TSA Lock locked open and won't reset.
Jan 15, 2020 | 3:31 pm
#1
Original Poster
Join Date: Oct 2015
Location: Portsmouth, UK
Programs: BA Grey
Posts: 799
TSA Lock locked open and won't reset.
I'm not sure if this is in the right place? My case was opened by the TSA (built in lock), the case was zipped up but the latches weren't engaged and the case wasn't relocked. Now the case opens on any combination and won't reset. The reset button is pressed in.
Is there any way to fix this or does it need a TSA key to relock the case?
Thanks.
Is there any way to fix this or does it need a TSA key to relock the case?
Thanks.
Jan 15, 2020 | 7:59 pm
#4
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
I'm not sure if this is in the right place? My case was opened by the TSA (built in lock), the case was zipped up but the latches weren't engaged and the case wasn't relocked. Now the case opens on any combination and won't reset. The reset button is pressed in.
Is there any way to fix this or does it need a TSA key to relock the case?
Thanks.
Is there any way to fix this or does it need a TSA key to relock the case?
Thanks.
https://www.tsa.gov/travel/passenger-support/claims
No guarantee of success.
Jan 19, 2020 | 7:28 pm
#5
Join Date: Feb 2014
Location: Frensham, Lincolnshire
Programs: Royal Flying Corps
Posts: 6,767
If the zips still work then zip them up and use a cable/zip tie to hold them together and stop them opening (with a minor security function too) each time you use the bag. TSA may cut the ties to inspect the bag, but I always include half a dozen extra inside the bag and TSA has always taken the time to use one to re-seal the zippers.