Where to complain stuff added to suitcase and all thrown around
#1
Original Poster
Join Date: Jul 2007
Location: NY
Programs: AA PLT, Delta SkyMiles
Posts: 569
Where to complain stuff added to suitcase and all thrown around
Hi, I went from MIA-LAX and then overseas. I picked up my cases to clear customs and then dropped them on for my next flight. Upon arrival, I brought my luggage home and unpacked. One suitcase wasn't like I packed it. Upon opening it, I noticed some strange green coated wire twisted into a knot and an opened luggage lock (not mine, mine is missing). Then a pen with some writing, business and address on it. Underneath them was a large empty purse that I had packed on the bottom of my suitcase to have some padding. I had some food packed in a freezer bag that was completely allowed to be brought in and that too was tampered with and the bag was torn pretty badly (it was a brand new bag when I put it in the case) and my food was tampered with too.
In addition to this, all the other items were pulled apart and a brand new sweater now has a snag in it (tags still on). Then digging further, I found some other odd things placed in my suitcase that weren't there in the first place. I feel very odd and violated about this.
Strangest of all, there is no tsa paper in there saying they went through for security reasons or whatever.
I have NO idea what to do. I really can't think of what may be stolen or missing from the bag. Not to mention how creepy the whole thing is!
Anyone have any suggestions?
Peace,
VMC
In addition to this, all the other items were pulled apart and a brand new sweater now has a snag in it (tags still on). Then digging further, I found some other odd things placed in my suitcase that weren't there in the first place. I feel very odd and violated about this.
Strangest of all, there is no tsa paper in there saying they went through for security reasons or whatever.
I have NO idea what to do. I really can't think of what may be stolen or missing from the bag. Not to mention how creepy the whole thing is!
Anyone have any suggestions?
Peace,
VMC
#3
Original Poster
Join Date: Jul 2007
Location: NY
Programs: AA PLT, Delta SkyMiles
Posts: 569
#4
Join Date: Oct 2008
Location: Greensboro
Programs: TSA
Posts: 2,424
All of the contact information for TSA is found on this page:
http://www.tsa.gov/contact/index.shtm
I will tell you, that this does sound weird, normally if there is theft you will simply notice that an item(s) is missing. This sounds unlike anything I have heard of before. I have heard of someone having the wrong lock on the bag, having something placed in the bag that is not theirs (like a shirt, a hairdrier, small items like that), but not a bunch of different stuff. I would contact TSA, and also contact TSA at the airport you departed from specifically as they may be able to help. I hope that someone somewhere can help you out, that sounds crazy weird to me. I hope this helps some.
http://www.tsa.gov/contact/index.shtm
I will tell you, that this does sound weird, normally if there is theft you will simply notice that an item(s) is missing. This sounds unlike anything I have heard of before. I have heard of someone having the wrong lock on the bag, having something placed in the bag that is not theirs (like a shirt, a hairdrier, small items like that), but not a bunch of different stuff. I would contact TSA, and also contact TSA at the airport you departed from specifically as they may be able to help. I hope that someone somewhere can help you out, that sounds crazy weird to me. I hope this helps some.
#5
FlyerTalk Evangelist
Join Date: Mar 2002
Location: An NPR mind living in a Fox News world
Posts: 14,165
Hi, I went from MIA-LAX and then overseas. I picked up my cases to clear customs and then dropped them on for my next flight. Upon arrival, I brought my luggage home and unpacked. One suitcase wasn't like I packed it. Upon opening it, I noticed some strange green coated wire twisted into a knot and an opened luggage lock (not mine, mine is missing). Then a pen with some writing, business and address on it. Underneath them was a large empty purse that I had packed on the bottom of my suitcase to have some padding. I had some food packed in a freezer bag that was completely allowed to be brought in and that too was tampered with and the bag was torn pretty badly (it was a brand new bag when I put it in the case) and my food was tampered with too.
In addition to this, all the other items were pulled apart and a brand new sweater now has a snag in it (tags still on). Then digging further, I found some other odd things placed in my suitcase that weren't there in the first place. I feel very odd and violated about this.
Strangest of all, there is no tsa paper in there saying they went through for security reasons or whatever.
I have NO idea what to do. I really can't think of what may be stolen or missing from the bag. Not to mention how creepy the whole thing is!
Anyone have any suggestions?
Peace,
VMC
In addition to this, all the other items were pulled apart and a brand new sweater now has a snag in it (tags still on). Then digging further, I found some other odd things placed in my suitcase that weren't there in the first place. I feel very odd and violated about this.
Strangest of all, there is no tsa paper in there saying they went through for security reasons or whatever.
I have NO idea what to do. I really can't think of what may be stolen or missing from the bag. Not to mention how creepy the whole thing is!
Anyone have any suggestions?
Peace,
VMC
At the very best, you'll get blown off. At the worst, you'll receive a patronizing driveling email or letter from a TSA Spokeshole which will just make you angrier.
#6
Join Date: May 2010
Location: FLL - Nice and Warm
Programs: TSA Disparager Gold
Posts: 1,025
Send a letter to your congressman.
Because TSA does not care.
Because TSA does not care.
#7
Join Date: Jul 2006
Location: Oceanside, CA
Programs: LT AAdvantage Gold
Posts: 539
Do you know if the bag was messed up overseas or in the US? If you checked it overseas, reclaimed and passed through customs, and rechecked it, do you know if it was already tampered with prior to arrival in the US?
#8
Join Date: May 2007
Location: Bansko, Bulgaria
Programs: Hyatt Globalist
Posts: 1,260
All of the contact information for TSA is found on this page:
http://www.tsa.gov/contact/index.shtm
I will tell you, that this does sound weird, normally if there is theft you will simply notice that an item(s) is missing. This sounds unlike anything I have heard of before. I have heard of someone having the wrong lock on the bag, having something placed in the bag that is not theirs (like a shirt, a hairdrier, small items like that), but not a bunch of different stuff. I would contact TSA, and also contact TSA at the airport you departed from specifically as they may be able to help. I hope that someone somewhere can help you out, that sounds crazy weird to me. I hope this helps some.
http://www.tsa.gov/contact/index.shtm
I will tell you, that this does sound weird, normally if there is theft you will simply notice that an item(s) is missing. This sounds unlike anything I have heard of before. I have heard of someone having the wrong lock on the bag, having something placed in the bag that is not theirs (like a shirt, a hairdrier, small items like that), but not a bunch of different stuff. I would contact TSA, and also contact TSA at the airport you departed from specifically as they may be able to help. I hope that someone somewhere can help you out, that sounds crazy weird to me. I hope this helps some.
#9
Join Date: Jul 2007
Posts: 107
Is there any chance your bag could have come open and it's contents fall out. I was a former ramper and I have a few stories. Bag gets caught on a piece of metal on a conveyor belt and pulls it open spreading the contents all over the place. Bags have fallen off carts and come open. There is that possibility that occurred.
#10
FlyerTalk Evangelist
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There's virtually no way to trace your bag through the system and say what happened. Based on my own experience, if you complain to TSA you will get an aggressively worded letter back indicating that this is all your fault. At the very least you'll see TSA, the airline(s), and possibly the security service in your destination country all point fingers at each other, leaving you nowhere.
#12
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Is there any chance your bag could have come open and it's contents fall out. I was a former ramper and I have a few stories. Bag gets caught on a piece of metal on a conveyor belt and pulls it open spreading the contents all over the place. Bags have fallen off carts and come open. There is that possibility that occurred.
TSA should be taking it seriously any time something is added to a piece of luggage.
#13
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#14
Join Date: Oct 2007
Location: Southeast USA
Programs: various
Posts: 6,710
Sooner or later, some innocent traveler is going to get contraband slipped inside by either TSA or (more likely) baggage handler on an international flight, then get nabbed by Customs in another country and be facing some serious or even lethal music. Only the US' TSA seems to demand unlocked luggage---which I ignore and lock the luggage anyway, and take my chances the lock won't get pried off.
To OP's question, I don't think there is any place to lodge a complaint where it will be taken seriously and where corrective actions could be taken for you or for future travelers. That's the sad state of affairs in the US right now...absolutely no accountability anywhere in this system.
My guess as to what happened: a thief in baggage handling in either MIA or LAX (probably MIA after you redropped after Customs...when it was sitting around for the domestic connection) had more than one suitcase open to rifle, including yours, then got some things mixed up, or had to toss things back in a hurry to avoid detection, and your bag got more than it started with. At least one other passenger out there is facing some missing items.
To OP's question, I don't think there is any place to lodge a complaint where it will be taken seriously and where corrective actions could be taken for you or for future travelers. That's the sad state of affairs in the US right now...absolutely no accountability anywhere in this system.
My guess as to what happened: a thief in baggage handling in either MIA or LAX (probably MIA after you redropped after Customs...when it was sitting around for the domestic connection) had more than one suitcase open to rifle, including yours, then got some things mixed up, or had to toss things back in a hurry to avoid detection, and your bag got more than it started with. At least one other passenger out there is facing some missing items.
Last edited by jiejie; Jul 24, 2011 at 10:21 am
#15
FlyerTalk Evangelist
Join Date: Jul 1999
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We've had at least one story of a checkpoint TSO pretending to find bags of cocaine in peoples' carry-ons as a joke, just to watch innocent people panic... not only is there zero accountability at TSA, there is an almost psychopathic lack of empathy for passengers and disregard for their rights. TSA is clearly at war with its own public. So what you describe is certainly plausible. One more reason not to check bags. You arrive in Turkey with a Ziploc bag of baking soda slipped into your luggage because some TSA maniac back home saw "Midnight Express" and thought it would be funny... that's some explaining I wouldn't want to have to do.