of someone being fined and/or arrested. I doubt it could be held up in court if they filed charges.

I wonder what the big deal is myself. If you want a complaint form, here you go. How many do you need? Normally I do ask what the complaint is about, because sometimes the complaint may warrant immediate on-the-spot correction rather than wait for the form to come back. If the passenger is not wanting to discuss the matter, that is their decision and I respect it. I do give them the option of returning the form to me or to mail it in at the address listed on the form.

Still, I don't know why some supervisors get upset. Maybe it's a slap to the ego. I don't know. I'm rambling again...

Some supervisors get upset because often time comment cards are filled out more to a revenge thing than a real complaint. It's kind of like the guy whose ex-girlfriend works as a waitress so he gets his friend to put all 1's down on the service comment card at the table.

Perhaps it's because some supervisors feel that asking for a complaint form is upsetting the natural order of things. These supervisors probably think that TSA = Authority and when a passenger exerts some authority him/herself, then it is a threat. Obviously, not including you, TSASuper, amongst any supervisors who might feel this way.

A couple of times I have asked for a complaint from, the supervisor he has gotten annoyed when I will not discuss the problem with him. Yet other times they are pleasant. Obviously the same problem - varying degrees of supervisor ego.

That's a good point. I'm it's not always the case, but a small portion of it. Getting upset about it doesn't help anything. All that would do is create more to complain about.

At one of the airports I was at last week, I saw a sign that read "Comments? Complaints? Pick up form here" with an arrow pointing to a stack of TSA complaint/comment forms. Why can't all the rest of the airports do that?

I hardly consider myself a "TSAer" but you're in the clear on this one...if you've got the g's to throw around on non-ref tickets, you're good to go...then again...since "terrorists never plan ahead," last minute purchases are still factored into the SSSS criteria...