http://abcnews.go.com/GMA/News/story?id=277647

Part of the friction @ checkpoint is just TSA screeners feeling like god and doing patdowns because they can. A screener explaining what's going on would help alleviate the friction. Personally, I talk with them in the event I get SSS'ed or I'm an idiot and I forget to remove my cell phone as I walk through the detector. Below is a summary of what usually happens.

e.g.
Yes: "I have to bring you for further screening. It's just routine." [TSA agent keeps professional. You catch flies with honey.]
Yes: "Just relax. Please lift your arms up as I move this wand around you. It'll check for illegal items. [Be vague.] I may need to pat some areas with the back of my hands if the wand rings."
Yes: "Thank you for your cooperation. Good day. Have a nice flight."

In many cases, this is being done. The biggest thing that I stress at my airport is communication. In most cases, if the passenger is aware of everything and again informed prior to the areas being patted down or any other screening procedure, the process goes much smoother. The same goes the other way around. If the passenger requests a supervisor, the screener is instructed not to become defensive, but simply summon the supervisor. If the passenger wishes to file a formal complaint, I politely hand the complaint form to them. After I receive the form from the passenger, I forward it to both our stakeholder liaison and our Assistant FSD. A copy is also kept at the local level to identify any "patterns." I know that this is just one airport, but it is all I can do. Maybe, in time, things will change.